Home Services reviews in Las Vegas, Nevada

Absolutely the worst pool company in Las Vegas. They have caused property damage three times at my residence by cleaning out pool filter debris into inappropriate areas: a sprinkler valve box, onto artificial turf (staining it), and most recently into rocks that frame the property, which will likely result in the death of several plants, after they were asked to never clean the filters in the backyard again. There was no response when I called to report about the third and final incident. There has been no offer of credit or cleanup, just a toxic biohazard their staff created. There has been no followup to acknowledge that they have been fired. And this only scratches the surface of the service lapses and issues we've experienced. Their name should be changed to Perfect Pool Disaster.

The reliability is not alway good. I sent a request to have pool solar turned off for the winter did not receive a response. Some scheduled days were changed some were no show. However, they manage to get paid every month. One time the water was turning green. I have been waiting for them to get their act together.

Don't be fooled by it's name "Perfect Service" It was the worst service that we ever experienced. The first visit was performed by a guy who was rushing to go somewhere else and was very rough opening and closing our pool filters housing. The filter s were brand new, so he didn't have to clean.
The second visit appointment wasn't confirmed. I called the day before to confirm, but a lady said the technician was sick and hopefully he would come the next day. I gave her a couple blocks of time that I would be home, but no one confirmed. No one showed up on the day of the scheduled service either. I called again a couple days after, a lady said the technician came and called me. I gave her my phone screen shots that showed no missed call or any voice mail from their technician. I told her that I wanted to cancel the service, and told her that they should charge me for just one visit made, and gave me back partial credit back for the whole month service that they already collected. She said she would talk to the owner, but doubted that any partial credit would be made. That was a terrible service and a rip-off !

So I recently signed up with Perfect Pool Service and the price seemed reasonable for them to come out once a week and clean my pool. The first time went well. The guy was friendly and did a good job cleaning my pool. He left debris from my skimmers on my cool deck which was not that big of a deal. The second time he showed up, he did the same thing with leaving debris on my cool deck next to the skimmer. When he left my property, he didn't close my side gate and I have dogs. Luckily none of them ran away. The following week he said that he serviced my pool and I know for a fact he did not. I called the company and asked why my pool wasn't serviced. The lady that answered the phone kept trying to argue with me saying that she was certain that her tech was at my house. I let her know that my skimmers were dirty and my surveillance cameras did not record him coming to my house. Today, the tech called me and said that he just finished servicing my pool and he adjusted my cleaning timer. When I looked on my camera system to see if he was there, he wasn't. I called him and he said that he was standing in my driveway and then sent a picture of another house that wasn't mine. I had to explain to him he was on the wrong street and that wasn't my house. He did finally figure out where my house was and cleaned my pool for the last time. By the way, he left all the stuff he cleaned out of my skimmer on my cool deck again and left used pool test strips on my back patio for my dogs to eat. THIS COMPANY DOES NOT PAY ATTENTION TO DETAIL!

We had 3 different pool companies servicing our pool in the past, and we weren’t happy with any of them. But for the past 3 years, Perfect Pools has been servicing our pool weekly, and our pool has never looks so great. We finally found the right people to service our pool. Josh is our tech, who is passionate in his work and friendly and always on time. Every time we see Josh, he always puts a smile on our face. . I recommend this company highly.

I used perfect pool service and they said that they could do a weekly cleaning for cheap. I should have known this would be too good to be true when they started telling me that my filter system needed to be replaced. Over 1000 dollars later and THEY PROMISED they would clean my pool. Never happened! Freddy is the manager and honestly shouldn't even own a business. He doesn't prioritize customers that he makes promises with. People come out and leave without warning. Case in point, Freddy said that they would come out tomorrow. Tomorrow happens and the guy who was supposed to come out gives a call to me. I see an unknown number so I don't answer. He doesn't even bother to leave a message instead just drives off early in the morning while my family and I are asleep! Frankly the pool industry is just a bunch of auto technicians that couldn't be shady anymore so they moved to the pool business. Seriously, save yourself a hassle and a bunch of money DO NOT USE THESE GUYS. THEY MAKE ME WISH I NEVER OWNED A POOL. The weekly pool cleaning sounds nice but all they do is try to sell you something you don't need and make excuses as to why they can't clean the pool if you don't do it.

