Plumbing reviews in Buffalo, New York

I had roto send out a technician to help me i was in a jam.. they sent wilson he was extremely professional. Polite and kind
He perfect guy to represent yojr company .thank you roto rooter for coming ojt in decent same day time.. and fixing issue with more then resonable price

David was professional, efficient, knowledgeable, and was able to answer all my questions! I would definitely reach out for Roto-Rooter services in the future! I greatly appreciate that I can schedule a service online and that they are available 24/7, 365 for a service order!

Chris was very professional. He was clear about what needed to be done. Explained each step-by-step of the process. I am truly grateful that he was able to complete and clear the drainage. Because of you I will be a word of mouth advertisement of your company. Thanks again. 😊

I made my appointment online. Got a call that day to confirm. The plumber, Albert, was exactly the professional anyone wants doing work for them. Knowledgeable, experienced, efficient, organized. Top notch professional. And, as a bonus he straightened out the rod on my screen door closer so it would close properly. He installed a beautiful brand new hot water heater in record time. I had hot water in an hour. Classy plumber!

Oh my gosh, what a stressful situation we had and right before Thanksgiving, but Jason Furgala from Roto Rooter saved the day, God sent him as he was the right man for the job, he came on Thanksgiving morning around 10:50am and assessed the situation, gave me options and suggested the method that he thought would work best and boy did he hit the mark, he cleared out the clog was respectful to the house and very relatable and had a great sense of humor as he told some really good jokes to ease the tension. Jason is the man!!!! I was in the basement while it was clearing out as I heard the snake clearing out the clog I ran upstairs and gave him a big hug, he deserves all the accolades you can give him, but here are a few from me Plumber of the year, King clog remover and Prince of plung!!! I WILL DEFINITELY BE USING ROTO ROOTER IN THE FUTURE!!!! Thank you Jason!!!!!

Professional, Perspicuous, Prompt, and Efficient and Knowledgeable
What was first believed to be a major issue with a compromised trap which was assessed with clarity and care fairly. The technicians Mr Jason and Mr Dante offered a perspicuous explanation and a practical, cost option that worked perfectly. The issue was resolved successfully, and my pipeline and trap are now fully functioning thanks to Jason’s expertise and honest recommendations.

Jason and his assistant were very courteous and professional and did a great job. They were a little late but that was understandable for a Monday.

Chris was very courteous and professional. He was able to unclog the drain line that was very full of buildup in a matter of minutes and also offered some suggestions for future repairs. We were very happy to have Chris as our plumber.

Called in the morning and got a quick response. They offered to be at the house in an hour. Unfortunately I was at work but luckily they scheduled me right for when I got out. Albert was the plumber and he is the man! He snaked it out nicely and made sure I knew what was going on. He is exactly the type of person you want to show up in a situation like this. The price is slightly high, but for the service and responsiveness- I’ll take it! They also ran a camera (let me watch & explained what we saw) and gave me proactive options to stop clogging in the future.

Our main sewer line was backed up and after calling another plumbing company and waiting over 18 hours, I called Roto Rooter and they were here in 45 minutes! Everett, Mac and Jamie were all very nice and took the time to explain everything to me. When the initial snaking didn’t work, Mac let me know why and they had the hydro jetting truck out the next morning! Luckily, they were able to clear it. They weren’t pushy about extra services and it didn’t seem to me like they recommended anything that wasn’t necessary! I would definitely recommend them to anyone who needs plumbing services , emergency or otherwise!

My hotwater tank went out this morning & Roto Rooter was able to come out within the hour. The technician checked it, explained what happened & had another one ordered & on the way to get it within 30 minutes. When he came back with it I mistakenly thought I had a commercial one (multiple apt units) previously so he was nice enough to call to try to get me one. I then realized I was wrong & he was so nice about it. I believe his name was Arthur. He was very professional, knowledgeable & explained some things to me I did not know. He did a great job! From the time I realized my water tank blew to when it was complete it was maybe 5 or 6 hours. Other places I had called (having forgot about Roto Rooter) weren't even able to get here today & some not until next week. The other places had a service charge just for coming out & Roto Rooter did not. Very happy with the service & the price. Will definitely be calling them in the future.

I called on Saturday and was told someone would be at my house between 4-8. At 7 I received a call that I was 6th in line so they wouldn’t make it but would come the next day between 12-4. They also said I would get a call at 12 letting me know what was happening. At 1 I called and was told they called an old phone number to tell me they couldn’t come even though they confirmed my number the day before. I wish they would have been honest from the beginning so I could have called someone else who had availability to fix my sink.

