Reviews of local pros in Nesbit, Mississippi

Technician Shawn King came out to my home looked in the HVAC closet for 1 minute then went outside to the condenser for 1 minute then told me he was going to the truck to write up a quote(never said anything other than that) I waited on him to bring the quote back to my door instead he left it in my mailbox and drove off. Maybe because I’m black and live in orange mound he racially judged me. Little do he know is that this is a rental property that I’m fixing up to rent. Because of Shawn I wouldn’t dare do business with this Racist company. To the owner be mindful of who you hire to represent your company.
*RESPONSE* I won’t go back and forth. I experienced what I experienced. My rental property doesn’t have a doorbell I sat right by the door didn’t hear a knock. My phone never rang it was in my hand the whole time. You all can fix this situation up to make it suit your company and professionalism, however first impressions are lasting impressions. By all means stick by your employee and I’m sticking to that fact that his character was short of professional and he exemplifies racism.

Our unit was purchased brand new over a year ago. Well the air went out and they stated that the parts are free but we must pay for labor....They want to charge half the price of the new unit. This seems like price gauging to me. I will not recommend them to anyone. We also paid a service fee to come out and check.

I first called another company who tried to sell me a hot water heater for $4093 and a toilet for $1026. No bull. I still have the written estimate. RW was my second call and I was quite happy to get a new hot water heater installed for just over $2000 and they also installed the toilet I bought at Lowe's for $169 for a very reasonable labor charge. I know this review may sound too good to be true but I swear, these guys are legit. Thank the lord I found them.

This company was assigned to me by my warranty company and they were very prompt and courteous! Also with them having so many different types of work available I've been able to see how their a/c team and plumbing team work. I even called the a/c team out for a yearly service since they did such a good job and had such a good rate. The plumber was great too especially with explaining what my warranty would and wouldn't cover so I would know what I needed to invest and do on my own so I didn't waste my time and money with a warranty service call that wouldn't end up paying out. Overall I'm very pleased and would definitely recommend anyone to give them a call!

Came in to our Air not operating. Mr. Ronnie along with his tech had our a/c up and running within 2 hours of our call. Great Company, Great Techs!! They will be our first call with any future a/c issues!

Shawn came very soon after I called. He was very nice, informative and professional. He fixed my problems a d I bought a contract with him. I will call them again and tell others about them.Thanks for helping me

I had previously given this company a positive review, praising its reliability and trustworthiness. However, my experience in March 2025 was far from satisfactory.

Fast forward to August 2025, and my AC overflowed due to clogged pipes that clearly hadn’t been serviced. Additionally, I had other issues with my AC that had not been addressed. My hot water heater also stunk, indicating that it hadn’t been serviced either.

When I called the company, it took three attempts to get a response. I left several messages, and finally, I received a response from the owner five days later. (To be fair, I started calling on Friday, and I understand that they don’t work on weekends. However, this was an emergency as water was leaking from my ceiling, and I didn’t receive a response until Tuesday.)

The owner’s response was dismissive and unapologetic. He claimed that the issues weren’t their fault and refused to pay for any repairs. I wasn’t even asking him to pay for repairs; I was simply requesting a reimbursement for the service that they clearly didn’t provide in March.

There’s more to the story, but that’s the gist of it. I would never recommend this company. Their service is terrible, and their customer service is even worse. I plan to file a complaint with the Better Business Bureau as well.

Waited 3 days for an electrical estimate. My 90 year old parent lost electri to their kitchen and master bath.They were suppose to come by between 12 and 4 today.No one showed or called.Wasted 3 days of time I could have been looking for a reputable company!!! I'm a contractor in Fl and I would be out of business with this kind of service!!Very disappointed!!!

Wow! I cannot express enough how much of a heaven-send this company was. Their services provided me and my family with peace of mind. Todd Clayton (Todd Allen) was such an exceptional technician; professional but down to earth, highly knowledgeable and experienced while also humble and spoke with clear explanations.

As part of RW’s comfort club, I requested to have my annual flushing for my tankless water heater. We received exceptional care and attention to our system. But thanks to Todd’s attention to detail, he noticed an issue with my dryer vent and went out of his way to help me fix it and show me how to do it myself. His going the extra mile to attend to this issue helped protect our home from a potential fire hazard. This was just from the kindness of his heart to care for the customer.

I highly recommend RW and I highly recommend Todd! Bravo!!

We had a sudden outage in our AC service. The owner was very responsive and got the repairs done in a very timely manner. He was able to diagnose the issue and complete the repair. This is the second time we have used Viking HVAC and will continue to use them for our repair and maintenance needs.

Very professional, knowledgeable, friendly & on time. Viking has done service for me & I have referred Viking to my mother. We have both been very pleased with the service & will definitely use again in the future. Del is very friendly & is good at explaining the issues & options available. I would have no issues recommending Viking Air to anyone!

Amazing service as always! Have done amazing work and very timely with their service calls!!!

From the first call to the service guy being here... service was amazing, polite, thorough, and excellent! Highly recommend!

Very professional, very thorough. My family is pleased with the high level of service they gave us.

Needed motor exchanged on AC unit. 5M diagnosed the problem then allowed me to change the part myself. Great company to work with.

Robert was so responsive his entire team we’re just outstanding highly recommend for any of your heating and air needs and super quick as well when I needed the most

Brandon came out to check out our hot water heater. We thought it had gone out and needed replaced. The pilot light had gone out and he relit it. We will see if this fixes the problem - or if we are looking at a new water heater in the near future.

Each Job 5M has done was great and I appreciate there. help. Miranda did a good job this morning and I appreciate her and 5M.

5M came out quickly and they did well getting my heat restored in my home. They did a great job. No complaints

A++ Prompt service. A company you can trust to do it right the first time. Thank y’all for always answering the call and taking care of us no matter what time of day it is!

Very polite and quick with their response. They researched the issue and guided me to the best solution to fix my problem with the lowest cost.