Plumbing reviews in Brooklyn, New York

I stumbled upon Einstein Plumbing and Heating three years ago on a freezing January morning when my heating system failed. Out of four companies I called, only one answered - Einstein Plumbing. They showed up on time as promised by their representative. The plumber fixed our boiler quickly at an affordable rate. What impressed me most was the reliability and responsiveness of Einstein Plumbing. Their service far exceeded expectations.

Contracted Einstein Plumbing for an emergency gas boiler replacement during a cold week in December. The owner, Joe, responded promptly the next day to assess the job and provided a fair estimate. He and his crew arrived a few days later. Tom, Mark, and Joe showed up on time, were polite, professional, and knowledgeable about their work. They demonstrated attention to detail with precise pipe assembly. The site was thoroughly cleaned, and Tom explained the installed system's maintenance and programming for the new thermostat. Throughout, I appreciated the expertise and courtesy displayed by the team. I wouldn't hesitate to recommend Einstein Plumbing for any major project – they exceeded my expectations.

Einstein's team delivered top-notch service with professionalism and courtesy. I'd wholeheartedly endorse them to others, having had a similarly exceptional experience myself. What sets them apart is their genuine, easy-to-understand communication style, made all the more refreshing by their kind demeanor.

Hands down, you won't want to go anywhere else, even if you live in paradise. Two guys from this company showed up at my place and nailed attaching the gas line to a new stove - top-notch service. The scheduling woman kept me informed about everything, including a heads-up for an upcoming inspection that's mandatory by NYC law. The work is solid.

Pedro spent an entire day at my place, removing a section of wall to fix a leaking pipe. He handled my belongings with care and took the time to thoroughly clean up afterwards, making sure everything was tidy. His professionalism and courtesy made the experience very pleasant.

They fixed my boiler, cleared a clogged sewer, and replaced my check valve.
Einstein's gets it right - fast, knowledgeable, and fair. The tech, Tom, broke down complex stuff in simple terms, so I could understand what was going on. No hard sell for extras; just helpful advice when needed. I've never seen such great customer service from a plumber or contractor before.

Months later, I had another issue that required urgent attention - my hot water tank was failing and causing flooding. Einstein's responded quickly, with Joe arriving within an hour of me calling. He finished the job in under two hours, just like promised! During the fix, he spotted a bigger problem with the shut-off valve and suggested maintenance to prevent future issues.

To keep my boiler running smoothly, Joe is returning soon to install water filters that'll help extend its lifespan. I'm confident in Einstein's ability to handle any plumbing task - that's why I trust them completely.

Had a clog beyond my DIY skills today. Booked at 1 pm and they confirmed a same-day appointment for 3-5 pm. Received a text at 250, they were on their way 20 minutes later. The team was very professional, easy to deal with, and got the job done quickly. Their prices are slightly higher than I expected, but considering the level of service, it's worth it. Thanks again for the great work! Highly recommend them.

Mark and Joe delivered top-notch service, showcasing excellent knowledge and professionalism. Punctual arrival was a bonus. Both technicians were courteous, respectful, and efficient in navigating the tight space for my furnace. They efficiently replaced my old water heater with a new one, defying the challenging layout. Cleaning up after themselves was a thoughtful touch. I'm impressed with the result and would certainly hire them again if needed.

The plumber showed up without providing an upfront quote, only agreeing to work after payment. The final bill came out to be nearly twice what I'd researched elsewhere for a basic faucet replacement job. The work was decent, but the overcharging and lack of transparency led me to lose trust and won't be using your services again.

The AC unit died on Sunday night, but calling them Monday morning resulted in quick response - they arrived just a few hours later. The technician diagnosed the issue and replaced the condenser the next day. Joe and his team were extremely courteous and efficient, especially during this heatwave, which was greatly appreciated. The price for the job was also fair considering the service received.

They came through with the quick response and professional work, even on non-emergency calls. The technician was friendly and did a good job. However, the bill seemed steep considering it was a straightforward fix without extensive materials used, taking less than an hour to complete. Given its simplicity, I didn't think $1,300 was justified, but hindsight may be telling me otherwise.