Day one the company never contacted me to let me know they would not make the appointment time. I called an hour and a half after they were supposed to come and I was told my dispatcher would call me back when she was back at her desk. Another 2 hours went by and I called again and I was told the tech would be here in 30 minutes. 2 minutes after I hung up, they called me to cancel and reschedule for the next day. The next day, my birthday, I was called 19 minutes before they were supposed to be at my house and they canceled AGAIN! At this point, they could not even be sure which day they could arrive for certain, due to the storm. I have never dealt with a company that lacked so much consideration for their customers before. Luckily I found a different company to show up and complete the job beautifully.

Your service technician, Chris Young Identification number as 3623 Came to a difficult and challenging Plumbing project. Fragile brittle rotting galvanized, three-quarter inch domestic waterlines were in need of serious attention in the basement of an apartment complex. Mr. Young came to work prepared with a complete material list and tools in his service to do multiple repairs. Chris Young carefully. Removed the rotting piping, tying into the existing without disturbing any other mainline branches installing new piping, three-quarter inch copper Three-quarter inch ball valves. This was a challenging project to say the least. Chris Young worked tirelessly after replacing several waterlines and shut off valves. He then replaced several bathtub shower valve assembly stems with complete rebuild kits. Saving our agency. Thousands of dollars, without displacing any of our residence. He stayed on task working closely with the residence, living at this campus explaining and working through the plumbing challenges. While all Remaining professional polite, informative while being down to earth, and having a reassuring Calming effect with the residence who were stressed out. He was thoughtful, clean, trustworthy, and a pleasure to work with. However, I have a plumbing issue in the future. That needs this type of expertise and skill I know exactly who to call. Thank you so much for sending Chris Young to my job site. We will not forget how helpful he has been through the entire process. Best regards, Sean Doyle.

Replaced burned out sump pump. Took less than 30 minutes but charged $1,450.00. Originally told insurance will cover, but had to pay up front. Insurance did not cover it. Restoration and cleannup of water damage seemed excessively long. Took 10 days. Overall though cleanup was very good, and workers were polite. Did seem like they were constantly double booked and always.changing appointment times. That portion was reasonable for all the time and machines they needed to dry out basement. Insurance did cover that portion.

At first, the service visit was a solid A. Technician arrived and attempted to fix the clogged pipe. He did get it unclogged. He also fixed something else for free. I was happy with the service.

Then two hours later, Roto Rooter showed back up with two different gentlemen with better equipment. They had spoken to the technician and just wanted to make 100% sure that the pipe was not broken and that my problem was solved, as I have a very long driveway and pipe that they needed to work on. Seriously?? This is above and beyond. They did this at no additional charge.

I have a lot of peace of mind that my issue is fixed and got actual attention and care, which is rare nowadays. A++++ will absolutely use them again and you should too.

Chris was an incredible worker. He encountered a system of pipes that was created when our home was updated 30 years ago and had to figure out how to clear the line which was difficult as it was plugged. It took several runs with the small and then the large snake. Chris, working alone without an assistant, had to carry in and out each piece of equipment and had to determine how to get a clog at the end of the pipe to let go! It was amazing the skill with which he accomplished all this. I turn 80 this year and have worked as an assistant with one of my uncles who was a master plumber. I know the kind of challenges plumbers often encounter. Chris was so effective, competent and pleasant in spite of the challenge he had to overcome, that my wife and I wanted to share our appreciation of his skill and his friendly demeanor. He is a credit to your crew. If we have another plumbing challenge, it is for certain that we will ask for Chris!
Donald C. Wesley
Very Satisfied Customer regarding Chris.
PS: Please get him an assistant!

Our Kitchen sink was backed up. We called in the morning to schedule a service call. The Associate who answered the phone was very pleasant and confirmed there was a tech available to provide service the same day. They did give a us a 4 hour window for the service call but told us we would have 30 minutes notice when the tech was on the way. Received a call later in the day they were running behind and would keep us posted on the availability of the technician. We did finally receive service about 30 minutes outside the 4 hour window they provided. However, we were okay with that because they kept us posted throughout the day and we did receive 30 minute notice before the arrival of the technician. Our technician was Jason. He was very courteous, & professional. He was able to run a snake through our kitchen pipes and clear the drains. Overall, we were very satisfied with the service. This is the third time we have used Roto Rooter and we would use them again. Although we did feel the price was a little high for the work that was completed.

Had someone come out and help us. They taught us how to prevent the problem in the future and fixed our draining problem. I would recommend them!

Fast and very professional

On time. Work was done with perfection. Tech 's cleaned up after repairs were made. Highly recommend