HVAC reviews in Springfield, Missouri

After furnace failure over the winter and AC failure this summer we knew we needed a completely new system. Got a great recommendation from friends in our neighborhood so we called Jon Wayne. Communication is very important to me with as much as these things cost. Bradley patiently answered all my dumb questions. Install went great. Very happy with everything!

I had them come out to check my hvac ducts under the house. I paid about 200 dollars for them to peek under the house and tell me that no critters could access my ducts because the insulation. Even though I knew I was hearing an animal walking on my ducts. I dismissed my own concerns and thought maybe I was crazy. Nope. The very next day I heard it again and remembered that he said he never even went under the house. He just peeked for 30 seconds. I still have an animal walking on my ducts periodically more than a month later because now I don’t trust to call anyone since I already paid 200 for it to be “looked at” and dismissed. Tonight once again I was woken up to the noise of my vents being walked on. DO NOT TRUST THIS COMPANY.

Met all of my expectations. Ron outlined the process and proposal for my HVAC replacement items, included items, and warranties. The morning of the installation both Ron and Chris went over the extra changes I wanted for location of the condenser and condensate drain. During the work, Clay kept me appraised of the progress of the installation. Outstanding professionalism and communication by Chris, Clay and Brandon. Highly recommend Jon Wayne Heating and Air!

Very pleased with the entire process. The salesman presented all the information on a new AC and Furnace in a patient and thorough manner. The repairmen were polite, cleaned up all the left over debris and walked us through the thermostat instructions

I called to get a service quote on air conditiong and duct cleaning. I was told they only give free quotes on replacements. Customer service was shoddy and I was passed around to two ladies who were confused about a request for a quote and wished to charge for it. So, I suppose their quotes are not free, indeed.

Bradley and Lane came out today. They both did a excellent job cleaning out the trunk line and all ductwork in my home. Had a new trane 96 percent efficiency furnace with new a coils and 2 ton 16 seer condensing unit installed. Also installed a new 40 gallon water heater. Looking forward to see how much money this will save me on natural gas bill with city utilities. It’s going up 40% this year. Regards Ron B

I had a older R22 system that worked good, needed a little freon added which they did, they told me it was outdated due to R22 is obsolete and no longer redley available along with very expensive. John Wayne then explained that its best to change out system while it was not an emergency in 100°+ conditions when everyone is busy and couldn't get to me (makes sense right.) So I did; Well thats when it all went sideways. They came out installed new system the first time yes the first time, it was so bad that i called them and they sent someone to check it and they agreed. Nothing about it was right overcharged , blowing and sucking air where it shouldn't be, running constantly and not cooling the house. They totally reinstalled the whole system. The install look good but it runs constantly and still not comfortable in the house (remember my old system worked fine) oh and my electric bill is higher now also due to it running all the time. I call they send out someone else he found that the new thermostat that they had installed was wrong and was making it run like that and adjusted the fan speed to try and help it also. This has all taken almost 2 months to get to this point. I had another company come check the system and they told me it was too small and I relayed that to them and was told they would work the numbers again and get back to me that hasn't happened. Still not comfortable in the house. So at this point I can not recommend John wayne to anyone I will update this if and when this gets resolved.. **************************
Update they came out and totally reinstalled the whole system and it looks like it should now.

got a new package unit installed today by Bradley and Carson. They did a great job and everything works wonderfully. They cleaned up all the old unit and I am very happy with the results.

Everyone was so helpful, caring, and determined to do the best. They put in a new hot water heater as well as the HVAC, and even the did my floor . They went about the call of duty and I recommend these people to anyone.

We recently had our entire HVAC system replaced and we were very happy with everyone involved, from coming to our home to provide us with an estimate to completing the install. Unlike another company, they were honest about what we needed and did not push for up-sales. They were friendly, punctual, and followed through on everything they promised. Would definitely recommend 😊

Very impressed with this company. From our meeting to get a quote all the way through installation, they were very professional and easy to work with. Our installation guys, Clay, Roger and Quentin were very nice, polite and respectful. They did a great job and Clay made sure to explain everything they had done, how it all worked, and walked me through how to use the new thermostat when they were done with the job. They also cleaned up everything after they were done so well, you wouldn't even have known they had been at our house installing! It was a pleasure working with them. Highly recommend!

Great job installing New HVAC. Apoxamenly $14,000.00 After the sale, office staff service is lacking.

Did have a very Cordial outside staff member address the issue and stop by to view AC. He assured that the internal damage / missing inside the AC unit is normal. (Cross tubing)

We needed a new hvac system and got several quotes. JR the owner was very detailed with our estimate which was a plus from the other estimates and gave us the best deal. Our installation guys Bradley & Carson/Mt Vernon were very professional, very knowledgeable, hard workers very nice and respectful. They made sure to explain everything that was done. They cleaned everything up when finished.
We decided to have a new water heater as well. JR gave us a good estmate on it also. Will B. was our installer and did an excellent professional job. He answered questions we had.
Office staff was very helpful as well. Very pleased with our purchase, would definitely recommend Jon Wayne Heating & Air.

Had one of our units fail in late December and needed a new one installed. Jon Wayne was able to get it completed within a week and Bradley and Carson were great to work with and the new system performs well. Excellent company to use for your needs.

The crew done a very skilled install, corrected a problem from the first install, much appreciated! Thanks guys.
However, I am concerned that the unit cools at a very slow rate, took several days to finally bring it down to 80??? It was 83 degrees when the new unit was Started.
My mom lives there so I’m not sure how it’s been cooling, well, the weather cooled down and hadn’t needed air since! Any a/c unit I’ve used in the past, including the one they replaced, cooled a house down in twenty minutes? They came out and checked it, said It’s working fine?!? Really?
Hopefully next week while we’re in the 90’s I can go by and see how it’s working.
But it shouldn’t take hours or days to bring the temperature down a couple degrees!
We’ll see, but right now, I’m not sure I can say “I’m not disappointed”, because I think I’m gonna have to say that the unit isn’t performing like it should, or too small, or maybe the unit is a lemon? But I’m sure we’ll be talking to you next week during some late summer.
You did ask for my comment.

Had to come back, it asked what I paid, but only went to $1000+, how about almost $10,000, Cash!

Jon Wayne Heating & Air was a great choice for us. Our old unit was replaced and we are very pleased. The guys were very polite and respectful. The installation process was smooth and quicker than I’d expected. Great job! I highly recommend them.

A great company, their service was fast and straight forward. I can tell you that they are a company that truly cares about their customers.
Rick was very informative and insured that we was set before he left. Wonderful service technician!

It's never fun to have to replace your entire system; however, Stephen was terrific during the estimate and was able to move our installation up by at least a week because we had no air. He even offered to loan (and install) 2 window units over the weekend. Today Bradley and Carson arrived for the install and they were super friendly and courteous. They cleaned up very well and explained everything when they finished. The house is cooler already. Thank you!!!

The technician came a bit later than expected but I was not going anywhere so it didn't matter. He was in and out in about 30 minutes. He washed the blades and checked all the components. Everything checked out fine, all is working well. Couldn't be happier.

Stephen Jabro was so helpful in guiding us through the process of exactly what we needed, nothing we didn’t need. Our installers were Clay, Chris and Brandon.. They were professional, timely, and respectful of our home. Overall, it was a very good experience and we love our new units.

What started as a service call allowed us to realize the need for a new furnace and A/C Unit. Everyone at the company was incredibly helpful, kind and most importantly fair with pricing! The installation took two days and they did a great job. Very appreciative and now know who to call if something ever arises again.