Tom was knowledgeable and friendly, and showed genuine professionalism in his work. The quality of his service is evident. While the cost was higher than expected, it's clear that you can't put a price on expertise like his.

We had a critical issue with our water heater at a seven-family plus commercial unit building, and Einstein's was recommended by some good reviews. They arrived within an hour, which was impressive considering the size of the equipment and our lack of easy basement access.

Upon inspecting the old 81-gallon heater, they provided a proposal within minutes, outlining a plan to replace it with a new, same-brand unit. The timeline was clear: Monday morning, exactly as promised. Given our building's unique layout, the technicians had to navigate through my ground floor apartment, backyard garden, and basement room to reach the boiler room. Despite this inconvenience, they were meticulous about covering floors and respecting my property.

The team was exceptional – polite, enthusiastic, intelligent, and physically capable. There were four of them, each displaying these qualities. While the cost wasn't cheap, it was a more affordable option than another company we'd contacted for similar repairs. With four small children in the building, timely action was essential, and Einstein's delivered.

The next day, I reached out to ask about adjusting the water temperature, and they dispatched an expert technician, Tom, to demonstrate the process. What struck me most was their dedication to education – while it would have been easy for them to provide this information over the phone or online, Tom took the time to personally show me.

In short, Einstein's is a reliable, professional team that has earned our trust. After experiencing their service firsthand, I firmly believe we've found a new plumbing company.

I contacted them about a leaky toilet, but despite the friendly service, the job was botched - the toilet wasn't properly installed and kept rocking back and forth like a defective chair. They confirmed the issue remained after the fix, and for that price, I expected better results.

They showed up on time and delivered excellent service. The quality of their work matches industry standards, comparable to other quotes we received. No hesitation in recommending them for plumbing needs.

They showed up promptly with two technicians who were friendly and efficient. The work was completed, and they checked in a couple of days afterwards to ensure everything was working as expected.

This company comes across as completely unprofessional, often pretending to care about customers' issues without actually following through. It's not just about the money; their lack of transparency is a major issue. They don't provide detailed breakdowns of what you're paying for, and the service they offer doesn't match up with their claims.

The owner's son provided contradictory advice during the initial visit, stating that running the AC for a few days would resolve issues but then later claiming it was an electrical problem. When I returned to find the house still hot, he blamed it on the electrical system without mentioning it earlier as a potential issue before installation. This approach is unacceptable in terms of professionalism.

What's even more concerning is that every call is recorded and documented on camera, which raises serious questions about their business practices.

Excellent experience with this home services company, arriving promptly and efficiently resolving our issue quickly. The technician was professional and courteous, and we appreciated their work at a fair price.

Our home was hit by a sewage emergency and Tom came to the rescue. He's an expert on all things pipes, which impressed me. The job was done efficiently and he cleaned up after himself. If you need plumbing help, I highly recommend Einstein Plumbing and specifically Tom - he saved the day!

I feel like I was taken advantage of with this service. The initial price for cleaning my mini split indoor unit made sense, but then I found out it needed refrigerant topped up and another visit would be needed to check for leaks and refill it - that second trip cost an extra $900. They didn't even let me know where the leak was or what they were doing, just that they'd fill it up. The process only managed to add a small amount and still we got charged the whole $900. Their 'minimum amounts' are absurdly high - you don't pay $900 just to top off one tiny unit in a small apartment. So I ended up paying almost $1,400 for two separate visits with no leaks fixed and minimal work done on that one unit. They later told us our current mini split was basically unusable and suggested we upgrade.

I had a terrible experience with this company. They took over $800 to fix my shower diverter, which had already lasted me nearly two years. It broke again immediately after the repair, and they didn't bother to come back to try and fix it unless I paid them full price all over again. The part I bought myself was marked as "no guarantee" no warranty, but that's not the point - their error was obvious, and they showed zero courtesy by not double-checking their work. Their lack of accountability is staggering. What I was looking for was a reliable plumber who would get it right, not another subpar job with a hefty price tag. Unfortunately, this experience reinforced my suspicion that sometimes you just have to accept "that's business" - and it left me feeling thoroughly disappointed.