HVAC reviews in Omaha, Nebraska

Great company with great people. Jordan services our geothermal system and is a pleasure to deal with. During the recent cold spell, Carter's worked with us to get Jordan out to our house, despite his packed schedule, to diagnose and fix our system. Less than one hour later, our home was warm again just in time for -25 degree weather. Thanks!

We have a geothermal system should last up to 24 years or so. At first service call by this company they wanted to replace. They replaced one part, added some Freon and charged $900+. Had to call back in about three weeks not heating. They found Freon leak this time and fixed for $600+. Called next day system not heating again. They came back and something else needed to be repaired. Only used this company because they were referred by the company I had been using. They lost their geothermal expert and were no longer serving these units.
Customer service person on the phone was excellent.

I've worked with Walter and Carters for over 15 years. They do excellent work at a very reasonable price. About 10 years ago my furnace went out at 2:00am in a below zero night. Walter showed up and had the heat going in about 20 minutes, I've used them ever since and have made multiple referrals to them.

I have used Carter's on a couple of separate occasions in my real estate business. If you have ever bought or sold a home then you know how timely these issues can be. Walter came out first thing on a Saturday morning to give his professional opinion and complete the necessary work to make sure that we met our deadlines! I would recommend their services to anybody.

5 stars is not enough! Thank you so much for the speedy response. Within 24 hours we had a new AC unit.

Will not service two Geothermal Systems that are 1.5 years old that were installed with a 10 year parts and labor warranty. I paid $50,000.00 for this system. Had them out to fix problems from the beginning multiple times. As soon as it was becoming obvious that they were unable to fix the issues they stopped sending techs out and to told me I had to contact to owner Walter who will not respond to email, or calls. wWe have two children one being only 7 months with heat not working at times since December. It has been almost three months now that they have broken their contractual obligations to the warranty. I have never wrote a negative review before . This is why I have waited this long to to do so with them. I was hoping that Casters HVAC would stand up and take responsibility. I have proof of everything that has been said (video, email, call logs). I won't let this company get away with treating people the way my family has been treated. If you work hard for your money and care about your families well being, stay away from this company. I will not stop until this is rectified.

Our new construction home is still under the 1 year warranty period. Last week, our furnace wouldn't keep up, so we called Carter's, who installed our system, to see if they could check it out before the warranty expired. I had changed our air filter only 2 months prior, so didn't figure it would be that. I informed them it is still under the warranty while scheduling the appointment and asked if it would be covered. There was no response, so I assumed it would be. WRONG!! The owner came out and checked the system over. He informed us that everything was fine and he replaced our air filter with a new one that I had sitting by the unit. They slapped us with a $100 bill in the mail. Thank you Carter's for allowing us to cross you off our list for any future needs. Pretty poor customer service on a unit that you installed a year ago!!

I am so impressed by the service I received. My tech explained everything on my heating and cooling system. Showed me the different components and what they do in relation to my geothermal system. I had several questions regarding the system and he was knowledgeable and answered each one in full detail.

I have used other heating and cooling companies and they are by far superior to their competition. I would highly recommend this company.

These guys are great. Dave took the time to explain our options thoroughly, did not rush us and was able to get our project completed in less than 24 hours from approval of quote. The two installers who came out were fantastic as well. Very professional and did a clean install! Carter's came recommended by a friend, and I'm happy to have hired Carter's. I would do so again in the future with absolutely no reservation. There are lots of choices out there, and it's nice to know these guys are in Omaha! Totally trust them to do the right thing.

Had a great interaction with some of the field techs on a job site today out near Bellevue. Very professional and respectful. I would recommend this company based off of how their techs interacted with me. It's nice to work around other contractors who articulate themselves well and are just good dudes. They also did a quality job. Yall got good techs repping you out there! Give them boys a bonus!

They told us our furnace and heat pump needed replaced for over $11k total. Got another company out that said while the furnace needed replaced, the heat pump absolutely did not and just needed a tune up. $9k difference in price! Do NOT recommend Carter's.

Excellence service. Our technician, James, was amazing! He was incredible, knowledgeable, prompt, and extremely pleasant. Carter’s will always be my first call going forward.

I wish I could give 10 stars! Our AC went out Sunday afternoon and quickly got hot in our house, quick response from Holly to set up them to come look at our old unit, but then we decided to just replace the whole unit instead. I can’t express how appreciative we are with their prompt response and service! Jared came to the house before 7am and had the job done by 10:30am. We highly recommend Carters!

This company BEWARE they put in a new system for us. Didn’t put it right had to come out and fix and charged us for having to fix their mistake to get it running. Mind you this was a NEW unit they put in and charged us to fix their mistake. They told us it was the underground part of the unit that wasn’t working so we had to hire the company they suggested cost us $300 to have them tell us it was Carters unit so then Carter come out and did flushing out of unit and charged us over $2000 to fix it . Mind you the unit had only been in for a few months when all this took place and has a 10 year warranty. If this is how they stand by their new units this should have been at their costs for not installing the unit properly to begin with. So BEWARE.

My salon is new. Last year the ac had zero problems. When I upgraded my account unit and spent $900 in the fall I thought everything would be good. I went 5 weeks in the salon without AC, then when the 2 guys that came to fix it. (Mind you it was about 85° in the salon at the time), they first went over the street to bucksnort. An hour later they "fixed" it. And that lasted about 3 days. Then another guy came and said it just needed more freon.

This lasted 3 more weeks. And now here we are working in my salon and when its 80° out and I'll go as far and 90° out then its 80° or more in my salon. They have skated around all the issues. (Becuase its under warranty)

Im disgusted with the shifty mechanic crap. Warranty work sucks, but im not stupid.

My cousin an HVAC tech came in and it took him 20 minutes, because thd problem was just a clogged drain hose.

Update: my heat hasnt been working and the maintenance guy came in to let me know the AC was frozen up. I was confused because that $900 piece to prevent it from freezing up was put on my ac. Come to find out they REMOVED the piece I paid for and "scrapped" it when the AC in the summer wasnt working. They now have to do some work on my BRAND NEW furnace so my emergency heat can work since that peice i paid for was taken off.

The owner has yet to get back in touch with the property manager.

They are amazing! If you have a geothermal system they are the most knowledgable company in Omaha. I have used several companies and no one else comes close to their knowledgeable service employees. I would strongly recommend Carter's Heating and Cooling . You won't be disappointed. FYI-They do offer a discount if you pre-purchase a summer/winter tune up together.

Haven't used Helm, but their contractors are gonna kill someone on the road driving like the maniacs they are. Contractor behind was riding so close that we might as well be one vehicle. Proceeds to pass me and runs two straight red lights. Glad you are the only one on the road!!!

Great people!

Never called me back.

Really professional and respectful

Excellent service