HVAC reviews in Minneapolis, Minnesota

HSP was awesome! Reliable, competent and helpful in reminding me to schedule in the Spring our A/C maintenance check. Matt was our technician and he was great! The cost is rolled into our CP Energy bill. For 2x per year visits!

NO ONE beats CenterPoint Energy and Home Service Plus for the level of care, compassion, excellence, comprehensive knowledge, affordability and quality that they consistently provide. We will trust the safety of our family and our home to these amazing professionals every time!

Chad, the CenterPoint technician was TERRIFIC! He was professional, kind, patient and really knew what he was doing. I was expecting bad news since I'd just had a local HVAC company tell me I had some serious issues with both my AC and furnace. Chad did a thorough inspection of both and found nothing wrong with the AC and just some routine maintenance and cleaning with the furnace. I felt very comfortable with him and his findings. I applaud CenterPoint for having such an outstanding person as their representative. Thanks, Chad!

Centerpoint Energy Home Service Plus replaced my red-tagged unit with a 2 stage, high efficiency furnace. The install team were very professional and efficient and clearly explained how to use the WiFi programmable thermostat. I am very happy with their work and the new furnace is quiet and keeps every room a nice even temperature.

I had no heat, service Plus not only fix the problem, but I also had one of the best technicians I've ever seen. He was knowledgeable, kind, courteous, and respectful. The real asset to the company. The best part of all I didn't have to pay a dime because I have service plan on my furnace with Home Service Plus.

The level of incompetence is mind boggling. Leaking gas from water heater. Wrong parts ordered. Five different tech arrival times given to me on one day alone and finally no one shows. Following day when tech shows they delivered the wrong parts!! Impossible to reach anyone to receive restitution. Techs were great but dispatchers and “customer service” people are disgraceful.

The service was actually good. But as seems usual, the failure occured in the worst possible time (the day before Thanksgiving). Which for a water heater thermocouple could have been done same day had the had the part in tbe truck. However, they also rarely seem to have. Which meant waiting from Wednesday until Monday to get the part and jnstall it. As far as appointment scheduling, it would have been Tuesday, but they did expedite the replacement a day sooner. I get that they can't have every part on hand, but for a water heater they installed, you'd think with model records it would be doable.

Very poor service. Did not show up for 2 days with no heat. No call no nothing I had to call 5 times to finally get someone to come out. All they did was push me back and no communication. I pay for service plus and the treatment is uncalled for and will tell friends and family not to waste their money on the plan when they don't care to even communicate. I have someone at home that is very sick with lung disease and oxygen and with no heat they can be very sick. They told me it would be a medical reason to come and then never showed and took 2 days. You can see how important they treat their service plus clients.

Terrible customer service. We have had the HSP for a while, a technician recommended upgrade to pipe coverage, so we did. Had an issue a placed service. I have screen shots showing it is covered. The service tech called today, day of service and said he isn't coming as it isn't covered. Dec 23, so no chance of getting someone out here for a reasonable rate. After taking with customer service, they said you have to place service with a person because their application doesn't work correctly.

One start is one too many!
Home service plus has become nothing more than a joke. My Samsung fridge needed a new evaporator unit. I was then told they were not available any longer and my best bet was to buy a new fridge. So $1,900.00 later for a new GE fridge, the evaporator part showed up and now I have paid $780.00 for a year of service plus and $1,900.00 for a new fridge. They gave me three months of service plus for no charge due to their error.
BIG DEAL!
They told me 3 different times that a supervisor would call me and NOBODY ever did.

We pay to have maintenance and a check up for our furnace. It took 4months for an appointment. And they gave us a window of 8-4. Ridiculous!! The man that showed up at almost 4 had a chip on his shoulder and was extremely rude. Please do not ever send him to my home again. He acted like it was a real inconvenience to be here. I’m extremely disappointed!!!! His name was Tyler, he needs an attitude adjustment.

