HVAC reviews in Las Vegas, Nevada

I just want to say how professional, honest, clean, courteous and well trained these techs are for Air One. Marciano & Jose were awesome & they even put on foot covers over their shoes when they entered my house.

Lots of suspect companies in Las Vegas but Air One is awesome & have made me a customer for life. They're an easy 5 Star Rated Company.

This company is a farce I was referred to them by my home Warrenty company seems they have good reviews on Yelp. I can say they are useless they haven’t answered the phone in a week of calling by both the insurance company and me.
Just know if you advertise a phone number any idiot there should answer the phone if you have appointments pending

I was on the phone with AHS warranty to schedule service. While speaking to them about another service, Air One called immediately to make an appointment to fix our air conditioning unit! I was shocked an even had to hang up and answer their call! I really appreciate the friendly, professional and quick response.

DONT USE THIS COMPANY!!!!! This company I would never recommend to my worst enemy after the experience I have had over the last two weeks with them. This company is a "pass the buck" kind of company and always wants to put blame on other people instead of helping a customer with the issues at hand. They were called to service my AC unit that was not working and they came out only to never call me back after they were here. The only reason I ever heard back from them was because I called them and tried to talk to them about the issue with my AC unit. They put all the blame on the Insurance company and accepted no responsibility for the lack of communication etc. They even then put in my file that I wanted an upgraded unit instead of my unit fixed which was a complete lie, and all this did was put a stop to my service request until I called in. Had I not called my insurance company today I would still be waiting... It had been 2 weeks since my initial claim was put in and still we do not have AC in the upstairs of our house in the 100+ degree heat here in Las Vegas. So today I called again only to have a "customer service agent" names Star that works for them try to hang up on my multiple times and was very rude. Then I finally got a call from my insurance company to tell me that Air One Heating and Air Conditioning was refusing to come back to my house. SO I called Air One back and a guy named Orin was the one I spoke to. He just like his amazing co-worker Star was rude, and actually hung up on me. These guys are a joke and they have the ratings they have because they are a bad company with terrible customer service!! I will say that the two men that came to my house initially 2 weeks ago were awesome and I hope they treat their employees better than they do their customers!! DONT USE THEM

Last week I discovered that my air conditioner was not cooling and since we live in the furnace referred to as Las Vegas I contacted my home warranty company immediately. Air One contacted me soon after and scheduled an appointment. I must admit I was concerned after reading the reviews; however, Air One was nothing but helpful and attentive from the start of the job to the finish. I can attest to the fact that Air One's online reputation is not a just representation of this company or its employees.

I’m so grateful to Air One Heating & Air Conditioning! Our air went out last night by 9:30 this morning 2 amazing technicians were at my home and had my air running again! I had called other companies and was told I’d have to wait until Tuesday. Not Air One… Thank you sooo much for your quick response and professionalism!

Oh, how I wish I could give zero stars.....June 21st was my second experience with Air One on a non-working AC unit through my Home Warranty company, and is the 2nd time they have been to my home for an intermittent AC issue, which has become more frequent than not over the past 2 months. The first time, a few months back, they checked the entire system, ran calculations on load, etc., and could not diagnose the issue because it was not occurring at the time of their visit. I was told to call them when the problem occurred and they would immediately send someone out to check while malfunctioning....so I did, and the office girl said no one was available. They eventually made it out on July 2, at which time the AC Unit was working again. They left, stating that they were going to review all of the info and try to diagnose...and nothing...not one word, despite numerous calls from both me and HSA. My AC is still not functioning, and it's now August 20. The Home Warranty company just replaced them due to non-contact and lack of resolution, despite multiple requests for a diagnosis, and I am hopeful that their replacement can offer a resolution. Their technician was great and seems to want to help, but their office staff is rude and obviously management/ownership doesn't give a *&^% about their reputation or the quality of work or whether someone is without air in 117 degree Vegas weather. Let me diagnose it for you...it's the CIRCUIT BOARD, you incompetent weasels! (*deep breaths*...Sorry, I'm a bit irritated from an AC Unit not being fixed all Summer with temps ranging from 102 -118 degrees in Vegas during this time frame). If it's not the unit, not the fan, and not the thermostat...there's only one component left and that's the circuit board! Such a simple fix, but obviously one this company cannot handle. No wonder they offer a $10 Starbucks card for good reviews on Google & Yelp, along with a raffle for $50....makes you wonder how many positive reviews were done in exchange for free coffee. Avoid this company at all costs. Air One is inexcusably unprofessional and completely incompetent...you would have better results picking up a random worker from in front of Home Depot for the repair.

