HVAC reviews in Eden Prairie, Minnesota

Thomas from Residential heating came out to do a furnace tune up. Everything turned out just fine. He did let me know of some other potential issues and I thought right away that oh here we go, but instead Thomas walked me through exactly what he was talking about and the issues that would probably come in the future. He gave several options and did so with a non sales pitch. He really was looking out for me in the near future. We did go with a few of the options that he talked about but not all of them and he was great. Got all the things done the same day. Really appreciated him looking out for us.
Thanks Thomas.

Michael Johnson

Luke kept me updated on his arrival time. He was actually able to come earlier, which was great. He throughly explained what he was going to do before he started. He answered my question about different filter options. Luke was very professional and pleasant to talk to. There was no mess when he was done.
Speaking as a former field service technician, this is who you want to work in your home or business.

Cody came to our home. First he called. Such a friendly young man! He is very honest. Told me what we should be watching. Our furnace is in good shape. He offered the maintenance plan. Going to talk to my husband about it. I would recommend your company to friends.(we have no family in the area) Thank you!!

Kody was informative and professional with my yearly tune up. He clearly explained the issues with my furnace, recommendations, and what to expect in the future He called ahead of time to let me know what time he would arrive which was appreciated.

Great price and absolutely fabulous service. New furnace and AC installation. Attention to detail, courteous, immaculate clean up, right on time. Could not be happier with their service.

Jeremiah was great! He was able to work around my work schedule, even though it meant coming by multiple times in a week! He was able to lay out all of the concerns and offer a variety of options for solutions, answered questions, and was great with my dog while he was here too.

Kody did a great job quickly diagnosing and repairing a furnace that stopped blowing warm air. He communicated well prior to arriving and explained the issues and provided a couple of repair options. Thanks Kody!

I called them because I was getting no heat. The same error message I got i October. My furnace is 3 years old and under warranty. I asked him, why would it not ignite? All he could recommend was a new filter and a deep clean of the fan. That didn't answer my question. I felt that all he wanted to do is upsell me. In the end I had to pay for a trip charge and a deep clean on the coldest day of the year.

Residential Heating and Air Conditioning replaced my 70 year old boiler and did a great job. They offered a good price and stuck to that price. Dave H was knowledgeable, had a mellow personality, and wasn't high pressure -- all which made him great to work with. On the day of the job the installers and removers and electrical seamlessly coordinated to get the job done in one day. I will definitely use them again for other projects and for general maintenance of my new boiler

I worked with Dave at Residential Heating and Air Conditioning. Initially I was happy with the service and working with them to get the installation of a new furnace and air conditioner. They were easy to work with and got the job done in a reasonable timeline. The issues I had started AFTER they completed the installation. First, the electrician they had scheduled did not complete the install on the first day, which was fine, but he left leaving boxes of equipment on my neighbors lawn that I had to go pick up for him. Then that same day, residential starts sending me bills for an installation that wasn't actually completed. I had to explain multiple times to them that the electrician left before he could complete the install and I ended up having to coordinate directly with the electrician to get the installation done. This whole time, they continued to remind me that I had to send them payment for the completed install, which wasn't complete.

Now it is 5 months later, the furnace and AC both work great, no issues there, but one of the line items on the estimates included rebates from the local energy company totaling $850 which I was assured they would get sent in for us right away and that it always go smoothly. The energy company has now rejected their applications 7 times stating that they are using the wrong forms and that the applications are incomplete. Residential has now completely stopped returning any emails or phone calls regarding this.

So, furnace and air conditioning work great. The installer was efficient, nice, and cleaned up everything. Their estimator and office service though, that leaves A LOT to be desired.

I went on the website, reported my issue and received a phone call on a Sunday. They scheduled an appointment for the very next morning. Text messages with technicians appointment info - their communication is always good. Kody arrived on time and efficiently diagnosed the issues, picked up replacements, and fixed in about two hours start to finish. We have been customers for 12 years and am impressed by this well-run business.
Our family is thankful to them and we would highly recommend if you are new to the area.

Kody was out to do our winter furnace check. He got our questions answered related to our Infinity thermostat system after a short call with the tech support line. When he was done he gave us a good summary of our system status. He is very knowledgeable and friendly. We’ve been using Residential since we moved here and have no plans to change providers.

Thomas came in to perform annual furnace tune-up. Was very thorough with explanations of tune-up process and an issue (failing fan motor capacitor) that needed to be replaced. Thomas also had additional recommendations for pre-emptive repairs. Given age of furnace (17 years) and AC compressor (23 years old) we had good discussions regarding all options, eg possible spring time system replacement and as such, not putting a lot of money into current system. At no time did I feel Thomas was pressuring me to make decisions that did not make sense to me.

All in all, a very positive experience.

Our apartment's furnace unexpectedly had to be shut off after a routine inspection on a Friday afternoon revealed it had to be completely replaced.

Bret & Charlie from Residential were not only able to come out to replace it with a brand new model first thing the following morning, but they also explained their process when they got to our place, were extremely polite throughout, and left us with a working furnace after only a few hours of work.

Y'all are great!!

Today we had a furnace tune up. Jeremiah Y. did a fantastic job. The technology used was impressive, as was Jeremiah's knowledge and use of it! Great work!

Our furnace was installed by Residential almost exactly one year ago ... and its been perfect ... efficient ... money saving ... and oh so quiet ... winter and summer.

I highly recommend Residential Heating and Air Conditioning!

