HVAC reviews in Independence, Missouri

Woke up Saturday at 5am 15 degrees out side 55 in my house. Call a friend who owns his own h/c business he comes out and finds problem. It’s a safety switch call Johnstone because they are the only place open on Saturday and they have the part then tell me they won’t sell it to us because we don’t have an account thanks a lot now I get to freeze til Monday when trane opens. Unbelievable 15 outside and these guys won’t help me out.

I always love coming to this place. Very friendly and knowledgeable staff. It is one of the few supply houses open on the weekend. I also like that they are closed to the public and have more time to work with the contractors that have accounts with them.

Unfortunately I've been grateful to have this store in the area for HVAC needs, however my last experience has left me less than thrilled when I found that a part I purchased from them for $81, but online I found as low as $32 with free shipping and no tax, and found within other stores up to $50. They don't do returns on electrical items. I guess it is a good thing they won't be selling to the public come Jan 2017. An expensive lesson learned indeed.

I’ve been doing business at this location for over 20+ years. The manager Brandon is very knowledgeable of the latest products and always helpful with getting my orders out on time. I highly recommend using this location for your HVAC needs.

-Frank
R.P. Electric

My 76 year old mother lives near the Independence office. Her capacitor went out...it was 90 degrees in her house. She is a cardiac patient, quintuple by pass and breast cancer survivor. Stuck to their guns about wholesale only. Directed us to Kansas for a capacitor. I fully understand freon...full units...but come on...for simple parts in emergency situations? Read a similar post but only in the winter. Mankind has become so horrible to each other! Zero compassion and empathy. Needless to say I crossed paths with a person who restored my faith that the average hard working people make the good in the world! He will be repayed 10 fold I'm sure.

The customer sucks! And it's just the Independence location. They don't wat to help, just make excuses on why they can't help you.

Please fix the app so you can order. Every time it just says "call" but every time the counter will be slammed with people so you are on hold forever. I still have no idea if you have 407c because I can't get through.

Dude straight up hung up on me when he asked if I had a account. Said we can't help you without one..hung up as I was trying to ask him how I set up a account with him....

I have been in the HVAC business for 25+ years now, and I have been buying from this store for the last 6+ years I appreciate Brandon and his guys, the fact they have Saturday hours is helpful too.
No offense to anyone else, but I am glad that they quit selling to the public. For me time is money and if I am stuck standing in line behind someone that doesn't understand what they need etc... It hurts me and my customers. Also it can give quality equipment like Goodman a bad name when it is improperly installed by unqualified people.

Thank you guy's for all your hard work!

Totally understandable that they won't give out pricing without an account but they won't even tell you if a part is available unless you go through the time and trouble to fill out their acct paperwork. They're not trying to win hearts. With this kind of policy before you're even a customer I can't imagine what other unhelpful policies they'll spring on you when you are a customer.

They usually have what I need. Open on Saturdays is a huge plus! Be advised they will not take back any electrical parts on a cash only account. You buy it, and it's yours! Know your part is bad before purchasing a replacement. Other than that, decent bunch of guys at the Independence store. Great selection, and Goodman is great equipment. Stands with the best of them.

It took them four years to reply to a one star review just goes to show how long it’s going to take to get to the customer service when you actually need something. And they replied to me was they’re not open to the public while I’m not the public

Very helpful employees. They have everything you could need.

Your technician Chris and Manager Jeff Wilp deserve praise. The generic blower motor you replaced over the summer worked for AC but come winter time the furnace did not work. They took care of the problem at no charge to me when I believe other places may have tried to cover their tracks and not be honest. This was the 2nd time I have dealt wit Chris and I cannot say enough good things about him. I requested him after the first visit since I got to meet and talk to him...he had my trust. So much so that I had no problem letting him enter my home when I was not even there.

Chris Collins came out today for a service call on a new house. He was very professional and courteous. He checked the fan speed settings, filter and adjusted the basement registers. He checked the charge on the unit and found it to be low. He added Freon and then cleaned the unit that was dusty from the construction in the neighborhood.
Very helpful and thorough. He represents McDaniel Furnace & sheetmetal well.
Definitely a good experience! Ron

Evan and Will did a fantastic job for McDaniel's. They were everything you would expect to pay for when some one is doing work at your home. The system they installed is working great!

We moved into a renovated house two years ago with an HVAC system installed by McDaniel. We recently had another company out on a service call because the upstairs unit was not working - turned out to be a bad TXV valve. When I got the quote for the replacement (part was under warranty) it sounded way too high, so I called McDaniel. They were able to order the part, come out the next day to confirm diagnosis and make repairs. Saved us roughly $500. Office staff and technician were both knowledgeable and courteous. I would not hesitate to recommend them.

I’ve used McDaniel since I moved into our new home. They’re super responsive on the phone, and bent over backwards to get me the filters needed for our HVAC system since COVID messed up the supply line. Their staff is very friendly and helpful, and have been courteous and responsive to service calls/warranty work.

I will start by saying I’m just an average homeowner and I was in a bind looking for work that I knew nothing about on the sheet-metal project for my home HVAC system. When I called, I was greeted by a young lady who is extremely nice and professional and followed through by telling me that Blaik, her boss was out for the day and when I called tomorrow and I said I’d be happy to, I’ve been called made sure he would be there and came in early explained what I needed and gave him the best dimensions I could, and he proceeded to speak to his shot person, and they made exactly what I needed same day, and was extremely helpful in doing this. If you need a place that will do your sheet-metal work and you’re willing to give them proper information and the respect they deserve this is a place you need to go and get it done because they will do it right and fair. Thank you both for your excellent service which is very rare today.

Chris from McDaniel heating and Cooling came to my residence to assist with fixing my Air Conditioner. He was very polite and efficient in regards to his knowledge and ability to assist with our concerns. We was up and running in no time and I couldn't be happier. We refer everyone to McDaniel for their heating and cooling needs. I appreciate their professionalism and ability to address our needs quickly. Thank you so much!

So it's taken me awhile to do this review, but I wanted to make sure I did it. McDaniel Furnace installed the original HVAC system into my house when it was built. The previous owner used them, so when I purchased the home and had an issue with my heat, naturally I called them. They fixed the problem the same day with no issues.

Later I was deployed with work and my AC unit went out. I had to have my Dad go to the house and call people to look at it and fix it. He called someone close by just to get a repair done quickly. After about a week, the AC went out again. This time I was home. I called McDaniel since they were familiar with my unit and thought I'd try someone other than who my Dad called because despite having no preference, I wasn't a fan of how the other service did business. McDaniel came out that day and said that I needed a new AC unit.

I have a 3 quote rule whenever someone is doing a big project on my house. I had McDaniel, the company my Dad called, and a third company come out and provide quotes for installation of a new HVAC unit (I have an all electric system). McDaniel was there within an hour and had a quote to me within a couple hours...and arrived in person to deliver it. The company my dad called didn't show up despite calling twice, and then later provided a quote via email without coming out because he had seen the unit prior. The third company came out close to the end of the day and wrote a quote on-site but explained nothing of my choices and only offered one option. Despite the 3 quotes, McDaniel still came out with the lowest price AND the best option.

So...I chose McDaniel. Jeff was my salesperson who provided the quote and he was a nice guy who gave me thorough explanations of the process and what I was buying. After my experience with them, I'll only use them for any HVAC service. I'm sorry it took so long to provide a review and I know it was a long read, but they are very deserving.

Thanks Again

Cody