HVAC reviews in Omaha, Nebraska

Carter's Heating & Air is the BEST! Always on time. Always knowledgeable. Always the best price. I always shop around for the best price and Carter's beats the competition hands down!

I signed up for the fall/spring system checks for 2 properties and they were very thorough. Found an issue with one of the furnaces and caught it early- saved us money in the long run👍

Extremely pleased by the excellent service recently rendered by the technician Ryan, as well as overall the the service we have received by Carter's for over 15 years for our heating and cooling units.

Carters is great!! We have been using their service for a few years now & have always had a great experience! Mark, our service specialist, is very through & knowledgeable! We highly recommend them!

Without a doubt the best HVAC company we have used for our Geothermal system. Knowledgeable and professional. Upfront and reasonable cost wise.

These guys are amazing. I experienced great customer service during the entire process. They were very up front with all costs and answered any questions that I had during our consultation. I would definitely recommend them to anyone needing work done!

I have been a loyal customer of Carter's over the past 10 years. They are efficient and honest. Would highly recommend! Mark G. who works for them is great!

We had a full system installed shortly after we bought our home. We had a great experience from start to finish. We have and will continue to recommend Carter's to everyone we know.

I had 7-8 different companies out to fix/replace my water powered heating and air conditioning unit in my condo. These guys were the ONLY ones to have the knowledge on how to do this. Very good price, too!

Carter's technicians are always on time, friendly, and helpful. They are willing to spend the extra minutes to explain and to offer assistance. Our hvac system operates efficiently and economically. Gary Garrison

On one of the coldest nights/days of the year, they were at the house at 6:30AM to fix our heater! I expected to wait several hours (as that's what I heard from competitors) for heat. All was fixed and running by 9AM. Wonderful service and nice, friendly staff!

Carter's is the best! Had our furnace go down in Jan. on a ridiculously cold day and they were able to diagnose the problem and get it running again quickly and the price was very reasonable. I highly recommend using them.

I have used Carter Heating and Air for many years. They have repaired Furnaces and A/C units at my home and my rental properties. Always professional and responsive. Highly recommended!!

Carter's Heating and Air is an excellent and professional company to work with. They have installed numerous HVAC systems for me and have never had a problem with the quality of the systems or the quality of the workmanship. I would highly recommend Carter's Heating and Air to anyone looking for HVAC work in the area.

We would recommend Carter's Heating and Cooling as a good reliable contractor. They are prompt, courteous and well trained. We feel they are working for us in trying to keep our system in good working condition. They are straight forward when it comes to any problems and their prices are fair.
Bob & Pat McKenzie

Yesterday (one of the coldest days of the year so far), I was having heating issues and Carter’s came to the rescue! Dave worked me into his schedule and cleaned my furnace so that my house was nice and toasty when I got home from work. Thank you for your excellent service!

The vent cap blew off my roof and I was unable to find a company to come and fix the problem. After I called Carter's, Dave had a crew out to my house right away. They did a great job getting the cap replaced. I would highly recommend Carter's.

The guys at Carter's are great to work with and did a fantastic job with our furnace. After nearly two years of off and on furnace troubles, and numerous other heating and air companies coming to investigate the problems without success, Dave at Carter's was able to determine the problem on the first visit and had a technician over to fix the problem for a very reasonable price.

We have been using Carter's Heating & Cooling for several years. They kept our old air conditioning unit running until we were ready to purchase a new HVAC system. When we did upgrade they did a fantastic job and the price was unmatched.

An AC repair guy came out to check our geothermal unit. He looked it over and told me the refrigerant was low and he was sure there was a leak somewhere. He then told me he wouldn't fill the unit without knowing where the leak was, quoted me a price of $10,000 to replace the coil (labor not included), told me I was welcome to get a second opinion and then left.
Well, I got a second opinion. The refrigerant was indeed low but also one of the pump motors was shot PLus the capacitor was shot PLUS the two damp motors were stuck in the closed position and also need to be replaced...Carters missed all of that! It was like they just didn't want our business so they didn't even bother being thorough. Also the quote to replace the coil when it comes to that is less than half the $10,000 the Carter's guy quoted (labor included).
Honestly, I would never hire or recommend a company I can't trust and I no longer trust Carters.

Progress....I sure hope I can change this.
I do think it’s funny that no one has posted a review in 5 months, I posted a really bad one and within an hour three “amazing” 5 star reviews popped up. Hmmmmmm.
We have just had horrible experience with every aspect of this company. Everything from their tech breaking something inside my fridge (yes, inside. He opened my fridge to help himself to a drink and broke a jar, broke the bar to my shelf, cleaned it up and pretended nothing happened) I contacted the office as soon as I figured out it was him and it took days for the owner to call me back to talk to me, worst yet? He admitted he knew what had happened and still left me waiting for days before returning my call. All the way up to leaving our new construction home hanging for 8 weeks. Because they would not show up to do the work and would not return our calls our house is two months behind. I wanted to use someone else but because they had already started the work my husband went ahead with them. I dread ever needing their help. These are the only two experiences we have had with Carters and I would NEVER USE THEM AGAIN. Ugh, save your time, save the frustration and use someone else. There are many other HVAC companies in Omaha and surrounding that don’t have such lousy service all the way from the tech up to the owner. I really REALLY hope that everything to finish and possible warranty stuff goes very well so I can change the rating on this someday.