Joe

TL:DR
I got a new furnace replaced at my home by Residential Heating and Air Conditioning, and the process was great, smooth, in reasonable time with a reasonable price with both the sale person Dave, and the installer Brett and Charlie. I would definitely do business with them again.

Details:
My furnace started acting up so I called one of the big HVAC contractor in the area to have a look, and I was recommended a total cost over $4500 to fix multiple different things that the tech suspected may be the problem of my 16 Rheem furnace. I then decided to look into getting it replaced and was getting different quotes from different HVAC contractor.

This is when I found Residential Heating and Air Conditioning. They sent Dave over to have a look at the system to provide a quote for a new furnace the same day I requested for it. It was great working with Dave, no pushy sell at all and no rush on decision and also no "you have to answer in 1-2 days to receive this specific discount" tactic. I appreciate that he allows me to have time to think about my option before making a decision, with all the initial discount offer intact. We were able on agree on the price. He also offered if I want my furnace to have a second opinion from the HVAC tech before deciding whether I would want to fix it or get it replace, and if I decided to get it replace, he can help me get the diagnose fee deducted from the total cost of installation. He was also respectful about the first initial payment over the phone and offer to stop by to get the payment, if I do not feel comfortable giving my card number over the phone.

On the day of the installation, Brett and Charlie showed up on time and started with the installation pretty quickly. They were very polite and Brett explained to me what their plan is and how long it would take to get the furnace replaced in the beginning. The work was done in reasonable time and looks great, and at the end Brett explained to me all the things that was done and answered all the questions that I have. They also keep the work area fairly clean afterward. Overall, the installation was smooth and in reasonable time.

They also handle the rebate for the furnace from their office so customer do not have to fill it out themselves. I will update my review with more details once that that is done.

We used Residential for our heat pump installing a few years back and have been thrilled with the outcome. Just recently we joined their annual maintenance plan for a different property and have had a great experience as well. Luke came out to tune up our furnaces recently and did a great job replacing gas valves as well as a valve on our humidifier. He was very nice and answered all questions and everything is running great. Highly recommend this company.

Just had my furnace (20 years old) go out and contacted Residential Heating and Air Conditioning based on a recommendation from a relative. They had a quick response time and Thomas went right to work on diagnosing the problem. He went over the issues and showed me multiple options from just get it running to full fix and cost for each and of course the option of replacement. After determining I want a replacement he went over my options and cost of each. Once I determined what was best for me, he got the ball rolling. He was very professional, courteous and a generally nice guy. I should say that this installation is in a crawl space that has cement floor and block walls so it is clean but a pain to work in. The installer Chad and another gentleman (sorry but can’t remember his name) showed up the next morning and got right to work removing and installing a new one. I did have some notes on filter size and a couple other things. Chad went over those concerns and gave me a couple of options with the pros and cons of each to help me make a choice. Both gentlemen were courteous, professional and got the job done quickly. The electricians showed up right after installation and verified the electrical and installed the new thermostat (ecobee) and again, both guys were courteous, professional and got the job done quickly. System is working great and I love the new thermostat. Wi-Fi for control from your phone and a lot of options to expand for sensors and even security options plus alerts if your out of town and there is an issue with your HVAC systems. Price was fair and service was great. Thanks to everyone at Residential Heating and Air Conditioning (also all you people in the back ground doing scheduling and the phone work) for getting me up and running again. I will definitely use them again for all my HVAC needs.

Residential was fantastic. We had them install a heat pump and three mini split units in our 100 year-old house in Minneapolis. Chris was extremely responsive with the quote and helped us understand all of our options. Chad and the crew showed up exactly on time and did the entire install in a single day. They were very respectful and great to work with. I wholeheartedly recommend them. We had two other companies quote the job. All three were very similar in price. Residential had the best customer experience and follow-through.

When my furnace had issues early on a very cold morning, I called Residential Heating & Air Conditioning and was lucky to have Hudson at the answering service pick up. He assured me that he would get me on the list to be seen as soon as possible. At about 7 that same morning Hudson called me back to tell me that a technician had been assigned and that I would be his first appointment of the day. I really appreciated Hudson’s calm and caring support that cold morning.

Thomas was the technician assigned to me. He did a thorough system check and told me that the furnace could be fixed but that it might not last long and explained why. He patiently answered all of my questions as I tried to decide what to do, never making me feel rushed. When I made the decision to replace the furnace, Thomas spent additional time with me to talk about options and came up with estimates that would suit my needs. After the decision was made, Thomas coordinated the installation, and after that he came back to make sure everything was installed correctly and answered even more questions. When the new furnace humidifier wasn’t working correctly, Thomas prioritized my call so that it could be fixed right away. Working with Thomas was a great experience. He was patient, thorough, friendly, competent, and I felt that he really cared about me. I am grateful that Thomas was the technician to troubleshoot, sell and oversee my furnace installation.

George and the installation crew spent many hours that cold day of installation to get the new furnace up and running. They did a great job and worked hard to make sure the furnace was installed by the end of that long working day. I was fortunate to have George and his hard-working team on the job that day.

Topher fielded my calls during office hours and answered questions, rescheduled appointments, and provided moral support. He was friendly and efficient.

Deann answered billing questions and filed for the rebates that were available for the system. I appreciate her help.

I highly recommend that you contact the Residential Heating and Air team if you are looking to fix or replace your furnace. You will be in good hands.

Had a tough water heater job but the Tiger Team came through for us. Would recommend for communication and transparency, which is important with vendors. Thanks!