HVAC reviews in Cherry Hill Township, New Jersey

Our heater stopped working late yesterday afternoon. I tried to restart it according to the owners manual to no avail. Called Cardwell this morning and scheduled service. Eric came out in the early part of the window and worked to solve the problem, which he did within a little over two hours. Along the way he educated us about what caused the problem and made some recommendations to avoid it in the future. Eric was diligent in not broadly and snow into the house. He explained the problem and offered options. We’ve always been satisfied with the work done by this company.

Had a new HVAC installed: furnace and A/C. Pretty seamless install day - crew arrived on time, kept everything tidy and clean, and total install took about 6 hours. No complaints at all at the time. However, system may have worked for a while that day, but overnight it stopped working properly and was no longer blowing warm/hot air. I had to call for a tech to come out the very next day after install. Not what I expected given all the positive reviews and experiences from others. Thankfully a tech was available to check it out first thing in the morning and he explained what the issue was and how it will be remedied.

I couldn't be happier with the service that Tyler provided. A very nice, professional, and knowledgeable young man. Got the job done very quickly and took the time to explain the function of the new faucet. 110 percent satisfied. I am looking forward to using Cardwell again in the future! A top notch organization from top to bottom! Jeff Gunning

Everything was great!!! The team was super friendly. With heavy rain storm they still managed to be done by 5pm. I'm super happy that we went with Caldwell for our new hvac! During consultation period, they truly spent a solid 3 hours to look at everything to assure that we're getting the best service possible.

Everything went so smoothly. Everyone was super nice and took the time to explain everything they were doing. They arrived on time and replaced both heating and a/c systems by 3pm!
We expected to have to put in a soffit but they came up with an alternative plan and went out through the chimney.
I would definitely recommend cardwell!

The guys were so nice They and professional! I could not asked for more. They put cloths on the floor and cleaned up everything. They worked until finished. I'm so pleased with everything from the first repair man to the sales man to the installation. I certainly picked the right company. Also, the woman on the phone was very pleasant and helpful! Thanks to your Team!

Yesterday I woke up to 50 degree temperatures in my home. My heat was not working at all. I called South Jersey Gas and a rep came out advising that my igniter wasn't working and I needed to call HVAC immediately. I have 4 small children and could not be in my home without heat during one of the coldest winters and now I have a gas rep confirming how emergent the situation is so I started making calls. I called around to several places because I needed an immediate resolve and a lot of places didn't have someone that could come out quickly. Before Cardwell, I made the mistake of allowing another company to come and assess my situation. After taking a look at my heater, the gentlemen advised me that my heater is 17 years old (adding that my sticker read 2010) and that my only option was to replace my 17 year old heater with a brand new $7,000 one.

After they left, I immediately called Cardwell and made an appointment. Shortly after I received a text about my technician, Eric, inclusive of a photo and short bio telling me a little bit about him. I liked Eric before I even met him lol. They also assessed that same unit, confirmed my igniter was bad, and advised they could REPLACE it for $500 (I paid a little more because I also signed up for their Gold Maintenance Plan) which they did and I now magically have heat. They left me a detailed report of their work and what immediately drew my attention me was their report noted that my heater is only FIVE YEARS OLD which was odd to me because the company that came out right before them said it was 17 years old so I was confused. It bothered me so much that I needed to do some research to determine which was accurate because, if in fact, I'm changing an igniter on a 17 year old heater Im liable to have more issues down the line but if it's only 5 years old should the igniter even be bad? Is it still under warranty? I had so many questions that needed answers. Luckily for me, Cardwell's Gold Package maintenance form was meticulous inclusive of each step they took during the diagnostic process with photos of each step. Those photos included my model and serial numbers for my Gibson heater so I was able to look it up myself and confirm that, in fact, my heater is only 5 years old AND still under warranty.

I don't typically write reviews but I believe Cardwell is much deserving. They are honest, meticulous, efficient, professional. At a time where other businesses are trying to take advantage of individuals during desperate times, Cardwell's business integrity is held to a higher standard. I would and will recommend them to anyone who has HVAC & Plumbing needs. Thanks again, Eric and Cardwell! If not for you, I more than likely would have financed a brand new $7,000 heater that I couldn't afford and didn't even need!

From start to finish the entire process went super smooth! Everyone on the team was friendly and despite the wet snowy day they kept things as clean as possible. I want to make sure I give a shoutout to John Morley. He said he doesn’t get mentioned in these often so here ya go John!

I’m searching for an honest tradesman. I’m not sure if I found one here. He described repairs that I’m not sure I need. For instance, he attributed water in my cellar to pipe leakage and from dealing with that issue for more than forty years, I know the water comes from underground water table. So, I was skeptical regarding any subsequent advice.

