HVAC reviews in Henderson, Nevada

I won the jackpot with A-1 . . . with a home warranty, it's the luck of the draw who I receive. I am soo grateful I received A-1. Eric was prompt and early in the window of availability. He quickly found the problem, but because my unit is so old, he couldn't guarantee the part could be found and fixed until Monday (this was Friday). But he got on it right away and was able to complete it by that afternoon! If I have to choose a company on my own, A-1 is definitely #1 for me!

Be warned. No free estimates with this company. They charge $125 just to come out and look around. I needed a simple job done that the technician said would only take an hour and after talking with his boss the company wanted to charge me $550 total for it. This is one of those companies that thinks you'll submit to their super high prices once they get out there.

On a side note: The technician was very nice and explained my options to me. That's the only reason I gave them 2 stars.

A-1 Quality Care quickly and professionally repaired my furnace problem. Lance took the time to check the entire heating system while he was here to prevent future problems. Best service I've had in 30 years. Would definitely recommended for any heating or cooling service or installation. Same day service was a bonus!

04-17-18 [Professionalism] Technician was very professional with great attention to detail. Took time to explain everything that was going on. Very happy.

I just wanted to leave an amazing review for Wonda! She was such a massive help with making sure we got our AC fixed in a timely manner. AHS warranty kind of screwed up our work order and cancelled it but then reopened it for us and Wonda went above an beyond to help us stay on the schedule to make sure we got a tech out. The technician Chance that came out was also Amazing. He was very professional and detailed in explaining everything to us. He got the job done and helped us finally cool our home after 24 hrs of dying in this Vegas heat! I appreciate great customer service and truly just wanted to recognize both these employees for all their efforts! We will definitely be return customers and will tell our friends and family about this company! Good honest company's are hard to find now a days! Thank you both and stay smiling :)

In a world where quality work an quality people don't usually exist together into my life walks A 1 Quality Care LLC.Actually met them though a referral from my home warranty company.
They showed on time after calling to tell me they were on the way. They were professional, knowledgeable, personable, and above all honest.
Unlike the first company that came to my home they didn't try to sell me all kinds of unnecessary parts and serviced.
They assured me that the work that was necessary was completed and done right.
They are not just a company providing a repair service...they are a company with real compassion and integrity from Bill the owner ( who took time to talk with me) the girls in the office and all the technicians.
Wouldn't use anyone else.
Cindy Andriola

Air went out on a Sunday & assigned by my warranty company same-day. Talked to Crystal at A-1 on Monday & scheduled for an 8A Tuesday with the promise of an earlier appt if one came up, AND... Wanda got me squeezed in on Monday instead at 10A & Jason had me fixed & cool by 11A.

I think most people are hesitant when it comes to maintenance issues, especially where cost is concern, even with warranties, & most of us don't know much about appliances.  But each of these individuals at A-1 were kind & empathetic to my dilemma, because it was hot & I got very little sleep the night before, but they were also fast, efficient & made the whole process seem really easy ... they gave me peace of mind & that's the most valuable service of all.

Thank you for making my Monday the best day of the week!

Great from start to finish. Technicians arrived right on time and were very knowledgeable and friendly. Kept us informed and completed job when they said they would. Working with Wanda at the main office was absolutely fantastic! She made me feel like I was her #1 customer, even though I know she was very busy. Never hurried me, answered all my questions, and kept me informed every step of the job. I will miss talking with her! Overall, an A+ for all they did to get the house cooled down as quickly as they could.

I was referred to this company by my home warranty. They were able to schedule me an appt within 24 hours! Chance was our tech and he was extremely professional, on time and courteous. He found the issue in a timely manner and repaired it very quickly. He was very thorough in explaining the issue which I appreciated. Our AC is now back up and running. Very happy with the service we received.

The Dispatcher was friendly and got a tech to us quickly. The tech, Christopher, was the most thorough tech we’ve experienced since moving to Northern Nevada.

I will never let another company into my house for AC problems, they are great! I had a problem with my AC freezing up and I had two other technicians from another company come out and told me I needed a new system. Bill and Jeremy showed up and got after it, like a detective Bill figured out what my problem was and his years of experience came through for me. My system is fine now and I’m as happy as can be!

