HVAC reviews in Minneapolis, Minnesota

I Had blue ox come out to give me an estimate on a humidifier for a new house I recently purchased. The Representative was very professional, on time, and exceptionally knowledgeable. He checked over my furnace and actually found that an error code was being displayed. That alone was a huge discovery, and the builder of the house is covering the problem under warranty. I’m very happy that I had them come out.

I called Blue Ox to get a second estimate on pipe thawing, based on another HVAC company's assessment that my radiator wasn't working due to a frozen pipe. Cody Seagren came out and determined that the pipe wasn't actually frozen. He figured out the real issue and fixed the problem quickly. He kept me in the loop the whole time and helped me understand my options for addressing the issue. He saved me more than a thousand dollars to fix a problem that didn't exist, and he fixed the real problem instead!

AJ was very nice and informative! He did a great job of walking me through the whole process! When he left, I was confident in my purchase!

Fantastic service. Very competitive pricing and exceptional service. Installation was done the next day. The technicians, Levi Peterson and Dan King, arrived right on schedule the next morning, and had both the furnace and condenser fully operational by the evening. They were incredibly professional. Highly recommend.

Blue Ox receives a resounding 5 star review from our home. Michael Whirley was our tech and went above and beyond to get our new furnace installed. The furnace in our 1949 home turned out to be installed incorrectly by the previous owner, and even with needing to order additional parts (nothing they could have seen prior to pulling out the previous furnace) he was still able to install our new furnace and get our house up to temp in a timely manner, without any additional charge. Michael was accommodating, professional, personable, and even made friends with our dog. We will absolutely be using Michael and Blue Ox in the future for all of our HVAC needs.

Wyatt was amazing and intuitive of what needed to be done around furnace maintenance. Appreciated all his recommendations

Great service - were readily available for weekend emergency service and new furnace installation 2 days later. Installation went smoothly ans the job was very neatly done. Highly recommended.

I have been a customer of Blue Ox and their affiliates for nearly 5 years. I have had nothing but excellent experiences with all of their service providers, including their office staff. A few weeks ago, we had an annual inspection and found we needed to replace our furnace and AC. From inspection, to sales, to install, I completely trusted the team. Levi Peterson was our service installation technician. He was prompt, efficient, communicated each step of the way and we would highly recommend him! Thanks for everything !

Blue Ox is such a great company. I called around to other heating, plumbing, and air companies and blue ox was the only one that was able to come out the day I called. Especially when it was SO close to a major holiday. Tim Hammack the technician, Was very helpful and knowledgeable about what was wrong with our system. I definitely will be call Blue Ox again for any more issues i may have with any of our systems.

I had Blue Ox come out to repair my furnace. Jared showed up and was the utmost professional. He thoroughly explained all the options I had to fix it. He got my 30 year old furnace and operating. In addition he gave me suggestions of how long my furnace may last and had a replacement specialist out to the house the same day.

Blue Ox sales rep came out same day, certainly wanted to close the deal that day but was extremely nice and gave me multiple options for replacement.

Overall, everyone I dealt with from Blue Ox from the emergency call when my furnace went out, to the repair person and the sales person were all extremely helpful, professional and represented the company in the best possible way.

I absolutely recommend using Blue Ox and will continue to do so. Still trying to decide on my new furnace options but look forward to dealing with the Blue Ox company moving forward.

Good experience as I welcomed a Technician to understand why the heat was not working. It was a very professional rep that serviced and assessed my issue quickly. He was able to get the part and install in very quick time. Blue OX provides a reasonable price and a great value with a 2 year warranty on the part. Thank you fir fixing my heating issue.

I have to say, the process was impressive. The communication about when the tech is coming, along with a picture to know who it will be, is very well done. Wyatt, the tech did a great god as well. He wasn't rushed, clearly articulated what he found and what his recommendations were, and helped set-up next steps. On top of that, the price for a tune up is reasonable, especially compared to others.

Mark Hudson, a gentle giant, did a super job on our furnace maintenance, giving us peace of mind about any future problems. He is very friendly, respectful, and professional in his work. We bought the Legendary Care Club Membership. He explained the details and answered our questions thoroughly. My sisters and I were convinced that the plan was a wise investment after listening to Mark’s sales pitch.

Great experience and no gouging.

I had a pretty surprising, emergency issue with part of my boiler. The person who picked up was very accommodating and zeroed in on the issue. Tim, the technician that came by, was thoughtful and thorough and talked me through the whole process with no aggressive upsells like I’ve gotten in other home service situations.

The work was done fast, the price was fair, and my boiler works better than ever.

Thanks!

