HVAC reviews in Henderson, Nevada

Got a call early Saturday morning from my tenant that her air conditioner was out. I called Desert Comfort from a recommendation of a friend. Kim answered and provided excellent customer service, stating she would get a tech to call me ASAP. Rick called within minutes, just coming down from another roof. I gave him my tenant's information and he was on his way. Just one hour after talking to Kim, Rick called me to discuss the repairs and we were done. I've never received such quick and friendly service so early on a weekend. I highly recommend these guys!

If you read the reviews one thing is clear Rick understands he is in a business that people depend on and can easily be taken advantage of.

I had my AC unit go out, and with its age i figured it was time for a new system. So I reached out to Rick to come take a look. Sure he could quote me for a new system, but he asked what was wrong with it. I told him a competitor had come out and diagnosed it but thought it would cost close to $1000 just to see if it was that problem. You could tell Rick was offended for me. He said well let's fix this, then we can talk about a new system. I was ready to drop five figures on a new system rather Rick took a reasonable three figures...and got my house cooling. The fix took 15 minutes.
Now I can figure out what the right next steps are, on my timeline.

I recently purchased a home in Las Vegas.The A/C unit in was 20+ years old and I was afraid it would break down when I need it most. Rick came highly recommended. I called for an A/C check-up. Rick was very informative about the condition of my total unit. I decided to purchase a new system. When his installers arrived they were very courteous. They put floor protection down and got to work. They arrived at 8:15 am and completed the work by 1:30 pm including clean-up. Rick explained the system mechanics as the work was progressing. He is professional and personable. I highly recommend he and his crew.

My AC unit broke, and a company said I needed a new one for $16,000. Rick and his team came in and saved the day. They were able to fix the unit for $345. I highly recommended Rick, and his team of technicians! Desert Comfort AC are extremely honest and highly skilled. Make sure to call Rick before you go with any other AC Company. You need to make sure you get an honest diagnostic of your Ac unit, and Rick is very honest and trustworthy!

Definitely 5 star service! Thank you Wanda for your professionalism, courtesy and caring. A shout out to Isaac for his extra efforts in resolving the problem. William and Ginny

A-1 quality has been to my 4 times this summer. Which right now it is 108 out. First time they found a leak. They fixed it but 3 weeks later same issue. Came back out. New air compressor needed. 4 week after that same issue. Found another leak. Now 2 weeks later same issue. And now they are refusing to come back. Which means they do not guarantee service. Which means a new tech. And More money.

Bill arrived on time. Very professional, took time to explain everything. An honest technician, which is very hard to find in this town. Will definitely call A1 for any future needs.

A-1 is the first contractor in years to make sure the freon leak in my AC/Heater was fixed rather than just putting a bandaid on the problem. They were professional, timely, kind, and even liked my dogs!

My experience was very positive. Steven, Wanda, and Josh all worked hard to resolve my issues. They care about their customers, are very professional, and know what they are doing.

Eric was amazing! He was quick but yet professional and explained everything that he needed to do! He made me a believer in a company doing the right thing!

Bill and Chase were extremely professional and had the best customer service I have had in Reno. If you need HVAC service they are the best in the business. I highly recommend them.

I’ve been using A-1 Quality care because of their professionalism, punctuality, quality and great service. Billy , Chase and Wanda by far the best in the company! Thank you once agin for your prompt service!

Competent and professional. The technician that came out to my home to fix our air conditioner was personable and took the time to explain both how the different parts work together and how to proactively keep the unit clean , etc. Great experience.

They thought they fixed the furnace problem however, the furnace stopped working two hours after they left. Returned the next day. Found another problem with the furnace and they thought they fixed it but, furnace stopped working the next morning. Needed to call another company. The tech was nice but inexperienced.

Came to fix the A/C in the summer. Worked for a week, then it went down. Waited a week for the second for the second attempt. They sent out the main guy this time. He got go it working. Turned on the heater in the winter and now that is blowing cold air. It worked before A-1 repaired the A/C. They don't guarantee their work past 60 days.

Professional and informative. He told me about why you don't want the AC too low or it could ruin the machine. Very good to know! I loved that he didn't keep that a secret so it would break for him. This company has definitely earned my trust.

A-1 Quality Care tech and office personnel were professional, excellent product knowledge. Timely with appointments, honest with their assessments and caring with a capital C!!! I would highly recommend them, and use their company for inspections and repairs etc.

Got a email from my home warranty about upgrading my 20 yr old HVAC. This company was chosen as the local vendor. Called to get appointment, was recommended a Maytag HVAC replacement. They arrived at appointment on time, and did the inspection.
Did a google search, maytag is a 2.9 star rated system, so that is out. It is not dependable. Did a google search, and this. Company is not BBB member from what I saw.
Waited, never heard anything. Called the company, receptionist says everybody went to Reno, and didnt put any info in computer before theylel, an d wil put it in Monday. Called home warranty, they said same thing.
Not happy with any of this, so when the time comes to upgrade I will be looking at another company.
Its now 19 November, have never heard anything from this company or my home warranty. Guess it really doesnt matter, this company will NOT do my ugrade regardless of how much it could save me money wise

I have had lots of contacts with air conditioning companies in Las Vegas. I'm a 17 year licensed home inspector in Nevada . Had a failure on two systems. Called AHS my warrenty company and A-1 was assigned.

To my great joy these guys, and gals have been outstanding!
Billy, the excellent Tech came early, solved one problem and ordered new compressor for the other.

I recommend this business!!

Chance and Bill did a great job finding the issue for my downstairs unit and spent the time explaining everything they were doing for the repair. After the repair, Chance tested the system and showed me how he knew the problem was resolved! Thanks for the resolution of a problem that has plagued my system for years (literally!).

My rep was Chance. He was very professional during the entire time he was here. He checked the outside AC unit and then the furnace. Diagnosed that the main board wasn't sending to the outside condenser. Replaced it and checked both the furnace and ac were running and blowing cold and hot. Everything went back together with no issues and recommended that certain things down the road will need to be checked. All in all, I'm very satisfied. Thank you.