Appliance Repair reviews in Staten Island, New York

I wasn't sure what was wrong with my washer. It kept acting strange and making noises. The repairman found the problem and fixed it on the spot. Quick and professional service

Edward have done exceptional job. He went above and beyond to find the reason and to resolve the noise from the refrigerator.

The technician is excellent, he is prompt and we have no issues with him. Making and appointment takes far too long and the 8am to 5pm time slot is ridiculous. Its impossible to work full time and get your appliances repaired without having to take off of work. Taking off of work (and losing a days pay) should not be the only to repair your appliances. It should be either morning or afternoon time slots as well as weekends.

Thomas was great
But the responses and action from your people at the call center leave a lot to be desired It took 3 weeks to fix the washing machine that is just over a year old
Tell them to stop patronize and stop using the word escalate
8-5 is not an appropriate time window especially when nobody shows up

The technician waa very polite. He got right to work and finished very quickly. The technician explained what the issue was and fixed it.

Thomas was a very nice guy, he knows exactly what is wrong all the time and he's one of the best repair people i've had in a while.

It has been impossible to get through to anyone in customer service. You get passed about and no resolution. Very different than past experiences.
The glass stove cover we had broke. The initial visit was perfect, although nothing was covered. they piece was ordered and we paid a deposit of about 75%.
The first glass top arrived smashed. The installer canceled and ordered another. The second glass top arrived, and the installer connected it, only to find it was also broken.
We told him we wanted a full refund, and we would but a new stove.
We are awaiting a refund.
I have recieved quite a few emails that show expenses, but nothing apologizing, offering a purchase opportunity or our refund.
Hopefully, that will change shortly.

Jim was great came in and went right to work and after 20 minutes or so my oven was operational, all went well.
Thanks Jim I would recommend him any time.
Sears and others however though should dump the AI and get real people back. It is terrible.

Very satisfied with the service I received. Jim, the technician, came within hours of my request for repair. Very prompt, courteous and professional. Seemed to know exactly what the problem was and fixed it. Could not have asked for better service

Repair of treadmill:
David arrived later than expected time (11:30), he did call me to tell me he was running late. Once he arrived David worked diligently to repair the treadmill.
The repair took longer than expected, because in addition to replacing the motor, the walking belt, and what looked like some sort of electronic "mother board" he also replaced the power cord.
David was polite and professional.

Juan came multiple times, but he was determined to get my furnace/ heating systems fixed. He was very patient and solved the problem in a timely manner. Very professional!

Juan Y was very professional and efficient. He arrived on time and was able to diagnose the issue on my hvac and fixed my heating issues during the coldest days

My tech Edward was extremely diligent, patient and nice. I have been waiting for this repair approximately a month & a half (different parts that were ordered had to b reordered) yet, he was pleasant & knowledgeable, which led to my fridge finally being repaired.

Although the technician came back to our house 4X to fix the same problem, which we did appreciate, on the last visit he left the house before turning the refrigerator and freezer cooling back on (we didn't realize it until almost a day later). Did you ever try to turn on or off the cooling on a Kitchen Aid refrigerator? He ruined hundreds of dollars of food by failing to turn the unit back on (stupid rushed mistake on the technician's part). The people at customer service send you text messages, but don't respond when you text back to them. Inconsistently well intentioned, but they make mistakes and the customer service is non-existent. There has to be better alternatives than this company.

If you ever have any issues with any of your appliances at home, this is the place to call. Not only are they super fast, professional, and extremely knowledgeable once they do something for you, you can rest assured it will be fixed! Best appliance repair company out there highly recommended for those oh no moments.

Their customer service was excellent. The representative I spoke with was friendly and responded quickly. The technician is also very friendly and easy to communicate with. They came on time and helped with my issue.

Kind gentleman came to do the diagnostics, explained me every detail what happened to my appliances. Very professional, fast and smooth job was done. Very well done! Highly recommended.

Great company with quality work! Found the the issue with my dishwasher immediately! Fixed it and it’s working like normal. Super friendly and professional! Will definitely use them again! Highly recommended!

Called 1 day and service the next. Carry most parts with them. Very professional .would highly recommend.wish I could give them 10 stars!

It was great experience. Our dryer works well, all the parts we needed, tech had in the car. So he fix it in one day. Very polite and well experienced.

The tech did the diagnostics in 20 minutes and after that offer the repair. He changed the part and my fridge works properly and I hope it will be used for many years.

Thanks Eugene for the excellent customer service!