They have come to make service calls 2 years in a row. Last year they had to come three times before the problem was fixed. This year they came first time and my air worked for 2 days. Scheduled the second time and they didn't show up to correct what they should have done the first time. They have been paid, but have not fixed the problem. Didn't even bother to call to say they were not coming. I wouldn't use them, but they are a vendor through my home warranty company. I called the warranty company and the representative said she tried getting in touch with them on the regular line, the emergency line, and another number she had and got no answer. I understand being overwhelmingly bust, but not shoddy work and 0 customer service.

I was very weary of this company after looking at Google reviews. However, this is who American Home Shield contracted for our furnace. After having a HORRIBLE experience with a diff company over the summer, I was anticipating the worst. Boy was I wrong! They called me 20 minutes after I submitted my service request and got me in first thing this morning (thankfully, cause it's cold!). They gave me a window from 7 am until 10 am for their arrival. Hector arrived at 7:45 am and got right to work. He figured out the problem (2 broken parts) and had them in his truck. He installed the new parts and we finally have heat again. I love that he came with a stocked truck and didn't have to leave etc. He was personable and prompt. The last company left us without A/C for 10 days in July (110+ weather) and I am so thankful that we didn't have to go that long without heat right now. Thank you Hector and thank you Air One!

Our AC went out so we called our home warranty company and they sent this company out to fix our unit. Found out we had a bad compressor and they needed to submit the work to our warranty company. It has been 3.5 days and they still have not submitted the request to our warranty company. We call air 1 and the girl claims she has submitted the work twice, then we call the warranty company and nothing has been submitted. I finally get the warranty company to call air one directly and the girl that answers the phone tells my warranty company they've been too busy and had not yet submitted the claim, but might get to it by the end of the day. My warranty company will not let me use a different company since this one already came out, but it has been over 110 for the last week here in Vegas and we are now without air for 8 days. Air one should have submitted the claim the same day they came out or at least within 24 hours due to the extreme heat we are having. I wish I could give one star because Air One will not only lie to you, but they are RUDE as can be when you call and ask any sort of questions. Why am I the bad guy for calling to make sure you submitted the claim? You lie and say you submitted it, but then admit you had not submitted the claim when my warranty company calls you directly.

We had an issue with our downstairs HVAC unit so I put a ticket in with my home warranty and requested Air One Heating & Air Conditioning to come out since they had worked a prior issue for me. What I liked the best is they have most parts on their truck to fix most items. For my HVAC repair they didn't have the part however within a couple days they were able to get the part and repair my A/C. I highly recommend if you have a Home Warranty that you request Air One Heating and Air Conditioning to come to your house. They are very professional and on-time. Thank you Air One.

Of course, in the middle of this Vegas heat wave our AC gives out. Air One Heating & Air Conditioning is amazing, responding within an hour and a technician out to our home within hours. Found the problem and was able to provide a solution so my family didn’t have to suffer in this heat any longer than we had. I would recommend this company to all our local friends and family! So grateful for our experience with Air One Heating & Air Conditioning.

The best service I've ever had!
Our A/C started making a really bad noise about Midnight, so I called them this morning about 10:30. The gave me an appointment for today from 11am to 2pm. Marciano showed up around noon and even had the new Fan Motor that we needed on his truck, so our A/C was back up and running before 1pm. He even tested the freon level and installed a new capacitor.
He was very courteous, knowledgeable and didn't even mind answering my questions!
I highly recommend this company, and especially Marciano.

Very knowledgeable, very competent and showed up on time and did the job perfectly well

