HVAC reviews in St. Louis, Missouri

Vince was great with customer service, very easy to talk with, and very thorough with his review of the repair and what needed to be done. Explained every step of the way and why he was doing what he was doing. Very great employee to service Classic Air Care. Vince was servicing our new air conditioning unit. When complete Vince finished up with what needed to be done he set-up an appointment for another team member to come back and complete it.

These two gentlemen we professional
Fast efficient caring
They protected the floors
Got a fan to dry the floor
Great work good guys clean fast and efficient

Fantastic service. Came same day during a snowstorm. Assessed the issue, fixed it, and gave options for replacement parts in the future. Extraordinarily fair pricing too. Would recommend the company and their technician Brian 11/10 times.

Brian was very knowledgeable and professional throughout the installation of our new hot water heater. Will definitely recommend to friends and family.

We made an emergency call to have our boiler serviced and the employee who answered the phone for the service call ensured us they would send someone who worked on boilers. We made it very clear we needed someone who knew how to work on a boiler, and the employee again confirmed they could.

Fast forward, we leave work, respond back to our house to meet the technician and explain the issue we are having. The tech stated he doesn’t work on boilers then asked if he could take a look anyways.

Wasting more of our time, the tech takes a look and then has the audacity to request a service fee for him responding to our residence.

It doesn’t end there, even after we cleary explain the call taker guaranteed us they would send the appropriate person out, the tech wanted to still argue over the service fee. We told him to leave immediately, which he finally did.

Avoid this headache and look elsewhere.

UPDATE:

We received a $109 “diagnostic fee” invoice.

The invoice also falsely states that the “customer left before signatures and payment could be collected.” That is completely untrue. We did not leave, we declined service because the dispatched technician was not qualified for the requested work.

Sending an unqualified technician after confirming multiple times that you service boilers, then billing for a diagnostic that was neither authorized nor performed, is unacceptable. The inaccurate statement on the invoice is especially concerning.

I had an issue scheduling maintenance but Joe, the customer service manager, called me after leaving a review and cleared everything up. It was a mix up from having a new install.

I am very glad that Joe was able to clear everything up because to date after 10+ years I have been nothing but happy with the service Classic Aire Care has provided. Their technicians are always very helpful and at one point solved an HVAC issue we had for years, no one else fixed correctly.

Having been a member, we couldn't beat their rates for a new HVAC install and the team that came did a fantastic clean install.

Benjamin was very nice and knowledgeable about my plumbing issue. I am grateful that I have a service that is a phone call away, dependable and can solve plumbing, electrical and HVAC issues.

Thanks for the quick response and for sending Eric. Eric was very knowledgeable and professional. He explained everything in detail and he left everything working great. I appreciate his understanding, time and patience he dedicated so that I understand better the thermostat. Thanks again!

Classicaire Care provided outstanding service from start to finish. Their team was professional, punctual, and made sure everything was handled with care. The entire process was smooth and stress-free. I’m really pleased with the quality of their work and how attentive they were to every detail. Haley goes above and beyond and she truly cares!

Travis from Classic Aire Care cleaned both of our AC units and tested performance of the units as well. He did a great job, explained everything that he was doing and left the work sight better than when he arrived. I would highly recommend Travis and Classic Aire for HVAC repairs. Travis was very professional, highly skilled, enjoys his job and is focused on quality, doing the job right the first time.

I had an almost impossible job attic furnace, 50 years old, old sizing, and technology. The crew came here was on time, curious, friendly, professional, and it took all day to fabricate the metal to make it work. They had to go above and beyond, but got it done beautifully! Also much more economically than other quotes I received! I would highly recommend my installers and this company for you furnace and AC work!!! Pictures are not the completed project!

Eric was extremely courteous well informed and fantastically fast at his job good work job well done

Had an issue with our 26 year old furnace. We knew it was on it's last leg. The whole experience from start to finish from original diagnosis and replacement recommendation, to the sales side, and then the installation of the new furnace and AC unit was smooth. Every employee we had contact with was friendly and professional. Would have no problem recommending this company to anyone. Thank you for the great service!

Alex was very polite & professional. The service was adequate. Alex was here less than 1 hr or close to it.The price was a little higher than I expected, just to let me know to change the battery on the thermostat. The unit was working properly. I didn't notice the low battery signal on the thermostat. So I paid over the service call price of $119 just to tell me to change the batteries. Other than that, I'm satisfied

Our heat went out and Sean came out first thing the next morning, got us very fair price for a replacement and was friendly, knowledgeable, and very responsive. He made the entire process a breeze and arranged a new unit to be installed two days later. Clay and his team cranked out the project quickly and got our new unit set and ready to go! So impressed and appreciative of the quality of service we received. Happy to use them moving forward!

Updated!!!!! I ended up Google in them. They were the first ones that came up. Had them come out on Friday. One of their technicians Russ came did a diagnostics told me that I had a bad thermostat which we ended up switching the thermostat that was never the problem then proceeded to tell me that there was a short in my house that went from the downstairs room to the outside unit Blew the transformer Told me that they had a technician that can come out on Saturday and put in another transformer which I agreed to, and then went back downstairs to do more diagnostic Came back up and told me that there was no point in him coming out because of the short and that he had to rewire it which would end up costing me another almost $600 so I ended up refusing that job ended up calling another company came out Saturday within an hour fixed the problem. It was the reset connector on the outside unit. The house had no short in it so please beware before they do any work. Make sure that they tell you how much the price is so you don’t get charged like I do. I should’ve done my research. I should’ve called other people before just Jump into the first person. I just hate the fact that I paid $500 and the AC unit was still not fixed and it was the wrong diagnostics….
Had a talk with customer service they were amazing they fixed my problem and made it right I appreciate them for doing that and makes me feel better thank you for making it right!!!!

Brandon was a fantastic tech helping diagnose the problem quick and giving me all the possible options to get it fixed. Then did the work super quick while being a good conversation partner too. Would absolutely use him again.

Ben runs a fantastic ship. He has a great team of experts that are out on the street fixing people’s heating and cooling In a quick and efficient manner. I let him know. I needed a service late morning by early afternoon. Someone was at my door.
I’ve used Ben in his company multiple times now and their service is impeccable. I would recommend anyone to consider them for their heating and cooling needs.
Thanks for listening.
Larry M.

I had a delightful experience having my hot water heater replaced by Thomas B. He was polite, neat, on time and left my house better than he found it. He took the time to explain the installation and operation of the new unit. Along with having me watch his technique for lighting the pilot. I highly recommend Classic Aire if you need a new hot water heater.

Ian, Jack, Nathan and their team provided a great experience for a big upgrade to my home heating system .They kept me informed throughout the process and the system build is impressive. I am confident that the system will work well for years to come. This was a good investment with a great team to support us. Thanks Classic Air Care & your team.

I had an exceptional experience with the technician who came to support me when my thermostat stopped working. From the moment he arrived, he was professional, friendly, and easy to connect with. He genuinely cared about helping me understand what was happening and took the time to walk me through each next step to ensure my heating and cooling system was working properly.

He didn’t just fix the issue he educated me. He explained what I could do moving forward, recommended that I get my ducts cleaned, and even shared reputable companies I might consider. His knowledge, patience, and authentic concern for the customer set him apart.

Overall, the service was beyond excellent. I truly appreciate his expertise and the peace of mind he provided. Highly recommended!