We have been with them for over 2 years now. They do a great job and have been overall awesome. They have been great for cleaning our pool. Super fast to respond when we have questions about something going on with our pool.
We started using Perfect Pool once we bought our house to make sure the pool was ready to go when we moved in. Coming from out of state they communicated what was going with our pool and what needed to be done with it so we could use it when we arrived.
Our only issue is that when they get back up with cleanings due to a holiday or a big storm they sometimes don’t let us know they are running behind. Other times they do early and it’s nice to know so we don’t have to unlock our gate that day. Besides that when they get busy they are great.

We had a good experience with Perfect, Jose was right on time and put in the new dual speed pump and fixed all the problems. Great service and they offer quality products. We are thinking of going with a new heater for our pool and spa soon from them.

Perfect Pools delivers an unbelievable pool cleaning service. Their employees are respectful, & do a FANTASTIC job! QUIET, but they do a great job!!
I LOVE this pool service! Had a few bad experiences with former cleaners, But These Guys are GREAT!! PLEASE, take my advise, PERFECT Pool Service is FANTASTIC!!

I contacted Perfect pool service because they sent out mailers advertising pool service for $35 per visit. I was not ready to start service because my pool was empty but was assured the price would be the same all summer. A few weeks later I called to start a biweekly service and was told that the manager had just created a new flier changing the price to $89. I agreed and was emailed the invoice with incomplete information. When I asked the clerk to add specific information regarding the number of cleanings, I would get for the $89 charge she was rude and flippant but eventually added a portion of what I had requested.
This was supposed to be complete service including filters, baskets and chemicals. On the first visit June 22, the Tech asked to open my pump and discovered the filters were clean, he took pictures, sent them to the office and resealed the pump. Then he told me it would have been a $75 charge if it needed cleaning and that cleaning the filters was at the company's discretion. I was under the impression that it was a part of the regular service not a separate charge. The Tech took pictures of everything he did to the pool that day and sent them directly to the office.
The next cleaning should have been scheduled for July 6 (biweekly) instead he came on July 2 and entered my locked back yard without my consent and cleaned the pool but not thoroughly. I phoned the company to let them know this was unacceptable (he had to jump the wall in order to gain access) the clerk behaved as if she did not know he had been on my property without my consent (pictures?). I immediately cancelled the service.

Worst Pool Cleaning Experience, do not use.

I have used Perfect Pool for the past several years and recently had many issues.

#1: I had replaced my pool gate last year and somehow a post snapped off at the ground level and it just happened to be near where the skimmer basket is at that they access weekly. While I have no way to prove that it was Perfect Pool who broke the fence, it's strange that it broke in that exact spot that they need to access.

#2: My neighbor called me on 6/15/24 and said that my pool guy was throwing leaves over the wall and into the street. After speaking with Freddie (Perfect Pool Owner) he said 'no we don't do that!' Giving him the benefit of the doubt I left the issue alone.

#3: I happened to be home on 8/30/24 when Perfect Pools came to clean my pool. I watched as he skimmed the pool and then emptied his basket over the wall at least 3 times before I walked outside and called him out on it. In his words, he said that he does it all the time.

I fired him on the spot and reached out to Freddie but have received no response as of this post.

WOW!!! My mind is blown. Take a look at my before and after photos. Our pool water turned green due to the high pollen count and excessive winds that we have been experiencing. Chemicals were added and in 15 minutes the water changed back to blue. Thank you Perfect Pool Service for a job well done. I am still sitting here looking at my pool and I am stunned and so grateful.

