HVAC reviews in Omaha, Nebraska

I have been a customer of SOS for several years. They have always kept my air conditioner/furnace running in tip top shape. Unfortunately, this past June, my luck finally ran out and my air conditioner of 22 years finally died. This happened on a Friday, and they came out quickly just to make sure there wasn't something they could do to repair it. No such luck but before the day was over, I got a call from Jake who was great about explaining all the different choices and finance options I had. He emailed me all the info which I looked at over the weekend, made my decision and by Wednesday they were here and put in my new HVAC system quickly and efficiently. I recommend SOS and will continue to use them in the future.

SOS is the best! We've been using their services for 25 years now, and they have always been up-front and honest with us about what kinds of repairs needed to be done, and have done the repairs on-time and at a reasonable price. And then they're great about coming back to make any adjustments needed (or do warranty work) and not charging for that work. Recently we had to replace our AC unit, and the technician showed up on time, explained everything he was doing, and even did a few things I asked him to, such as putting some extra insulation on outside lines. What was great, too, was that SOS filled out and submitted all the forms necessary for the OPD rebate and to ensure the 10 year warranty was in force. Then a few weeks later, we needed someone to adjust the new unit so that our upstairs got cooler. Sure enough, SOS sent a great technician named Scott, who took our concerns seriously and made all the necessary adjustments -- plus explained clearly what we could do to help the unit do its job better. If you need AC or furnace work, go to SOS!

I have used the team at SOS multiple times for repairs, maintenance and now installation of a new mini-split. Everyone has been prompt, helpful and great at follow-up. I plan to put in a new HVAC system in the coming year and definitely intend to use SOS again. Highly recommend!

Very pleased with purchase, installation and price. Everyone was very professional and pleasant to work with.

SOS came in after my original installer failed to solve a problem. They diagnosed the issue and repaired it immediately. They also pointed out a preventative measure and repaired that also. Their service, timeliness and customer service were all above expectations.

I called SOS on Sunday night, August 5th, at 10:00 and left a message. We were in the middle of a heat advisory with temperatures in the upper 90’s that day and forecast was for upper 90’s the next day. Our air conditioner had quit and I knew it would be unbearably hot in our house on Monday. SOS returned my phone call within 10 minutes of me leaving a message. They said all their technicians were swamped with repairs due to 90 mile per hour wind storm but promised to have a technician at our house between 8 and 12 the following morning. Our doorbell rang at 8:30 Monday morning and the technician had the fan motor on our air conditioner replaced by 10:15 and we were back in business! I have used SOS for all my HVAC needs in my home and business for the past 30 years. I have never had a problem with their installations or repairs. Their service is great and they actually care about their customers. I wouldn’t even consider calling anyone else.

We had been debating about replacing the AC in our house for a year. Had other quotes that made us delay the decision because of the high price. Read the reviews for SOS on Google and gave them a call. Had a great price quote and Torrey was super at describing what was needed on a Friday and SOS had the team out the next Tuesday. Very impressed. Wish all companies were this responsive.

I had a great experience with SOS after my AC went out during a heatwave. They made it out the next day, quickly diagnosed the issue, and got things fixed in about an hour for a very reasonable price.

My tech Dominic was friendly and polite, and didn't try to push any unnecessary repairs or services on me. My AC unit is 20 years old, so I was expecting a long sales pitch to replace it instead of repairing it, but all I got was a friendly heads up that I might want to be prepared to replace it sometime in the future. Whenever I do, I'll be calling SOS back!

SOS did a really good job. Our 'home security' cust service totally screwed up our thermostat control. When advised that we prefer to use e-heat in lieu of heat pump, they said they cannot allow that!!!!
I contacted SOS Heating (Maple St) they knew EXACTLY what was going on. I told them I want TOTAL control of our heat & cool systems. We bought a new (Smart: Smarter than me! Thermostat).
All is well in the neighborhood! SOS: Quick to resolve!

SOS Heating & Cooling has been our HVAC contractor for over 25 years. We are extremely satisfied with SOS's services and their technical personnel in repairing and maintaining our furnace and air conditioning equipment. SOS's staff are very responsive, considerate and extremely qualified in the conduct of their services. SOS has always satisfied our family's needs in keeping the desired temperature in our home comfortable and reliable.

