Plumbing reviews in Minneapolis, Minnesota

I was looking for a plumber and I went on Google Google and onyx came up. I called no hesitation came came to see what my problem was which I had a leaking pipe. John came over. Explain everything to me very transparent. He understood my problem. He gave me different scenarios of what I could do and gave the choice to me and I chose That sounds really to do what was right and that was to change. The whole piping in the future makes my life much easier. And very, very nice and polite honest people very honest people and try them.

John Wang did a fabulous job on our kitchen plumbing and went the additional mile for our water heater pressure valve. We can't thank you enough. Greg and Julie

Trenton at Onyx was thorough, honest and hard-working as he helped modernize my property's aging plumbing. Would highly recommend Onyx for professional service, fair pricing and a thoughtful end-to-end experience!

Two stars.

I had frozen pipes in a rental unit during a cold snap on a Saturday night into Sunday morning, leaving the unit without running water. I called Onyx because I needed someone out that day Sunday afternoon). I specifically asked if there would be any significant weekend surcharge and was told it would be $259 for the weekend service call, with normal pricing otherwise.

After assessing the issue, the technician said two spot plumbing repairs were needed, priced at $550 each. For work he estimated would take less than an hour, the total was already around $1,300. That equates to well over $1,000 per hour, despite already paying a weekend service fee. When I questioned it, I was told they don’t charge by the hour and that inflation has driven prices up, and this was their standard rate.

I went ahead because the situation was urgent, but very much felt I was being taken advantage of. As the job progressed, additional issues were identified, bringing the total to four spot repairs. My final bill for the single Sunday afternoon visit was just over $2,000. While I did receive a partial discount on the third and fourth repairs, the overall cost still felt very excessive.

The technician was friendly and the work was completed professionally. However, paying over $2,000 for roughly four hours of work by one technician, for relatively quick spot repairs, feels unreasonable and like I was being taken advantage of in a vulnerable situation. The lack of transparency around true pricing is why I’m leaving a two-star review, and would prefer not to use again.

Editing to respond: Based on the response, it seems to confirm that the statement “besides the weekend service charge, normal pricing will apply” was not true. Further, I’m fully aware as additional issues were identified it would require further cost.

To others out there, I would say that this company does professional work, but appears to be priced towards the more expensive end of the range, which is something to be aware of.

Further, the fact that of 100+ reviews, all but previously 1, and now 2 are 5 stars is highly suspicious, that somehow they’re disposing of negative reviews. No company in this industry has customers who are that happy with their service. The lack of a range of review scores (even if most customers are very happy) should be met with significant skepticism.

Great fast quick service. They were able to fit me in the same day for a gas leak that got tagged by the gas company. Trenton did a great job and he’s also a super nice guy who’s eager to help! Thanks Onyx!

Wow! I did call more that 50 companies to help me with a plumbing issue that I had at my property. All of them were over price just to give me a quote ( over 300 dollars) other companies ignore me and did take my concerns seriously. I was about to give up and wait for several weeks to see who can help me. However, John took the call and become a SUPER HEREO and took care of me. Did the job in a few hours and passed inspection in a day! Thank you so much, Super John, great job. And great service! You don’t see that often

John & his team were great! A gas leak was detected at my rental property and they were on site within hours. The work required was extensive but their crew got it done in less than 2 days. John was readily accessible at virtually any time of day or night. Highly recommend. I would use them again.

I am so impressed with the fast, quality service. We had a gas leak in our basement (after hours) and needed someone urgently. I called 12 other companies who had no availability for, sometimes, up to 3 days (!!!). When I called Onyx, within 10 seconds I was being told "we will be there in an hour" (and they were!). John was efficient, thorough, and made sure everything was perfect before leaving. I could tell he truly cares about his business and making sure the work is done well. I wish I would have called them first! I will be recommending Onyx to everyone and will absolutely be using them again.

Called to discuss plumbing work. Introduced myself with full name and profession as well as possible trade. Call disconnected. Called back to leave message. No luck.

Their phone number advertised doesn't answer. Waste of time.

Scheduled a repair quickly. Work well done.

Very knowledgeable and was able to solve my plumbing issues. I would highly recommend this business.

The Aqua City team has been very responsive and professional working on an older home in South Minneapolis.

Within hours of my call Aqua City came. They were efficient and cleared my clogged drain after we had made numerous attempts to clear ourselves.

This was the first time I had to call Aqua City,I will be calling again with any future situations that may arise.You will be impressed with the way they handle any plumbing problem,And get a super nice guy with decades of experiance in your home, Dave V .....Thank You !

I had a 100 year old plumbing emergency and Dave at Aqua City came to the rescue on the same day. I highly recommend working with Aqua City.

Aqua City Plumbing has impressed me with their level of service. Very professional and honest! Estimate was fair and accurate and they fixed it right away!

Thanks to Dave from Aqua City for helping me overcome a worrisome gas stove installation that was challenging in an older building. No more worries about a gas leak. I would recommend this company wholeheartedly.

Honestly you may spend more but their service is EXCELLENT. They are the best of the best and I am willing to pay extra for quality. Don't cut corners with shoddy plumbing - - get it done right, call Aqua City.

Extremely expensive. For the $750 he charged for $100 in parts and 1 hour work, I would have expected more. I was surprised that the service call fee did not apply to the work cost. Get multiple quotes and know you're paying 90% labor with this company.

These guys came in and told our potential home buyers that our main drain replaced at the cost of $14,000 when that want the case at all. Also, in the process of scoping our lines they broke our backflow valve and didn't bother replacing it, leaving a mess all over the floor. Irreputable at best.