A big thanks to A1. I had the unfortunate experience of having two units go out on the same day for different reasons. The team was able to work with us and resolve issues in an expeditious manner. However, the real reason for the review is the excellent service that Wanda and Bill consistently provide whenever there is an issue - a really great group. And our service technician this go around, Sydney, handled himself very well.

It would be too easy for me to disparage the people running this company for their discourteous and unprofessional service. Instead, let's focus on what was accomplished: they replaced an older model AC unit and some faulty duct work. The fact that it took nearly 22 hours over the course of 5 days (because "someone" didn't have all the parts needed for the install), involved leaving my hallway area a complete mess (paint chips & scratches and dirty fingerprints everywhere) and required us to purchase a portable AC (to get us through a hot weekend) should inform you what type of "service" you will get with this company. Not only does their "scheduling" consistently pester (one phone call with a message wasn't enough; she continued badgering with multiple calls & texts - it only ended when I blocked the numbers), the "Tech" provided no info or answers when asked why the project was taking so long and how much longer it would take on the follow-up visit. We felt sorry for Jeremy & Sidney, who got stuck working for this company. Our recommendation would be to steer clear of this so-called "service" business. Perhaps the owners should consider retirement; most of their favorable reviews are from years past.

I cannot say enough great things about Sunrise Service! They came to our home to replace the heat exchangers on our furnace today in the summer heat — they did the entire repair at absolutely no cost to us because they discovered parts of the system had been installed incorrectly back in 2020 when the house was built, and they took full responsibility for it.

It’s rare these days to find a company that stands by their work and values their customers like this. The technicians Nathan and Ritchie were professional, knowledgeable, and explained everything clearly. The entire process was smooth, respectful of our time and home, and done with a level of honesty that you just don’t see very often.

Sunrise Service turned what could’ve been a frustrating situation into a reminder of what true customer service looks like. We are beyond grateful — and now loyal customers for life! If you want a company that does right by its customers, Sunrise is it! Thank you to your team of technicians and for helping us through the process and repairs!

Ryan Ejares did our regular maintenance for the heating system today. He was very thorough. He was also very concerned to be tidy and respectful. He sat with us to explain everything. He took detailed photographs so that we could understand the operation and maintenance needs.

Ryan with Sunrise Service was on time, prepared, knowledgeable, and friendly. He quickly diagnosed our issue, completed the repair, and tested the unit to make sure it functioned properly before leaving. He offered helpful maintenance tips as well. Will use Sunrise again and will ask for Ryan.

Mike Lawrence from Sunrise Service is an amazing technician. He is friendly and professional. He takes the time to explain things to you and is very knowledgeable. We go out of our way to have him come to our home, when we need service on our air conditioning/furnace systems.

Sunrise saved me!!! Matt and Cody are so amazing, kind and knowledgeable. If there were 10 stars that would be done. ✨✨✨✨✨✨✨✨✨✨

Ryan was very professional, he explained what he did on our units and why. He inspected our attic and explained the reason to replace the vent tubes. We have a bi yearly service with Sunrise. We are very happy with the service we receive.

Tech wasn’t sure how many units we have, where they were. He said he was not briefed on my complaint with the back of the house all having different temperatures but all being set to the same temperature. Not was done regarding that. Price was $800++ for 6 filters?? But I was sure sold on the yearly Maintenance and I’m not too sure what that even covers. All around, I guess my filters are replaced, not sure how often I need them to be replaced. And still have temp issues inside the house. Was trying to be sold hot water heater services but was told he was not sure what that even covered. End of the day, I’ll pay this bill, but I will be going with another company that’s not pushing me to keep buying things and my issues not being addressed.

Marco was today’s technician who serviced our HVAC system (semiannual) and checked out our Aprilaire Air Purifier unit. He did an excellent job and kept us informed during the process - PLUS provided us with information concerning future maintenance requirements.

Ryan Ejares, at Sunrise HVAC & Plumbing, was a thorough, detailed and very affable person to be our tech. Especially, regarding the maintenance and the repairs realistically needed for our HVAC system. Well worth a request for and needs you have. ~ Carlos Williams