HVAC reviews in Las Vegas, Nevada

Benham was awesome. Very caring and informative. I definitely recommend this company because of him. He went above and beyond. I also talked to his supervisor who was also very courteous and informative. My unit has to be replaced due to it being so old. So I am hoping the great service continues until the job is completed. They had to order me a unit and of course the home warranty that I have been paying for 18 years is of no help.

I love the honesty of this. I’m 83 years old. I had another company come out for a maintenance. System is loud. That tech said I wouldn’t make through the summer. I called Ultra Heating and Cooling. Pilot came out. Put in two screws system sound brand new. Just loose metal rattling. Give these guys a call.

If I could give zero stars I would. Very Unprofessional kept complaining why they send me to this neighborhood to do work guess he was annoyed going on the roof , unprofessional and kept saying u need a new system cause it’s old wouldn’t even look further for the problem cause of his laziness . Beware of this company !!! Update so another company called A&R help and fixed my issues on my Ac unit and took pride in his work than this lame lazy people you should call yourself ultra lazy heating n cooling. Cause Yall don’t take pride in your work!!!

Receptionist is not personable, and quite rude. Tech that came out was very personable, professional and did a great job. With that being said, they aren't willing to come back after the work if there is a problem without charging$$$$. I will not use this company again, nor will I ever recommend them.

I was lucky enough to get Pylet Partida doing my regular pre summer inspection, and he was the most honest no nonsense HVAC person I have ever dealt with. He explained everything in detail and was very honest, not like others I have dealt with. I am an electrician and I had checked all the capacitors and other electrical components before he did his checklist, and he didn't try to up sell me on replacing capacitors or relays/contactors, like the past guys tried to do. I would highly recommend them.

This company came out to fix my in-laws AC.. I can’t help but believe they took one look at them and knew they can up-charge them do to their age.. this company completely took advantage of poor senior citizens living on Social Security on the price of the Freon! Their prices are completely absurd! If American Home Shield send this company to you, turned them away and asked for them to send a different company!

I have had to use Ultra twice for my air conditioner / furnace. Both times Juan was the technician. He is smart, thorough and explains everything to make sure that you know exactly what the issue was and what he did to fix it. He is such an asset to the company and also their Customer Service and reception people are great!!!
I am adding to this review as today I had Ultra install a new AC / furnace unit these guys are still the best. Today my technicians were Joseph and Luis and they were phenomenal. They work very well as a team between having a crane here and technicians everything was seamless. I stood out and watched how they work together and how efficient they were. Once again, I recommend Ultra Heating and Cooling. If you have any questions just call Veronica. She is a wealth of knowledge and will keep her word, do what she says she's going to do and always follows up.

I was assigned Ultra by my home warranty company and they were great! They kept me informed of arrival which is very important to me because of work. My technicians, Pylet and Luis G. were very professional and solved my problem quickly.

I had an amazing experience with Ultra Heating and Cooling, and I can’t recommend them enough! From start to finish, their professionalism, efficiency, and customer service were top-notch.

A special shoutout to Kris, who went above and beyond to ensure everything was done perfectly. He was punctual, knowledgeable, and took the time to explain everything clearly. Not only did he fix the issue quickly, but he also made sure everything was running smoothly before leaving. His friendly and professional attitude made the whole experience stress-free.

If you're looking for a reliable heating and cooling company with skilled technicians like Kris, Ultra Heating and Cooling is the way to go! Five stars all the way!

I had someone from another a/c company from my home warranty come out to check my units for a tune up. The guy from that company kept giving me a hard time and trying to sell me on other services. He basically told me my upstairs unit had no power and my downstairs needed capacitor replacement. For my follow up service, my warranty sent out Ultra Heating instead and Ben checked out both units to find that my upstairs unit did in fact have power and checked my thermostats and both units, which the other guy failed to do. He replaced the capacitors on both units and provided excellent service, not once attempting to sell me on anything extra. Efficient and informative service. Thanks again 😊

I had ultra coming over and diagnose my AC unit because it wasn't cooling. The tech came over and looked at my AC units he said nothing was wrong with it and he left. I waited a little bit but the house was still at 85 3 hours after he left. Called the company and argued with to send somebody else because he didn't diagnose it right it was still blowing 85. So the company sent the same tech back out a second time and he said that there was still nothing wrong with it and tried up selling me on a 7,000 dollar dampener system that I didn't need. I lived in the house for 10 year and it cooled fine it just needed to be fixed. I told him that he wrong and to leave and I got a Second opinion from a company that I trust and they came over same day and diagnose the AC and they said it was the compressor. I would not recommend this company to anyone. Stay far away.

The service was awesome!! My AC was out today and they were able to get me in the same day while other companies told me it would be a 3+ day wait if I was lucky. Pylet & Luis were my technicians and they were just the best. They were so polite and communicative throughout the whole process which was extremely calming. They were super careful around my pets as to not spook them and the service was super fast.

Avoid this company at all costs.
We were assigned them through our home warranty service. The technician misdiagnosed the problem, charged us over $1,500, and the AC stopped cooling again within a week. When the warranty company sent them back, they claimed it was a completely different issue and quoted nearly $10,000 for additional repairs.