SOS has been great to work with. In the 3-4 years I’ve used them they have always been responsive and their technicians very nice and always helpful. This week, my upstairs air conditioner stopped cooling. I called them Monday morning and Dom was able to stop by the same day. He quickly figured out what was going an and got it fixed. I definitely recommend you try them out.

Vinny was great! He was very friendly and professional! He did a great job fixing our furnace issues and got us back up and running in no time. I would highly recommend SOS Heating and Cooling.

The tech fixed several issues I was not even aware of. I think it was Jody. Great service!

My experience with Jon Stuehm was so easy and very reasonable on the price of my air conditioner. Great company to work with. The installers, Jared and Brett were excellent, very respectful and caring when installing my unit. I could tell they really cared about what they do and worked together so efficiently. Thanks again!

Tech people are awesome but the warranty coverage for fans is not. Things to know. First you have a blower motor broken and they do not have it in stock you need to rent a temporary motor and pay labor otherwise you will be in the cold until your part comes - imagine temperatures in the low twenties. Second you will have to wait around 10 days. If you want it earlier you need to pay extra shipping. So no heat - waiting at least ten days and then you will have to pay nothing because it is covered. Otherwise you are out around $300. Common practice they said. We had nothing but troubles with the Luxaire system we bought from them. The list of service calls is huge. Glad to see that others had better luck . In the end company made it right for us. Thank you for the follow up.

I have been doing business with SOS for 20 years, absolutely the best! I have the peace of mind program.

Such a wonderful day experience with the team at SOS! Came out to my house quickly to confirm what was wrong with our furnace. Lead to a replacement and they had us on their calendar to do the work within a couple days! Crew that showed up were friendly and were done when they said they would be!

Very honest folks, not trying to get their commission check pumped up. Just advises you what you need to stay warm and cool

SOS is the only company I will use. Very affordable, friendly and prompt. 5 stars!

After a complete furnace failure, I called a more local business (that’s highly rated in the Omaha area) and was given a quote that was approximately 20% higher than SOS. Jon at SOS immediately said he could beat their price and did. But the reason why I won’t use anyone else now is more because he was honest and patient while waiting for our loan to go through. Thanks, Jon.

I hired SOS to replace my furnace and ac. I had asked them if they could please move the furnace slightly to allow more room for my water heater. I also needed a vent moved 3' to accomodate a new doorway. They assured me this would be no problem and they could move the vent and provide more room for my water heater. On 11/11/2024, they installed the new furnace and a/c, and before they began, I reminded them to move the furnace as much as possible, which they said would be no problem, it was just a few inches. After the install, they were struggling with programming my thermostat which was a brand new digital Honeywell. After breaking the wire pins on it and not being able to program it, they told me they couldn't figure it out so they installed their cheap SOS branded thermostat that has less features than the higher quality Honeywell thermostat I had bought just months earlier. After leaving, I looked at their work and realized they had made zero effort to move the furnace, leaving me with not enough room for my water heater. For the supply vent that needed to be moved, they did move it 3 feet over, but they did not install a stackhead. Instead, they had an open ended duct pouring air into my joist space with no stackhead to supply air to the room. This forced me to install the stackhead myself, even though I paid an extra $475 to move it. 2 months went by, and my gas bills were more than triple my usage from the last 2 years, costing me hundreds of dollars. I asked them to identify and correct the issue. They sent a technician who showed up and could not identify a specific problem, but adjusted the blower speed and installed a new filter. 1 month later my bill was even higher so I asked them to look again. This technician said the previous technicians had inappropriately set my system to run as if it were an electric furnace, even though it was a gas furnace. He changed it to work as a gas furnace and adjusted the blower speed (I guess the last blower adjustment was also wrong?). By that time, winter was mostly over so I won't know if the problem is resolved until next year. I lost over $500 due to additional gas bills. At the same time all this was happening, I could not find out how or when I could pay them. I had applied for their financing option to pay over time and received a credit card in the mail for the financing. I kept asking them about payment because I did not want any kind of late fee. They were confused about how the financing worked and didn't communicate well with me until I had called several times when they admitted they had not submitted the information for the financing. I ultimately was able to use the financing and pay them, but it was difficult and confusing. I am extremely disappointed in the installation and the customer service. I still don't know if there is something wrong with my system. I lost $500 to unneccessary gas bills and paid an extra $475 to get a vent halfway moved and had to finish the job myself. And the communication was bad throughout everything. Only the last technician seemed to really care about anything that I said. I would not recommend this company.