I had a great experience with Blue Ox. The technician who came out was very friendly and knowledgeable, and he treated my home with respect. He arrived quickly and had my heat back on fast—especially appreciated since it was one of the coldest days of the year. I’m very grateful for his help and will definitely use Blue Ox again if I need service in the future.

We scheduled a tune up for our 25yr old furnace that we know has some issues but hasn’t broke down yet. I was pleasantly surprised how quickly I was able to make an appointment in November and how well the communication was.

Our service tech was Isaac X and he was very professional and arrived within a timely manner. He walked us through some of our furnaces issues and went into better detail and explained a few thing that Bonfe (who we used last year) didn’t bother to mention to us. He was very polite and helpful and a good tech who gave us his honest opinion. I always appreciate a person who can just be real and not sales-y.

He emailed us a few different quotes if we wanted to do full maintenance/repairs, minimum repairs and if we wanted a new furnace a general price with install. We weren’t ready to move forward with anything and he was not pushy about anytime and asked if he could answer any other questions for us.

I can’t say they exceeded my expectations or went above and beyond. They provided what they said they would and met my expectations for the service I paid for and the guy was nice and professional.

The only reason I don’t give 5 stars is because of the company’s membership. It’s so frustrating that companies give a discount to being a member by signing up for $20 a month. Even if you can cancel at any time it feels like such a scam. We had a terrible experience with Bonfe’s membership and when it came time for the “free tune ups” they were so far booked up and canceled on us multiple times and by the time we canceled we had already spent over $100 in “membership” fees. I can’t speak on the credibility of this company but it’s just left such a bad taste in our mouth. If you’re telling me I can get almost $100 off of a $500 repair by being a “member” it makes me feel like you overcharge.

Overall I’d recommend them for a reliable and thorough tune up and good staff but I am always going to be off put by a “membership” discount and want to get other quotes for a new furnace.

We got quotes from 3 local businesses and AJ from Blue Ox was by far the most knowledgeable, honest, transparent sales person we spoke with. He gave us the confidence we needed to make our decision about what new system to move forward with in our home. With purchases this large, it’s so important to have that peace of mind.
The technicians who installed our new furnace the next day were professional, friendly, and took the extra time to answer Qs and walk us through everything.
A+ rating for Blue Ox. Highly recommend.

Woke up this morning to a “hot” smell coming from our furnace. Made an online appointment for late morning and tech called before showing up. It was recommended to replace the 30+ year furnace due to the leaks and cracks in the system. Another person showed up a little later to measure our space and to give us options. We selected the system that would work best for our home and budget. The furnace was installed later that day. Winter time (or anytime) in Minnesota is not a good time for a furnace to go down, but Blue Ox got us up and running without delays. Great customer service, friendly people all the way for the initial call to the install. I have no hesitation recommending Blue Ox.

Excellent service. I requested an emergency call the day before Thanksgiving and a technician was out in approximately one hour. He honored my request that he be as quiet as possible and proceeded to conduct diagnostics on my furnace. He quickly concluded that my furnace was shutting off because of a faulty sensor, explained how it worked and took pictures of the old and new sensor. Once the repair was completed, he helped me order new filters for my furnace. The service I received was fast and efficient and the technician was knowledgeable, professional and friendly. I would strongly recommend Blue Ox Heating & Air.

We had a great experience with the AC team! They were professional, thorough, and incredibly easy to work with. What really stood out was how transparent they were, there were no hidden fees, and everything was clearly communicated from the start. It’s refreshing to work with a team that’s honest and upfront about every step of the process. Highly recommend!

I had a disappointing experience with BlueOx HVAC that I feel compelled to share. We are in the process of moving and needed a furnace service as part of our home sale, so we scheduled an $89 tune-up.
Initial Visit: The technician arrived promptly but immediately began telling me that we had a leak in our blower motor. He insisted that it needed extensive cleaning and repairs. Throughout the visit, he kept pushing for us to get a new furnace, repeatedly asking when his manager could come by with a quote. Despite my clear responses that we were not interested and could not afford the $2,500 repair on the blower motor he suggested, he continued to pressure me.

Second Opinion: Concerned about the technician's claims, I reached out to another HVAC service for a second opinion. They inspected the unit and confirmed that the first technician from BlueOx had not performed any necessary adjustments or cleaning. Isn’t that what I paid them $89 for? And in fact, there was no issue with the blower motor at all per his inspection.

Customer Service: After the second inspection, I contacted BlueOx to express my concerns. I spoke with the receptionist, who informed me that management was unavailable but would ask them to call me the next day. It's now been a week, and I have yet to hear back.

Overall, the experience felt unprofessional and left me frustrated. I expected a basic tune-up as advertised, but instead faced pressure tactics and no actual service. I will not be recommending BlueOx HVAC to others.