Plumbing reviews in Omaha, Nebraska

We would recommend James to anyone. He was very friendly and knowledgeable.

Great service, incredible selection of unique products. Highly recommend!

I called twice and left messages to have someone call me back to make an appointment. I never got a return call. The 2 people I talked to one the phone were very friendly, so I gave them 2 stars. The consultant that lost me as a customer gets zero stars.

Cindy helped us with kitchen faucets and sinks. She was amazing! Knew the products and companies extremely well and was very helpful . She went out of her way to make sure we were satisfied. Thanks Cindy.

We bought a lighting fixture from a company which was subsequently bought out by Briggs. A small part got broken, and we were afraid we would have to replace the fixture. Margaret helped us find a very inexpensive part to repair the fixture. Talk about service after the sale!

Was helped by Robyn. She showed us toilets and gave a price. Then says OH that is not the price for this toilet that I am showing you - this clean line toilet is $75.00 more each. WHY SHOW us something and then give us a different price? Today we received toilets that we purchased. I confirmed that they could deliver inside because toilets are being installed today and it is -10 outside. Drive gets here and says he can not deliver inside. Call show room and Robyn says she didn't place the order and she doesn't know who I am! SERIOUSLY there were ordered from you! Would NEVER deal with this company again if they can't get their ducks in a row!

We were building a home and the staff and service was the worst I have ever experienced. They were absolutely no help. Wasted a ton of our time and made us feel like any question we had was more than inconvenient. They did not post any prices and we were trying to stay within a generous budget. Each time we asked about pricing they had no answer. They said they would have to look it up, but never did. Sorry for asking and we never will again. And we hope more people shop somewhere that the customers are treated like more than an inconvenience! Briggs was the only negative experience for us throughout the building process other than Consolidated Kitchen and Fireplace (CKF). Avoid!

We purchased our very first home and decided to come to Briggs to get a new tub, shower fixtures, vanity, and lighting. We came to Briggs bc they have a more unique selection than you can find at your local hardware store. Unfortunately if your not coming in to this store, by appointment to spend thousands then you will find yourself yourself being treated like your business is not welcome, like in the movie Pretty Woman. Store sales associates are not very friendly and you will be hard pressed to be greeted or told a simple thank you for your purchase. And I highly doubt that if your not doing a super expensive remodel with them you have a very good customer service experience and will leave feeling like your business was unwanted. Just my experience from purchasing from them, next time I will just shop online.

We ordered many appliances for our new home and was met with incredible service from our rep. However, we need a simple replacement part for a dripping faucet and it has been a 2 month process and I have yet to get a part ordered. They have ignored emails and voicemails. They sent me to talk to the manufacture company who in return told me to talk to Briggs. Briggs gave me a part number I needed while the manufacturer told me that was not a real item number. Needless to say it’s been ongoing frustration.

Beautiful showroom. I went in to see if they could help me with a replacement seat for a toilet. The person at the front desk seemed very stressed and annoyed that I was there. She said that there was no one else available, so she would have to help me. I had no problem waiting, but Okay??? I had done some online research the day before, and was pretty sure the exact seat was not available anymore, but there were several seats I saw online (including brands this store has) that claimed to work for our toilet and would be in the $150-200 range. I explained what I was looking for. She said that they didn’t sell that brand. I asked if any of their brands had seats in the same size as mine. She begrudgingly took me over to a toilet on the showroom floor. It was not the correct style or shape, I showed her a picture of our toilet (I also had the measurements and specs) and she said again “we don’t sell that brand” and just glared at me. No offer of maybe me making an appointment for a later date with someone knowledgeable, no offer to get my number and have someone call me, just glared at me. So I said thank you and left, feeling pretty confident that they in fact did have something that would work for me, but it wasn’t going to be found by this person. Overall a disappointing experience.

Working with the Carrie and the Briggs Team was an enjoyable and fun experience. They let us process our own desires and tastes while providing helpful recommendations that allowed us to make decisions. Carrie was professional, prompt and a joy to work with! Go see their team!

Beautiful store…. Very friendly and knowledgeable staff… Jess Bailey worked with us and was so wonderful, she knows her products and gets a feel for the client’s preferences… would recommend her, and this store to anyone building or remodeling!!!!

This company has been a supplier for plumbing fixtures for us of over 35 years. We have worked Carrie for 15 plus years and does an outstanding job. Very professional and capable. I understand minor things can go wrong but these issues are always resolved with communication and the right attitude.

Highly recommend this company.

Larry Jensen

Working with Jessica has been one of the most pleasurable experiences. We are remodeling 2 bathrooms. She is very respectful of our choices and so
Stones what appears to be numerous changing of the mind. She frequently reinforces that we must come away with what we truly like. She also respectfully provides ongoing suggestions and ideas. She works to keep within our budget. she follows up on a timely fashion either by email or text. She never hurries us and we have changed our minds multiple times. I appreciate her and kitchens and bats very much and would highly recommend them. Mary

We were so fortunate to work with Jessica B.
She went above and beyond to find the ceiling fans, kitchen faucets we needed.
Her product knowledge was incredible.
We also bought a bathtub and she held it for us for 4 weeks.. and she helped load in our suv.
She is now our “go to gal.”
Thank you

I was greeted by a nice employee at the front desk that helped me get in touch with the right person (Jessica) who went above and beyond. I needed a specific part to work with what I had. She made the phone calls and did the research AND verified with someone that it was in fact going to work. Could have easily helped someone else with how busy it was but was kind enough to help me find the part I needed. Will definitely be back and hope to work with Jessica again!

Briggs kitchens and Bath is a great resource for both construction and remodeling. Very helpful when you are making decisions on Kitchen and Bath design and products. Great follow up support. Jessica Bailey is the best We have ever worked with.

I am currently in the process of remodeling my bathroom, and Jessica B. assisted me through every step! She went above and beyond to make sure that I felt taken care of. In a process that I am not familiar with, she made the remodeling process easier. Jessica has great taste and is patient with you, even though we are not finished with the remodel, her assistance has made me want to remodel other areas of my home. Highly recommend Jessica for your remodeling needs!

We are remodeling our bathroom. We completely tore it out and we will be replacing everything... but not with anything at Briggs.
It says on the website walk ins are welcome. But walk in the door and you soon realize that is not really the case.
Your treated "ok" by the receptionist, but it is obvious you should have made an appointment.
She told us to look around and to let her know if we had any questions. When we had questions. It was very apparent that, it was a hassle. The gal that answered our questions was not friendly at all, did not ask us any questions and it was quite obvious we were interrupting her day. Oh well, guess when you wear shorts and don't dress to the nines with your money hanging around your neck, to buy bathroom fixtures you don't get good service. Sorry ladies, I was ready to buy it all, but we will purchase nothing from you because of your snotty stuck up service. Remember, don't judge a book by its cover, we were ready to pay cash today for all of our bathroom needs, but no worries, we'll take my money to Ferguson Home. They are much friendlier and more readily available.

We had the opportunity to work with Jessica at Briggs. She was absolutely amazing to work with! Went above and beyond to look for the plumbing and lighting fixtures that we wanted. She kept in touch with us throughout the selection process and made the experience very enjoyable.

Great place with many options. Workers are very knowledgable about all the products. Helps to make appointments just so you know you can get a consultant when you go in.