Appliance Repair reviews in Henderson, Nevada

The technician who diagnosed my ice maker problem quickly determined the cause of the problem & remedied the situation so that it is now functioning properly. One area of this transaction, however, could have been a LOT MORE CONVENIENT: I was given a "window" in which the technician would arrive for my repair of 8:00am to 5:00pm! such a wide range of 9 HOURS precludes anyone from being able to schedule other important activities away from the home & is therefore very inconvenient. The "Window" would be far more reasonable at three hours as most all other contractors prescribe. As it happened, the technician arrived at 9:00am so I was able to do other important activities, but they could not be scheduled in advance due to the full day of 9 hours I was given that I had to be at home & available!

Having snd Justin helped me so much it was unbelievable. They knew I had a timeliness and they made sure I made my timeliness. They went over and above and they were patient! Thank you again.

James communicated his status throughout the day to keep us informed on his expected arrival time He was very efficient in performing the installation of the new ice maker and took the time to explain the reasons for the failure and made sure that we observed the new unit in-operation before he left.

I would like to begin that the tech kept in constant contact with me to keep me updated about his est time. Which I appreciate greatly. He was warm friendly worked fast and took time to explain things to me.

William the technician came last week diagnosed the issue, parts were ordered before he left. He advised me the parts would be shipped to my house and would be back Wednesday. William was very professional, efficient and explained what he was doing. He ensured before he left that I made sure the dryer was working.

Gus,
Was great! On time, friendly, courteous and get the job done fast.

Very knowledgeable and kept us informed as he was changing out the old/broken parts.

Highly recommend Gus.
Professional and a pleasure to deal with.

James was very informational, prompt and educational. Thank you

Rikki did an amazing job and actually took the time to diagnose the issue, explain what happened, and give us options for repair. He was the second tech in 3 days and I wish he came out first. Great tach and service

Christian, is a very professional, knowledgeable and attention to detail oriented individual. Without him, I doubt my clothes washer would’ve been repaired. Me and my family are very grateful for his service. He takes his time to explain the problems and actually apologized for the delay, which is not even his fault.

As far as Cinch, this will be my last interaction with this company. They utilize the Sears Home Services domain, but I confirmed with Sears, that they “are not” Sears. They are Cinch. It has taken 3 months to repair my clothes washer. Think about that. Is that quality service? Absolutely not!

Rikki was very knowledgeable and gave me accurate info about the repair my washer needed. I appreciated his candor.

William was very helpful and pleasant when he came to look at my refrigerator. Very efficiant.
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James was communicative, friendly, on time and efficient.

Great guy. Honest and sincere. I don’t have much respect for big firms and the bigwigs whose objective is just to make money and grow bigger. I do care about the hard working field technicians who work hard in this terrible heat to keep customer’s homes cool. These hardworking people like Alex who came to fix my AC deserve all the respect and credit. Five stars to this hardworking man.

Worst service ever tech waits to the last minute after waiting all day that he does not service manufactured homes. Then does not tell us he is not coming.

My repair was quick and easy and the tech was fine, BUT I will never purchase any appliance from Sears again or use their service. I made my initial appointment on line and completed all of the information on the pre-appointment questionnaire, including my model number and serial number and a detailed description of the problem. The repairman arrived, confirmed the issue, and said he had to order a part. The visit was only about 5 minutes long. He told me I had to pay a deposit I received a phone call shortly thereafter to make a phone payment, which I did. The email receipt of the deposit and part order did not reflect my payment, so after great effort searching on the website I found an email address I could use to confirm that my deposit was applied to my account. The tech made an appointment for an agreed upon date to return and install the ordered part. I received an email confirming the date and the 4 hour window within the tech was to arrive. On the date in question, I waited all day. Repairman was a no show, no call.
After a long navigation through an automated phone system, I was able to speak to a customer service representative to make my complaint about my no-show tech. I was denied my request for a discount or compensation for having to re-schedule my appointment.

James was pleasant and found my problem with the washing machine very quickly. It turns out that one of my socks and my dogs name tag were stuck in the drain pipe causing my error message. Once he cleaned them out problem solved.

Service technician said he couldn’t go on the roof because of the weather- somewhat understandable. Went on to say I would have to call and reschedule an appointment with choice home warranty said they could not reschedule?? That to me was unbelievably disappointing and quite frankly unprofessional. I would never ever recommend Sears and absolutely would not consider them for any service. Terrible experience for me.

Well you can begin with not leaving a young handicapped lady with no air?? How about if we were to start there? Your technician wanted to go home it’s obvious I can send you the ring driveway video if you wish ??

Alex was very knowledgeable and honest. When I described the problem I was having with my air conditioner, he told me that there could be one or more part causing the problem (warm air from the vents). He showed me that the capacitor's wire coverings were burnt and told me that this MIGHT be the cause but couldn't guarantee that it would fix the problem. I truly appreciate people who show you what is wrong and tell you that there may be several parts you may need to replace before the problem is fixed. Alex is what every person in their position should practice - honesty and professionalism.

Jim was prompt in his service, and pleasant and helpful throughout his visit. He definitely rates a superior rating from us!

Mark and Jesselyn Steele

Great customer service, was able to come out the same day to diagnose the issue and order the part needed.

my technician, James was Great....Sears used to be known for great service...you've changed!!! you make it impossible to reach anyone who can really answer a question....other companies use off shore people....your service dept ...Stinks ...I will Never buy or use a Sears product or renew my service contract...Again!!! the Boss who thinks he's so innovative has NO CLUE...your market share will keep going down !!!!