Appliance Repair reviews in Staten Island, New York

I'm disappointed, They didn't came on time(1 hour late). They came to tell me to get a new fridge. They didn't give me a specific diagnostic and I had to paid $120 for nothing. They're not professionals!

They did an amazing job fixing my Washer. They arrived on time, diagnosed the issue quickly, and had it running perfectly the same day. Very professional and affordable service

Paul was very helpful and detailed giving me all directions of options that would work for me and my fridge issues . He was on time and professional prior to arrival and during

Had a scary moment when my fridge started leaking water all over the kitchen floor. I reached out to and they sent a tech out the same day. The price was fair, no hidden fees, and my fridge is running like new now.

Paul looked over my washing machine to see what was wore and could be done to help it stay balanced in the spin cycle. I appreciated his honesty and expediency in completing the project.

Tom, the technician is very professional, knowledgeable,
courteous and respectful.
The office recording, on the other hand needs revamping!It NEVER RECOGNIZES ANY OF MY PHONE NUMBERS that I have supplied a number of times!!

He was prompt, and friendly. He fully explained what he was doing and thoroughly cleaned the dryer. He was patient with my questions. I would highly recommend him.

Late, never showed up, and he was sleeping in his truck for at least
2 hours, never again.

Tom was very professional and courteous. He made certain the fixes he made all worked before he left. Very pleased with his service and repair!

I called sears for a leaking washing machine they sent the company on 6/9/25 checked it and claimed that the detergent drawer had been clogged and was leaking. They claimed he fixed the issue and today 6/10/2025 the washing machine is leaking again after loading it with clothes.

John is the best tech Sears has! He really cares and is the only tech that takes the time and effort to resolve your appliance issues! He is a great representative of Sears! They are lucky to have him!

Polite & Professional
Polite, professional, knowledgeable, technician. Bart showed up for maintenance right on time, was courteous, professional and polite. My review and experience is based on a maintenance call so I am unable to provide an opinion on his technical expertise.

Kyrian was very professional, polite, and very helpful and knowledgeable. He gave some excellent tips for maintaining the washer and dryer.

I have ha sear home warranty service for years on all my appliances, I can’t say enough good things about it . Maybe because I live in NY within the 5 boroughs, but I never wait more than 1-2 days for a tech and usually most problems are solved on their first visit . I highly recommend this service

Dave is very knowledgeable about lawn tractors and always does a great job. Easy to work with and very professional.

Kyron very efficiently replaced the control board on our range. He was so pleasant and courteous, answering all of our questions, and even gave us a few tips about our stove that we were unaware of. We hope that we could request Kyron if we should have a problem in the future with any of our appliances. Thank you!

He was very knowledgeable and friendly.

Thomas was great and knew the issue right away as I shared the problem ahead of time. He had the part on hand. His performance is a 5. However, I am still in shock with the price. The part was #38.00, the labor $299.00 and a $50.00 cleaning fee. Personally, I think the cleaning should have been part of the service. Next time I will shop around but will not take it out on Thomas.

Always a professional and Tommy's work.is always perfect

Edward the Technician was Excellent! However the original request for repair was 3/18/24. To took 2 months to resolve after numerous phone calls and finally found an e-mail address contact which finally worked. Sears still owes me a refund for a water filter that was ordered, never received but charged to my credit card.

The worst experience of my life. No one to talk to. AI answers on everything. They could not get parts for my refrigerator for 11 days. And, the answer was always we are happy to help you. I had to cancel my order and use another repair service. Which did the repair in 2 days. Don’t ever use Sears.