Such a waste of money. Took 2 months to get scheduled and 6 hours to wait for them to come. The technician was not in uniform and very slovenly. The day after he did our Fall tune up we had no hot water and now are supposed to wait another 8 hours to have it fixed. All of the settings on heat etc were changed and we have to redo our thermostat. Terrible service. If there was a zero I would have checked that. Over the years we have paid a thousand dollars a month for the service plus plan.

Needed My AC fixed in September 2025 and the tech they sent said I needed the whole thing replaced. Got a second opinion and found out I just needed a part replaced. This is after at least 8 times calling to find out when a tech would even be dispatched. January 2026 needed my boiler serviced and had to call at least 6 times to get a tech to my house. Customer service call center is worthless. They might as well not even be employed since they aren't empowered to help customers. They should rename HSP to Home We'll Get To You Eventually...

We've used this service so much since moving into our home 4 years ago. They've always been able to get a technician to our house ASAP. Always great service, no matter the problem. We have saved thousands in repairs by having this service.

Had a small gas leak and there was a tech out within 30 minutes. He identified the problem and took care of it. He was kind but informative throughout the entire process. I had to have him back out to check out my water heater and same thing. 100% best people to work with.

We had an excellent experience with our dryer repair and vent cleaning through Home Service Plus. Ian came out today to complete the dryer vent clean out. He was very professional, explained what he would be doing and showed me the outcome. Very pleased with his efficient work, very respectful and kind. Thank you to tech Ian!

Always happy with service. This time with very old freezer. Freezer will run awhile yet so we can plan ahead. Also reminded us of the replacement program we forgot we had and the steps we need to take.

If I could score a -10 I would. Current customer here for several years paying for ALL the plans including the Replacement Plan. My refrigerator has been repaired 3 different times with the same issue every time. Same issue, same long wait time for parts and same issue of going weeks without a working Refrigerator. Now I am trying to actually USE the replacement plan and despite paying monthly for years I still have to go 2 weeks without a refrigerator so I can THEN have a technician total out the unit! This is the worst customer service I have ever experienced and I wouldn’t recommend it to anyone!

Not worth the money. Half the time they can't fix what's broken anymore because of new requirements. This last time the technician was nice and knowledgeable however our time was supposed to be between 8-11am, no updates and not able to reach a person an update, only to cancel or reschedule. Arrived at 8:30pm. I'm sure he was exhausted if he was working that long of a shift! They shouldn't schedule so many in a day or have some way to update the customer so we don't wait around ALL day with only a 30 minute window.

The service windows are ridiculous. 8-4 then called and I’m told they have an emergency now I’m needing to wait up to 9. Shows up at 8::30 so a part needs to ordered and I call once it arrives. Appointment scheduled for 8-4 while I’m booking for this day I tell the appointment setter that I would not be available between 8-10:30 they said no problem I will make note. So apparently that’s not a guarantee and they call at 9am I don’t have access to my phone. I noticed a missed call that states potential spam but I call it back and it was an automated service stating when asked about my service call that it would take place between 8-4. No voicemail left and I call at 4 and I’m told they attempted the call at 9. So the customer service lady requested a service call still today and someone will call me. Otherwise I’m scheduled for Monday between 8-4. So if that happens I will have to cancel and rearrange my schedule. So far my investment of my time has exceeded more than 18 hours of waiting. I have invested in a program that use be more user friendly.

I've had to use Home Service Plus for 2 different issues, water heater and furnace.
I have no complaint with the actual service. The techs were knowledgeable and interacted well even with one elusive furnace issue which required additional calls to ferret out, solve and successfully repair
My issue is with scheduling and the extremely large window of appointment availability. In my own case of routinely 15 to 16 hrs.of waiting. Not being able to pinpoint in less than 16 hrs for technician availability is management failure to an extreme.
Looking back at Google reviews this 15 to 16 hour window has had ongoing complaints for at least 8 to 10 months, with a reply that they take these complaints seriously and will work to correct it.
Apparently they don't take it seriously because it still is a normal occurrence.
The obvious answer is to add techs.