Constraction reviews in Staten Island, New York

All members of the work crew were very helpful and considerate. The entire first floor
flooring was replaced without a flaw.

We had a fire that made the apartment uninhabitable and Ron Garcia responded right away. Then Joe Formisano and his crew went above and beyond cleaning up 20 years’ worth of fire and water damaged debris while at every step taking care with what could be salvaged and trying to minimize any more stress in this process. These are great guys and make you feel they have your back. Would highly recommend them. Can’t thank Ron and Joe and the crew enough!

We are so extremely impressed with Service Master, not only were they right on with coming as soon as the call was made but the amount of attention they showed to our situation was outstanding! They made sure every thing was so well taken care of! The guys were so polite and so courteous to our home and our belongings. I don’t wish water problems on anyone but if it does this is the company that needs to be called! They are amazing!

Jared and Bob did an excellent job. Extremely professional. Customer service was on point answered everything needed help with

We had a flood a few months ago. Our insurance company recommended this company ServiceMaster Restore by Complete I have to give them a rating of O FOR OUTSTANDING!!!. I dealt with Ron, Joe, David and a polite team of thorough and hard working fellas plus the lady that answers the office phone is delightful. From the flood cleanup team to the wall restoration team to the hard working dudes that installed a new carpet flawlessly I was pleasantly shocked at how well it all went. My texts, calls and questions were responded to in quick fashion. Special thanks to Ron the project manager!!! They completely worked around my schedule to get this done.

I am thoroughly disappointed with your company. From the beginning the communication was very lacking. I would have to call several times in order to get a response.

When my items were finally packed up and itemized, I got an itemized list in an EXTREMELY illegible form, that I could not ascertain what was on the list. Months later, I realized that this was purposely done.

After it was time for me to retrieve my items after my home was repaired, there were several items missing that I knew did not have any damage from the fire

My King size bed and mattress were not on the truck and I know neither were damaged because they were in a room that neither the fire, nor the fire department entered. No water damage either.

My air conditioner which was also in the bedroom. A leather ottoman which was in the basement was not on the truck, as well as two air mattresses. Again there was no damage to either because I checked after the fire. Also one of two of my three wall pictures were not on the truck which was also in my basement. A drill which was in the closet with other items that were retrieved was also not in the truck. There is no doubt in my mind that all of those items were stolen.

This is something that I will be reporting to my insurance company. Your company lacks integrity and obviously has employees who are unethical at best and thieves at worst. I will never use this company for anything because I do not trust them.

I must say that I received excellent service from start to finish and they are definitely getting several call backs from me. I 100% recommend them. Thank you Mr Henry, you and your team are amazing. ☺️

I am so surprised at all these great reviews for this company and here I am writing a bad one because of the experience I had with them. Let me start by saying I chose to work with service master the day my house caught fire. It took a whole year+months for restoration, up until now the house isn't even finished yet & this happened 12/27/2021. Since the company received their last check from my insurance company it's been very hard to get ahold of the rebuild manager. Several texts were sent to him to check things that weren't done correctly / unfinished. We moved in middle/end of March 2023. We have been dealing with not having hot water for a month now first text sent 4/5/2023, his reply was that someone would come. Noone came. 4/18 sent another text about the water, reply was "Guys came twice & had no access" yet, we had no phone calls or no ring doorbell was rang to let anyone know "someone actually came". I mean who comes and doesn't knock? My 8 month pregnant sister in law stays home and said no one ever came by. Gutters were forgotten. We been getting complaints from our neighbor because the house has no gutters and all the rain water hits their windows. The flooring is already breaking and some parts are ungluing completely. The ceiling lights are faulty. 4 of them have burnt out already. There was lies with painting the walls and it resulting in being primer not actual paint.
I reached out to Ronnie who has been the best contact so far (I don't even know what position he plays in this), he's been answering all my msgs and things usually get done once I get him involved but I am over it now.
I have a whole list of things that I didn't state in this review but if I keep going I'd be here for hours. I am BEYOND upset with this company. Having to heat water in pans to shower is INSANE ESPECIALLY when we have a new born coming in a month. This is unacceptable. Good luck to future clients.