WOW!
chris just cleaned my sofas.
Not only are my sofas cleaner than with other companies, but he was bright, friendly, and has a great attitude.
Will only use them!

Made an appointment for 10am the next day. They said keep in mind its a two hour window and they would contact me when a tech was on his way. At 1230pm i contacted their office and they told me my appointment was from 11am till 1pm which didnt correspond with the confirmation text they sent me. Now it is almost 2 pm and I havent heard from them. Wasted half the day waiting for them.

When I tell you guys that my kids messed up my carpet and this amazing team came and did some magic on my floors. I was speechless thank you to the whole staff the experience from scheduling down to the punctuality and amazing service you can not go wrong hiring them. Def recommend 🙏🏼

Wow!!!! The four amazing women that performed the carpet cleaning of our home after we sold it did an incredible job! They were friendly, meticulous, and super responsive. Thanks 👍

Thanks for the referral Monica, this was a definite go to! It was my first time having them clean my carpet and let me just say, Abraham was the best . Thank you Genesis carpet cleaning team, you will hear from me in the future.

Genesis Carpet & Upolstery Cleaning arrived today in time, and was very polite/hard-working. We are estatic about our results and would def recommend to friends and family!

My carpet looks better than what it was, but some stains didn’t come out. I thought the technician would vacuum the carpet first then start shampooing. But no. When I was speaking to the receptionist she told me it will be $69, but when the technician came he said to shampoo it will be $150, Apparently the $69 is only for picking up dust which was not explained to me over the phone. I came out the pocket more than intended.

Worst experience ever. This company scams people to think they are Zerorez. They pretent they are them when they answer the phone. I made an appointment after being quoted very reasonable prices, scheduled my first appointment on 7/10 and was later called and asked to reschedule to a later time frame. After that I was called again to reschedule to the next day. They came on 7/11 and the pricing was totally different then what was offered on the phone. I paid $200 for a landing, hallway and ONE bedroom. Rochelle then texted me later asking how much I paid. Shouldn't they already know that? After waiting 4 days for the carpet to dry, it felt super sticky. I called the 0residue asking if this is normal and they asked me to send a picture of my invoice and they would look into it. After waiting a day for a response, they called me to schedule the cleaner to come back. I was happy and rescheduled for them to come on 7/17. Conveniently, the day they were supposed to come back, their machine wasn't working. So again, I rescheduled for them to come 7/18. They were supposed to come 12-2 and called at 12:30 to reschedule to 4-6. At this point, I just want the carpet to no longer be sticky!! They called me at 4:30 supposedly to tell me the cleaner was on the way and I missed it. I called back at 4:35 and after being on hold for 10 minutes was told that they sent the cleaner somewhere else because I didn't answer. Though Rochelle the "supervisor" knew I was at home waiting ALL day for them to come. She claims to have called 3 times, but I only had one missed call. Claimed to have called me 15 min ago, but 10 of those minutes I was on hold. After being very rude, and unapologetic, she refused to give me a refund because "there is nothing to return". I would like to return the sticky carpet, and the time wasted rescheduling appointments. I was balmed by her for the terrible service, and told it was my fault for not answering the phone. I was told all they could do was reschedule. I finally agreed for them to come Monday, but shockingly did not receive the text reminder I have for all of the other rescheduled appointments. Do not use this company that goes by multiple names unless you want sticky carpets and a headache.

I called to schedule an appointment and set the appointment for between 8-10 am and wrote the time down on my calendar. On the day of my appointment, I waited and waited to get a call saying they were on the way to clean the upholstery in my car. About 20 minutes after 10am, I called them back to verify the appointment I had written down, and was told I had the wrong time. The person I talked to said they scheduled me for between 12-2pm, even though I made sure the time I had written down was correct the first time I called. Waited some more. 2pm came around and still did not receive a call saying someone was on their way. Never received a call to reschedule or to cancel.