Appliance Repair reviews in Henderson, Nevada

I had an emergency when my fridge stopped working, but Universal Appliance came to the rescue! They were very fast and managed to get it fixed much sooner than I expected. The technician was friendly, reliable, and the total cost was very affordable. Great local service, would definitely recommend.

Friendly and professional took time to list to the problems I was having with my refrigerator I wish sears had better appointment 🙃 time wait all day for tech to come but the tech did his job he just work for Sears

After 43 days of my initial Warranty request to fix my Fridge's (Ice Maker), the Sears Rep finally completed the task. This included ordering parts (twice), missed appointments, cancelled appointments, rescheduling appointments, multiple text alert messages (daily), multiple emails messages (daily) and then no shows for appointment. I lost several days pay by being home waiting from (8:00 AM to 5:00 PM) on "no show" Reps. Anyway... thanks for the Ice.

H. Cooper, US ARMY Retired.
Govt Contractor, IT Sec.

Jim took care of the problem and explained possible courses of action for me going forward.

Very Professional and forth coming with information. Nice to work with and appreciate his service.

Jim was great. He explained everything so I understood.

Gracious, patient, understanding and easily understood. Had knowledge of the functioning and parts of the refrigerator and we value his evaluation.

The jury is still out on the success of the repair. The system has been running for 3hours with very little difference noted in cooling efficiency.

took 6 weeks to do the job including no show appointments 2 times, wrong parts ordered 3 times, parts not arriving before next scheduled appt 3 times, 8 appointments in total. Choice refused to replace oven after technician recommended replacement when parts did not work for repair. Both CHW and Sears are horrible companies to work with, and I will not be using either in the future.

Arrived a bit earlier then scheduled, listened to my description of the problem. Was diligent in his diagnosis and finally thorough in the explanation of what it would take to repair. More than met my expectations.

Williams, was a great tech.. All the our refrigerator needed was good cleaning in the coil equipment, so far it is working like a charm

Gus did an excellent job. He left everything tidy. I had no clean-up. He made sure he had all the required signatures.

Dontee Was great. He had my refrigerator up and running in no time. I would definitely recommend him.

We have 2 A/C units .one upstairs and one downstairs. The upstairs A/C is not cooling I keep the thermostat on 78 . I was assigned Sears technician through my home warranty company . I put in the claim on Saturday and the tech Alex did not show up till Wednesday. But he didn’t do anything . He said that your house is big so he lower the thermostat to 72 . He also wanted to pay him first before he can see what the issue .So I paid him $75 . Waste of time and money . My A/C is not working at all now . I have call my home warranty again . I will not recommend this company.

This service tech is the rudest person in the tech field I have ever experienced. Only is condescending to the customer and then is rude when leaves. If you see this mans picture, reject it immediaty and as for someone with people skills as well as tech skills. I doubt they are any better than his terrible example of a human being. Poor, poor and poor. If there was a zero I would have put that!!!!

Microwave broke in Jan. 6 weeks later told no parts available for it. Paid for new micro. even though under exte ded warranty. TODAY Repairman came by to install but he could not mount new on wall only repair old one!!!!

Cristian was thorough assessing my yearly Maintenance of my washing machine. He was professional and pleasant and offered suggestion of a cleansing tablet to maintain my washer once a month. Thank you.

Stanley was great! He got here earlier as expected. He said it was time for him to take his lunch but he wants to get going on it so asked if he could head over so of course we said yes. He got to work and found the problem right away. He didn’t have the part so he called for it to be brought to him but did the work he could while waiting. He got the part and fixed it and then cleaned up and was on his way. He did a great job.

Nice man and I have NO issues with him, but it would be helpful to give a 4 hour window for arrival so an entire day isn't wasted waiting.

How can I rate if you never repaired anything

Christian was very polite, and straightforward about what was going on with my gas range. Unfortunately the range is so old parts were not available. But I do have one, perhaps two of the burners now available to me. Ultimately I need a new range.