Plumbing reviews in Brooklyn, New York

My experience with this home services company was a complete disaster from start to finish. When two bolts between the tank and toilet bowl started leaking, they sent someone over to tighten them. The technician claimed it should be good for a while, but when I checked after he left, the leak only got worse – in fact, another water pipe started leaking too.

I confronted him before he drove away and he came back to fix the new leak, but instead of quoting me a price for the repairs on the spot, he left without doing any work. They charged $89 for his 5-minute visit, plus a whopping $1,500 estimate for a new toilet – they'd already quoted me that same amount over the phone.

The technician mentioned a "tank rebuild" option for $500, but refused to explain why he couldn't just replace the bolts instead. I ended up fixing it myself for under $100. I called them again and calmly told my story to the customer agent, hoping they'd consider a partial refund for the 5-minute visit. The agent listened politely, promising to speak with her supervisor.

However, when she put me on hold, I was transferred to someone who sounded like the owner – and he lost his cool, yelling at me for what felt like an eternity before hanging up on me. Throughout the whole ordeal, despite their poor treatment of me, the technician had been professional and courteous.

Here's a rewritten version of the review:

They did decent work and were quick. The bad news is they're blatant scams. I needed a new water heater and got quotes from three different places: Einstein quoted $6,200, another plumber said $4,800, and a third claimed $3,900. What really caught my attention was that the lowest price came from a plumber who fixed my toilet for 1/5th of what Einstein charged.

The fact that companies can charge decent prices without taking customers for a ride is infuriating.

Our experience with Einstein was spot on. As a newbie homeowner, dealing with issues can be a nightmare - you just don't know who to reach out to. Einstein's on it from the get-go, delivering great results. They're super responsive, show up on time, and even keep you in the loop via SMS about appointment times. The tech for our kitchen drain fix was polite, tidy, and got the job done right. We'll be back for more - no doubt.

I've had good experiences with Einstein. They show up promptly, usually texting beforehand to confirm arrival time. Their professionalism is reassuring, even if it comes at a cost. Despite the expense, I feel confident in their work quality.

Lack of reliability was a major issue with this service. They repeatedly rescheduled at the last minute via text message, leaving me waiting an extra 4 days before they finally showed up.

A classy response from their end is hard to fault, considering it wasn't the first time they had to push back an appointment and the second instance wasn't during a particularly busy period. If I were in their shoes, I'd have personally apologized to a frustrated client over the phone and communicated my scheduling needs clearly.

Thanks.

Great installation of new gas service line.

We're extremely grateful for the work done - a truly satisfying experience.

The plumber arrived promptly and was a reliable service provider. They explained the scope of work required for the gas pipe repairs, offered a fair price, and I'm confident in their professionalism. I'll be back to them for any future plumbing needs.

Two technicians visited my home, displaying exceptional manners and a pleasant demeanor. Their work was completed promptly and with a touch of humor. The recent maintenance on my boiler has significantly improved its performance compared to when it was installed. Both technicians exhibited professionalism and expertise, making me confident in their abilities.

Avoided this company at all costs. They showed up three times to diagnose a faulty water heater, but couldn't fix it on any of those occasions. After I arranged for a replacement unit, which took two days, the new one failed just as catastrophically, flooding my basement. The worst part is that they're now refusing to come back and repair the damage despite their guarantee. Their attitude was consistently hostile and dismissive throughout our interactions. If you have any other options available, don't waste your time with them. They're clearly inept, untrustworthy, and completely unprofessional.

I had a non-functioning pool heater that I discovered too late to schedule repairs with a local Staten Island company, which took three weeks. A friend suggested Authorized Heating, so I left a message after 7pm the same day. The next morning, by 8:45am, I got a call back and they arranged for the repair for the following day. They kept their promise to call before arrival. Their service was prompt and efficient. The technicians were courteous and skilled. The job was done right, leaving me thoroughly satisfied with the experience.

I had a complex problem with my hot water heater, but Authorized Heating handled it professionally. Their team is very responsive and efficient. The technician, Marc, explained the issue and my options clearly. I'm impressed with their service - they've earned my business for future needs.

Damian showed up yesterday as scheduled to wrap up what Dave started on Monday last week. It's part of our annual upkeep routine. Unfortunately, Dave could have done a better job, but he gets a pass from us. Thankfully, Damian proved more competent and professional. He's a friendly young guy with expertise - far superior to Dave. Before leaving, I asked him to return next winter for the annual maintenance visit, which we're looking forward to.

The technician who performed the service was extremely knowledgeable and professional. They conducted a thorough test and made the necessary switch. I'm extremely pleased with the work done and expect positive results moving forward.

The team arrived promptly, identified the issue, and resolved it instantly. If needed, they'll be called back for future assistance.

This technician showed exceptional professionalism from start to finish. He arrived with the necessary components and completed the repairs promptly, without any unnecessary delays. The explanation of the issue and recommended fixes were clear and concise.

I'm extremely satisfied with the service from Marc's team at Authorized Heating. They quickly fixed my hot water issue by swapping out two faulty parts. The repair was done promptly and their professionalism was spot on. Their attitude is friendly and helpful, making the experience hassle-free. I've found a reliable company in this one - highly recommend them for similar needs.

The service was professional and exceeded expectations. The technician was knowledgeable and did a great job. Overall, I'm very pleased with the experience from start to finish. I would highly recommend this company without hesitation. Thank you for a seamless process.

Polite and professional service provided by a top-notch technician; will definitely be using them again.

I had a trouble-free experience with Authorized Heating, from initial contact to the technician's visit. The staff efficiently scheduled my appointment, and the tech arrived on time, being courteous and competent throughout. They fixed my issue promptly and efficiently. Overall, I'm thoroughly satisfied with their service and wholeheartedly endorse them; it was a top-notch experience!