During the winter my coil and fernace was changed through home warranty. Couple of days ago when trying to use the AC there was no cold air coming. I decided to call privet company and not call back to home warranty cause it takes so much time and it really hot. I wanted to get it done.
Privet company came and checked the unit. Run pressure test and said there are no leaks, but probably the company that was here last empty the Freon and didn’t put it back. The tech said I need R-22 which they don’t carry.
I then contacted NV energy and ask AC company recommended by them. One of them was Air 1.
I made an appointment with them for today. When the tech arrived I explained him that pressure test was done and all I need it the Freon. He then was trying to sell me a pressure test. I explain that it was done yesterday and I
He said I need to sign the form says they are not responsible. I said I can sign it, just put the Freon. And i called the company who came yesterday to prove him pressure test was done. But when he didn’t like that and just started walking to the exit without even telling me goodby. I’m with my baby in my arm, on the phone, running after him at 85 degrees trying to understand why he is leaving. Then the office despach calls me saying they can’t give me service cause I decline pressure test and even if it was done before they can’t be responsible. A second ago he was about to service me if I sign the form, second later he changed his mind and just started walking to his truck. Didn’t look back at me when I was asking what’s going on. He left me in the heat, with 11 month old, with out Freon in 85 degrees. He chose not to help me cause I didn’t buy pressure test. I will be praying every single day to god to send poor health and poor wealth his way
Amen 🙏

The service this company provided me was great. From the initial call the office Manager, Uni, was fantastic. She explained everything perfectly. Plus, she got the service professionals over to my house in a matter of hours. And the techs corrected several issues in less than an hour. Very happy. I highly recommend them.

This Company is fantastic!!! After a not so great experience with another company I asked my warranty company to send Air One Heating and A/C back out because a previous experience a year earlier had been very positive. I was really glad I did. I instantly felt relief talking to there office staff as they were so kind and professional. The technician who came out was Marciano who I had also worked with a year prior. Where as the previous company had struggled to give me straight answers on the problem and canceled on me several time, that was not the case with Marciano. Marciano explained things very clearly and did a much more detailed and professional assessment of the system than the previous technician. He had the problem diagnosed and fixed with a few hours. Marciano and this company seem to take pride in doing things the right way. They are not about easy fixes or selling you stuff you don't need. It may sometimes cost you more to use their services than other companies but that is because they are investing the time and quality that is going to give you the fix that you need, not the fix that is going to get them a quick buck from you or the home warranty company. I will never use another company. I have complete trust in Marciano and his staff. Thanks again for fantastic work!!!!

Marciano and his partner arrived earlier than expected and saved the day for my son and me. We had been dealing with a different vendor since July 19, 2023. After a comedy of errors, I was finally reassigned to Air One Heating & Air Conditioning. Wow! What a blessing. Marciano was scheduled to come on Friday, July 28, 2023, but had a cancellation and was able to come today. I thank God for the cancellation as the temperature in our home had been ranging from 92 degrees Fahrenheit to 96 degrees Fahrenheit. Definitely not ideal temperatures for a 78 year old with underlying health issues. Marciano and partner to the rescue. Both were friendly and professional, They got right to work diagnosing and repairing. The work was completed quickly and efficiently to my satisfaction. Before Marciano left, he told me what to expect regarding the house cooling. As far as I am concerned, Marciano is a great asset to Air One. Because of him, Air One is my Number One choice. I would highly recommend Air One Heating and Air Conditioning to everyone. Thanks Marciano and partner for a job well done!

I used Air One Heating & AC last April when I was selling my condominium. They came fast, repaied and saved me a lot of money. A quote from a different AC company was thousands $$$ more. Also, the receptionist was very helpful and was following up with me. I recommend this company.

Our apartment's air conditioning went out yesterday at 11am. Air One was contacted and we were told someone would be here between 12 - 3pm. Never heard from them and when we tried to call, no answer. So, we never got our AC fixed that day. Today, my roommate and I tried calling and they did show up yesterday, but when they found out we were on the second floor, they refused to do the job and left without notifying us.

Don't use this company. The workers are lazy and don't care!

Air One was dispatched from my home warranty. These gentlemen, came to my home, and made a repair and told me to watch the unit, and call if I had any problems. The unit held for about 6 hours. I called as soon as I got off work at about 4:45 pm, they close for the day at 5. The office staff was wonderful, and said she would be sending someone back out. She said they want the customers to be happy. The technician was at my home within 15 minutes, and diagnosed the problem. He made a temporary fix to hold me for a day or two, and told me if they had the part, at the shop he would have them rush the repair. I was called the next morning, and was told they had to wait on approval from my warranty company. I called the warranty company myself. They were also wonderful, approved the repair, and I agreed to pay my extra part. I hung up with them, and was called back by Air One immediately to schedule for them to make the repair, the following morning . I was scheduled from 7-10am. They technicians were at my home by 6:50am, made the repair, and I didn't have to miss work. They were polite, professional, and I am beyond grateful! Thank you Marciano, Alberto, and the other tech that helped me so much! That is how you run a Company, and people will definitely return as customers!