HVAC reviews in Omaha, Nebraska

Drew did a great job serving our HVAC system! He took the time to thoroughly inspect and clean the system, taking pictures of all that he did. He was very personable and explained everything in terms I could understand. Will definitely have him back in the Spring. Thanks!

Emmanuel Lakey was a very prompt and friendly tech. He explained the different options we had concerning the issue we were having. Burton will definitely be my plumber of choice. Thanks Emmanuel, it was a pleasure

I have not been happy with Burton as a whole. Way too many issues /service visits post their install just 4 short years ago. Today my service guy, Zach was great! He did a good job at explaining everything to me...even though I'm still going to have to spend $400+ for repairs...on a nearly new unit, and have to wait for a part to be shipped in to do the repair.

Daniel and his partner were fantastic to work with. Knowledgeable and speedy. I bought my home in March of 2024. My daughter n I have been struggling significantly with allergies and sick all the time for the last year and a half it seemed. The only thing I could think of was a duct cleaning. They came in, explained how it would work, did the job fully and left in a speedy amount of time.

Jim gave us terrific service today. He called us beforehand, arrived at our home and was extremely professional. He gave us an understanding of what he could repair or replace and we enjoyed our conversation. We will see him in another day or so after the parts arrive so he can replace our kitchen faucet. Thanks for sending a pro! Jim has been fantastic!

Noah was incredible, very thorough and professional. He left us feeling confident and positive about the changes we were needing done. My personal opinion the young man is a valuable asset to your company.

Our service tech, Drew, did a great job. He addressed all concerns we had and made suggestions about possible remedies.We have a service plan with Burton and may very well upgrade our plan after he explained the differences. I will always request Drew for anything to do with our hvac system.

Our furnace went out in winter and Burton responded quickly and with such reasonable pricing. Frank was an outstanding technician and helped explain the problem and how to avert it in the future. Great service!

Eric Frazier was an incredible technician who was very patient, knowledgeable, and kind hearted. He went above and beyond and took time to make sure that all my needs were met. He took time to explain things to me and was very personable and polite. He was exceptional!

Mike is a nice, friendly guy. Understood the job I needed done. He discovered a sewer line problem that I was unaware of, so the job got bigger. (Ouch!). He worked up a quote, I agreed and he set up the repair job to be done next week. Efficient.

Frank was great! On time, so professional, kind to our dogs and kids, and VERY knowledgeable. He walked us through the issues our AC system was having, showed us pictures and videos to support what he was telling us, and explained things so clearly. He also made sure our next steps were lined up before he left our home. If Frank is assigned as your technician, consider yourself lucky!!!

Steve was very professional, competent, helpful, and pleasant. I enjoyed watching his work and learning about the steps being taken to restore my water service. He clearly explained all the options available to me before starting the job.

We lost our heat in the middle of the night and I called they had someone out early in the morning although our furnace was needing 3 parts they found them by 3 pm our heat was on 3:30 pm we been snug as a bug every since. The Burton guys were fantastic friendy and Understanding. They did an excellent job as always Thank You and Merry Christmas too all of of you

Tech arrived within just a couple hours of call. Job went as anticipated. Tech was knowledgeable, personable and efficient. I'm not going to add photos because you really don't want to see what he did with his drain snake down the toilet hole
...lol. as far as cost goes, I do all of my own work so I have nothing to compare it to but I just happen to be at Mom's house with no tools

On there response it says to give them a call which I did. The individual that I spoke with had no clue on who a customer response person was and I have yet to receive a call back from them.

On a different issue when I needed a plumber and Larry explicit with what had happened and all the details about it they said they'd send a check mission out in the morning. When the morning was nearly done I called and was told that the technician that is scheduled for me is tied up with an emergency call but I am the very next person that he is coming to. Received a text saying that he'd be within an hour. After an hour no call so I had to call back and enter the course of the conversations that I was having with the dispatcher I was told that I needed a drain specialist it would not be able to come out till after Thanksgiving. I asked to speak to a manager Manager said a plumber would be coming out later that day after several minutes the manager called me back and said unfortunately the dispatcher was correct then I needed a drain specialist plumber and he was not able to come out till Friday morning from 10:00 to 12:00. On Friday when was nearly 12 I called again and spoke with the office staff and was told at the technician would not be out in the afternoon I said Wait a minute I was originally told it would be in the morning not the afternoon and I asked to speak to a manager The woman that I was speaking to said she was a manager just filling in and in the course of conversing with her she said oh the check ignition is free and will be there within 15 to 20 minutes 30 minutes later no technician and then received a call from the technician saying that going by his GPS he was 30 to 40 minutes away. When the technician Sean did arrive he was great resolve the problem rather quickly which I'd rate him with high remarks The office staff including the manager I would rate beyond substandard in customer service skills
(also known as a F minus minus or a score of minus negative 13 out of 100). If a plumber is running late for one jump to the next the next customer should be notified and so on so they're not wasting their time doing absolutely nothing but waiting for a plumber when they can be doing a thousand other things. They also need to dramatically improve their estimation time as in my case when they said the plumber would be there within 20 to 30 minutes and at 30 minutes after that you get a phone call from the plumber saying he's going to be 30 to 40 minutes going by GPS to my location. It's situations like these that makes you want to go with a different plumbing company.

Scott was awesome! He explained exactly what he was going to do and move forward to take care of the problem. Very personable and easy to talk to. I would highly recommend Scott and Burton plumbing to anyone experiencing a plumbing issue.

Devon was amazing. He came on time and explained everything in detail. He installed our new water in a quick and professional manner. He insured I understood every aspect of the new equipment.

John came out for what I thought would be a simple furnace cleaning, but he went above and beyond. After a complete and detailed inspection, he found several issues—some of them potentially dangerous—that we had no idea about. I’m incredibly grateful for his thoroughness, honesty, and care. It’s reassuring to know our home is now safer thanks to him. Highly recommend!

Predatory and looking for the biggest upsells. Wish I would have known before I called them, everyone at my work confirms they are the biggest money grabbers in town. Will not ever call them again, would not recommend!

Edit: I’m glad you all replied! I actually had a different tech come out today from a different company and said my system is fine and was definitely being upsold. They mentioned that they have to do a LOT of re-inspections after customers get calls from Burton. I’d recommend changing your reputation by delivering honest inspections instead of focusing on upsells.

JJ was an exceptional and outstanding technician. Very personable, which you don't find much these days. Walked me through what he was going to do. Did his job. Took pics of before and after of the furnace. Then, when the system check up was through, JJ had showed me everything he went through and offered another check-up subscription, explained everything I would be signing and bidded me farewell and a Merry Christmas before leaving with a handshake. 👍🏼👍🏼

Frank from Burton Heating provided exceptional service during my furnace inspection and tune-up. He was professional, thorough, and efficient-clearly outlining the results of his inspection and areas that required cleaning, and potential concern for future replacement. I appreciated the before and after photos to illustrate his work. Outstanding service and attention to detail from start to finish.