Reviews of local pros in East Rochester, New York

The Service Pro Team of Zeke, Mike, Lorenzo and Jasen are professional and did a terrific job with our remediation. They offered great advice while assuring us that things will be restored quickly and better than original. Thanks!

Tyler and Anthony came to the house with the necessary equipment to dry out an area of our home from a roof leak. Prior to setting up the equipment they removed the damaged drywall and cleaned up the area. Also, they took the time to explain in detail what they were going to accomplish.

After three days they returned to check if the area was dry and removed their equipment.

Thanks guys for all what you did.

Very positive experience with SERVPRO here in town. Our humidifier unit leaked and we got extensive carpet damage in our finished basement. Glad I called them. Team was responsive, professional, and very nice people. Explained everything thoroughly. Doug came to our house and evaluated the damage. Katlyn and Felicia in their office expedited the process. And Devlin, Zach, and Tyler did great work in our basement. Smooth process. Very happy.

Tyler, Zeke, Michael, Kyle, and AJ
Weee fantastic. I received a phone call before anybody arrived to confirm a time.
Everyone was very courteous, professional, and friendly.
Everything was explained throughout the whole process.
I would highly recommend

I had such a great experience with SERVPRO. We had so much water in the basement.. during such a stressful time I received nothing but the best service from start to finish. Kaitlyn worked with us closely to coordinate with our schedules.. we really appreciate your flexibility! The technicians that came to our home were so polite and knowledgeable... Anthony, Luke, and Nathan.. thank you for accessing our situation and leaving our basement better than it was before the water. You guys are the best! Would recommend this company 100%. Thanks!

Catlin, Zeke and Zak responded to initial request for quote, followed up with emails, phone calls, cleaned basement caused by sewage back-up from street. All three exceeded my expectations.

My crew Michael and A J were fantastic! They were prompt , thorough and professional!
I would recommend them for for all types of cleaning and cleanup. They were a Huge help!!
Thank you Michael and A J!
Sincerely

Michael and Avonnye helped to clean out our basement. They did a great job!

My name is Lisa Reignier. I would give 100 stars if I could for Jason DiBiase and Zeke and the whole team. They went above and beyond to help. They are not only professional, but kind and empathetic. Jason, I can’t thank you enough for all you did and continue to do under some very difficult circumstances. I honestly don’t know what I would have done without you and the team! I highly recommend your company. I’m eternally grateful!!!!

Michael and AJ were amazing. Very thorough and friendly. Explained what they were going to do and ask me to inspect to make sure everything was done to my liking. Would definitely recommend to all my friends and family.

I cannot say enough good about this company!! The service I received started with Kaitlyn, she set the positive tone about Servpro from day one. She was very accommodating from our first conversation! She moved quickly to get my needs addressed!! Zeke came out and assessed my mold problem in my basement. He was so polite and professional!! The crew came out quickly! Zach, Tyler, Jerome and Anthony worked quickly and efficiently!! (If I forgot anybody I apologize) These guys were also extremely polite and professional!! My basement was completely transformed!! I am so very pleased with the final result!!! Do not hesitate to call this company, you will not regret it. They do an excellent job!!

Servpro was excellent, they came in and took care of my water problems. Worked very well together. The men were polite, very neat and cared for my property and answer all my questions! Thanks for excellent service!!!!

If you ever have water damage issues call ServPro!!!! They showed up within the hour. They were professional and knowledgeable. They assessed the situation quickly and started working. They were able to save my carpet. They brought in blowers and dehumidifiers to dry things out. They will not leave until everything is good to go. They come back often, even daily, to check on the progress of the job. They even work with your insurance company to make sure the work is covered. I am extremely pleased with the work they did. I will definitely use them again and again. They are the best!!!

The team of; Zeke, Tyler, AJ and Michael responded to our home water leak that heavily soaked our carpet in our family room. This team responded quickly and vacuumed up the standing water and setup fans. All the team was courteous and informed us each step that was completed. We couldn’t be more pleased with the job they did and I will definitely recommend ServPro to friends and neighbors… THANK YOU SERVPRO.!!!

SERVPRO has always been such a wonderful company to work with! It’s never easy when you have something happen and need help quickly. But calling SERVPRO is the best thing we did to help us through an emergency situation!

Michael and Lamaj provided a deep cleaning service for two bathrooms and the kitchen. They were polite, professional, and prepared to answer questions I had. The products used were odorless and restorative. I saw instantly the results. Thank you.

Shane and Peter came into my Pizza Place yesterday morning and did a great job . They had to clean the ductwork , they had to use scaffolding to get to it. They were on time, did a great job , and where out of here promptly so I could open up for dinner! Thanks Guys!! A sample of before and after pics prove they did good work!

We wish to thank Michael and Abdul for their wonderful job of cleaning our carpet. Very good work and very professional.
Pat and Tom Sapienza

I am really blown away by their professional demeanor along with the tidy cleanup. I would use them again. But pray not to ever have another ice dam

My basement is 194 yrs old. It’s looks so great now after Dillon, Garret, Jason and Mark worked their magic. So grateful for a challenging job very well done. Go Servepro!!!!!

Jason, Garrett, Mike, Dylan, Mark, and Avonnwe were awesome, courteous, and very professional. They went the extra mile to be sure everything was safe and completed the work on time! Thank you !