We ultimately replaced the unit with a different company for far less. It’s clear this company isn’t focused on fixing your problem — only on taking your money.

We had an excellent experience with Ultra Heating and Cooling. From start to finish, their team was professional, knowledgeable, and efficient. They recently replaced our air conditioning unit, and the whole process went smoothly.

The crew arrived on time, explained everything clearly, and treated our home with care and respect. They worked quickly without cutting corners and made sure everything was up and running perfectly before they left.

We noticed an immediate difference in our home's comfort level, and we’re so happy with the quality of the installation. It’s clear they take pride in their work, and we truly appreciate their attention to detail and customer service.

Highly recommend Ultra Heating and Cooling to anyone needing HVAC work – they did an awesome job!

Have been out to my home twice for AC repair after my AC stopped working. First time, the fix lasted less than two days. Second time has lasted less than two months with the same failure. Even expressed concern after hearing a persistent noise after the second repair only to be told that its fine. Home warranty is now dispatching someone else to repair my AC. Extremely disappointed in Ultra as well as my home warranty company.

I got assigned Ultra Heating/Cooling via an American Home Shield Service call, it costs me $100 to make the request. My condenser leaks refrigerant somewhere, probably from a failed compressor or what not, you can see it from the photo. Their technician showed up, he said, I got to pay $1600 upfront, freeon fee, so that he can make a diagnosis. That doesn't sound right, he wants to recharge the machine while not making any effort to find where's the leak, and stop the leak first before recharging. Uhh... wouldn't that keep on leaking after the recharge if the source of the leak is not fixed. THIS IS A TOTAL SCAM, even a normal person can tell that it's bogus. Contractor board should revoke their license. Unfortunately, many of American Home Shield contractor are like this.

Ultra Heating and Cooling was dispatched via AHS to come and address an issue I was having with my furnace. After 2 visits it was determined that a further diagnostic needed to be made. Luis and Pylet came out immediately and they were able to finally get to the root of the problem. They were honest, professional and very personable.

Ultra wasting ppls time. just had a tech out today at 9am for a 10a-2p . i started gettin calls at 730am from a random number (which was the ultra tech). then again at 915a. i saw the ultra van on my driveway camera. i called that random number and heard it ringing from the ultra van, ignoring my calls. then the tech takes off. I called ultra , they had him call me back. he left because he said there r no walk ways on my roof and no access to my home to reach me. theres a doorbell at the side of my garage door that he could have rung, i originally told the dispatcher there is not gate code, and that access to homes is thru garage door. i asked tech to come back. i called the HoA president to meet outside. there are roof walkways but they r not considered walkways fr Ultra. leaving us confused, HOA pres has never had issues with the roof walkways.
Why wasnt the access to me/ property info not relayed to the tech, why did he ignore my calls and leave all before 10a my scheduled time and why didnt Ultra map my home before arriving to catch the non walkways on the roof??? imagine if this was in the middle of hot summer of 100 degree weather.so unprofessional.

10.09.25 Referred by our Home Warranty AHS. Quick to respond and schedule an appointment. It started off great! Tech Jason called before he arrived and was very nice and on time. He checked our a/c unit outside and then came in to check our unit in the attic. He said he couldn’t find exactly where the leak was coming from and needed to send another tech to find the exact location of the leak. Before he left he confirmed that another tech would be sent out to find the exact location of the leak before a work order would be processed. He left and not shortly after I received a notification that my fee was processed and a work order with non coverage amount was sent to me to agree upon before they could come out and fix the leak. I called the office and spoke to Veronica and asked if another tech was going to come out and she said no and that the non coverage amount needed to be approved before they would come out to fix the leak. I explained to her that Jason said another tech would be sent out to find the exact location of the leak before a diagnosis was given but she said that another tech would not be sent out and a diagnosis was already processed for the work order. How can you give a diagnosis and process a work order and cost of non coverage when the Tech told me he couldn’t find the exact location of the leak? How can you trust a company who sends someone out and cannot pin point the exact location of a leak or diagnosis or trouble shooting and says he will send someone else who can and that does not happen but you receive a work order with non coverage costs of almost $4000 NOT VERY TRUSTWORTHY!!! I DO NOT RECOMMEND THIS COMPANY WHO COULD NOT GIVE ME A DIAGNOSIS BUT CAN SEND ME A WORK ORDER ALMOST $4000!!!

My home warranty, AHS, sent this company out to look at my AC unit as it was not blowing hot air. Within 5 minutes of me submitting the request, a representatives from Ultra call to arrange a time for the technician to stop by. They were available same day and was at my house within two hours. Joe’l, the tech, quickly fix our problem, getting the heat to work in my downstairs unit. I was very happy with the service received today.

my partner wrote a review previously, and i wanted to share a picture of the pleasing mirage hvac solutions service van stationed outside our house. being new homeowners in las vegas and facing the task of swapping out an a/c unit for the first time can be intimidating! but, mirage hvac solutions successfully eased those fears and made us feel like we were part of their family. our house is our safe haven, and we value the way you treated it as if it was your own. you're always welcome back - not to change any more units, of course. we're thankful for the warm cookies you brought! cheers, robert and calvin!