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If zero stars were possible, that’s what I would choose.

We replaced our 18-year-old HVAC system with a 2-ton Rheem unit from Hutchinson Heating & Cooling in early August, based on a family recommendation. From day one, the system has been a nightmare.

Our home now has indoor humidity between 60–80% day and night. Hutchinson sent six different technicians, all of whom admitted the original crew failed to properly seal and insulate the ductwork. Still, the problem persists. Their “solution” was to tell us to run a dehumidifier 24/7 (which only spiked our electric bill) or to pay another $2,500 for a “band-aid” dehumidifier that wasn’t guaranteed to work.

Managers Matt and George gave us the runaround, promised callbacks that never came, and pushed blame onto our home’s construction—even calling it an “anomaly.” When we formally requested they remove the system and issue a refund, we were told no, despite their 5-Star Guarantee which states:

“If you are dissatisfied with the performance of the equipment, our service, our people or for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction… or you don’t pay.”

We’ve now spent a month chasing managers and customer service reps who repeatedly fail to follow through. Even after filing a BBB complaint, we were strung along and ignored. Meanwhile, our electric bill has jumped $150, my parents still haven’t received their promised $200 referral credit, and most importantly—we’re living with unsafe conditions. Our home is 72°F with 80% humidity (higher than outside!), and mold thrives at those levels. We have two small children in the house, and Hutchinson has shown zero concern for their health or safety.

This system has made our home less comfortable and less safe than our old unit. Hutchinson has refused to honor their own guarantee, accept accountability, or provide a resolution.

Save yourself the stress, money, and health risks—avoid Hutchinson Heating & Cooling at all costs.

Great service! Staff is so friendly and professional, from booking my appointment, to the technician, Raul, who quickly diagnosed my issue, and then had my furnace back in working order in no time. My thanks to everyone at Hutchinson!

If there was a zero option believe me I would use it.Where do I begin. A new unit was placed in my home on Friday, January 30, 2026. From that moment on everything went downhill. The unit was installed but it seemed like the tech was in a rush all day. Turns out he wired the system incorrectly, did not do a through check and the system failed due to faulty wiring, which left it continuously on which burned out something in the system. They come on Sunday and at that time we did have some heat, the technician starts to fumble with the system and out it goes. A call to the office confirmed that what the tech told me about them coming first thing in the morning was completely false. Now we all know we are in extremely cold temperatures at the moment. They were sending over space heaters to help warm a very large house, and this is what they sent. I would not recommend this company to anyone.

Top notch service! They came out two hours after I called and git my boiler system working with a new controller. Justin went above and beyond to give me a quick tutorial on how to properly clean the system as well and made sure the work area and the boiler were clean before he left.

I did my research regarding mini splits and had several estimates. Giacomo came out quickly to give me an estimate, and the work was done quickly and efficiently by the installers. It was a pleasant experience from beginning to end. I would highly recommend speaking with Hutchinson’s before making a choice on estimates. They are very professional and were prompt and efficient when the work was done.

Our experience with Hutchinson and our service tech Ian was amazing. Besides being very professional he explained everything and answered our questions. There was a problem with a part and Ian went up and beyond to help solve the problem and finish the installation. I would definitely use Hutchinson again.

I’ve had a HVAC maintenance contract with Hutchison for years and they never disappoint. Today I had a technician that was new to me (Logan) and was great. He listened to my concerns and was really good at explaining everything. I highly recommend. Hutchinson.

Very professional and thorough service.

The service technician arrived early on the window for the visit, which was a big plus. He is very knowledgeable and answered all my technical questions to my complete satisfaction.

The technician was just great. We discussed everything. Course of action, rationale etc etc.
Courteous, and helpful. Went the extra mile!!!!

Hopefully this gets back to John- he is what you want representing you in the field. Give him a bonus!

We recently had Hutchinson come in for a same day appointment to inspect and repair our furnace. Our technician John Griffith was extremely professional and thorough, going above and beyond to ensure our system was working properly. He took the the time to investigate all potential issues, and clearly articulate the work being done, what was being inspected and how he was able to get our system successfully back to being operational on such short notice.

Very pleased with every person that was involved with my issues with furnace problems from my 1st phone call. I was not pressured into making a discussion and didn't feel that the associates were delt with tried to over sell us anything we didn't want or need. Every question I asked was answered and I was not made feel stupid for the questions I asked. And extremely impressed with the warranty. Definitely would recommend this company.

The was very professional and polite but most importantly he was very knowledgeable and the technician detected the problem right away and was able to fix my problems. Thank you so much. Price was very reasonable and inexpensive. Will contact Hutchinson Again, it’s my go to for any heating issues.