HVAC reviews in Omaha, Nebraska

Chelsey is the Best, always so helpful and takes care of you

Chelsey is knowledgeable and gets straight to the point. Always friendly and fast to get you moving.

Chelsey and her crew are always willing to help and keep the communication line open! You can always count on them to help!

Chelsea W. And her manager Josh were EXTREMELY helpful in not only getting warranty equipment quickly, but also making the process run seamless and smoothly!

Front desk is easy. You have to sign a form and call you by your name.When you're the only person in there, kind of weird. That process is fast and easy. Now getting your equipment is the difficult part. You wait, wait and wait and wait some more. Doing this review as I wait at the loading dock.Four guys were running around here and none of them have helped us yet, but I gave it two stars

I have sat on this review for 6 years. We are finally done with the Carrier HVAC and will never need service on it again so we will not have to have any further consequences nor interaction with the "customer service" department, particularly Becky.

When we required some guidance we were given this contact information and had the misfortune of reaching "Becky". I sat by as my wife tried to navigate the service request and listened to her via speakerphone get interrupted over and over again. She did not get a single opportunity to complete a sentence. My wife was getting very frustrated as Becky continued to demonstrate that she was incapable of listening. I believe that listening is a fundamental part of a "customer service" professional. Becky was not blessed with that skill.

After about 10 minutes of this completely rude treatment, I took the call and tried to speak to Becky hoping that she would refocus and actually listen. Nope, the only thing she offered was her mouth, not her ear. Yep, she interrupted me just as frequently. She made us feel like we had to defend ourselves. I got louder and tried to talk over her to complete a sentence and she said "sir you can't talk to me like that and I am hanging up". That is exactly what she did.

After the "service call" We discovered that our HVAC had a known defect (the same problem that we had) and that there was a class action lawsuit for it. We purchased a Carrier because of the reputation that it had back then. It ruins out that Carrier was offering resolution for all customers who were impacted by the design problem, but we walked away from it and purchased a new HVAC from another company. Because of this dumpster fire of and experience, we will NEVER consider Carrier again. I hope that Becky has been replaced by a competent person with a customer focused skillset. She should never again represent Carrier, or any company.

What great customer service. Chelsey was more then helpful with my issue and was solved very quickly. It's always a pleasure talking with her.

I've been using comfort products for a long time. I will admit, in the past I've had some issues with counter help. However, I have found Chelsey is the absolute best when it comes to customer service and helping us with our requests. She is the reason for the 5 stars.

We've been Carrier dealers for nearly 30yrs. The current crew at Comfort Products is top notch. Special shout out to our territory manager Hillary, who is a gem to work with, keeps their product lines stocked, and bends over backwards even for last minute changes. Courtney at the front counter is particularly awesome; she always has my orders ready for pick up, even remember my name despite all the customers she helps; that's customer service! John in the warehouse is fantastic also and I enjoy getting to chat with him when I am picking up equipment. Thank you all for your effort during the hottest days and coldest nights!

Great!

Great custo.er sevice!

Great company! Quick and reliable service!!

I would NOT recommend this company!

Awesome people and great service! I highly recommend Carter's!

We have used them, for 1 of our locations. Great to work with. Would use them again.

Quick response. Elizabeth in the office is knowledgeable and accommodating. Fair pricing. Highly recommend this company

Great service, on time and efficient. Carter's has been performing my routine maintenance for 3 years.

Awesome service, the technician was very polite and honest, He did not try to sell anything like other technicians do. Highly recommended.

Walter and his crew always do a great job for us. They are the only guys in town I would call for Heating and Cooling maintenance and repair.

Dishonest company! I would of given 5 stars a few years back. They are now just out for a buck and have outgrown what they can handle. Very unfortunate to see a good company lose integrity with growth.

I have a radiant heat system that had issues....the guys really knew there stuff. They cleaned up all the previous "bad work" and certainly went above and beyond to get me back up and running. Don't hesitate if you need someone. These guys are good.....Thanks boys...Curt