Very responsive, professional, prompt and worked with me on cost efficiency for our basement demo. Tony, Mike and crew were top notch and I would highly recommend them to anyone in need of a good, reliable company. A+ for sure!!

A truly amazing and compassionate company! Extremely professional on the phone and in real life. I was getting high estimates from a company with a similar name, and when they threatened delays in service, Ron and ServiceMaster
swooped in to save us. Our basement had flooded, with 5”+ of water, wall to wall. Ron explained how quickly mold could grow, and how toxic that would be for my kids. Instead of waiting a few days (like other companies were trying to do) the crew from ServiceMaster was here quickly. I first called at 4pm, and Joe was here with a large crew by 6pm. They had the entire space cleaned and sprayed for mold in just 2 hours. By 8pm, all damaged items were out of the basement, and they set up 12 fans and 2 dehumidifiers to ensure that the basement would be completely dry. While other companies were trying to make me pay “overtime” charges, Ron worked with me to keep the costs within the budget set by my homeowner’s insurance. As a single mom, this was so helpful, more than words could say. While other companies tried to take advantage by overcharging, Ron told me “not today, and not with us.” The crew worked in a way that would be easiest for submitting insurance claims, ready to itemize and photograph everything that was damaged. I highly recommend ServiceMaster. They are classy, quick, kind, thorough, clean, efficient, and all around awesome!

Ronny and the team at ServiceMaster Restore By Complete are amazing!! They came to my house 1 hour after I called and went right to work. Ronny guided me through the whole process. He would call or text every morning we were on their schedule to let me know who was coming and what time they would be there. He would also follow up at the end of everyday with what was completed and what still needed to be done. All of the workers were professional and never left a mess. I highly recommend Servicemaster Restore by Complete.

Servicemaster By Complete was a huge part of me going foward with my life. No joke, I really mean it. We can finally move back into our apartment and pay one rent istead of three. I wouldn't have been able to survive without them.
Ronie, who was in charge of my contract with them, was an incredibly good and nice person. He cared very much about my overall situation.
He put Jorge in charge of the job of clean up. Jorge was top notch at every part of the job at hand. Jorge told and showed me everything that had to be done in order for us to move back in to our apartment.
Thank God for Jorge and his whole crew. They were amazing !!!!!!!

Thanks to Bill, Bertha, Sherif, Ed and Crystal, as well as an amazing team of 11 other workers, my house has been saved from a disastrous infiltration of soot throughout my entire home. Spending four full days they have been extremely focused on every detail to bring my home back to its clean and livable space. I am so thankful for their care, kindness, and certainly all the extra efforts they put out to restore my home. I highly recommend them to everyone.

Ronny and Dave have been amazing and so helpful during such a stressful experience in our lives. Our basement got flooded with some sewage that backed up. It did some damage to the basement and it needed to be slightly dismantled and then restored. It was stressful going through all that but Ronny and Dave were so transparent and our basement looks good as new . Ronny even went above and beyond and advocated for us with our insurance company and things got resolve . Thank you so much !

Joe and his team did an excellent job from start to finish. He was attentive, thorough, and professional throughout the entire process. He took the time to explain every detail clearly, so there were no surprises. He cleaned everything meticulously and made sure the job was completed perfectly. He also ensured all materials were removed and the space was left spotless. Highly recommend his services!

Tony and his team were fantastic to work with. He communicated with me through every step of the process and kept me up to date on the plan. I was moving into a building where the prior tenant had been smoking and it needed intense remediation. After Tony and his team completed their work the smoke smell was 100% gone. I would highly recommend their work.

We just finished up with Tony and his wonderful team at ServiceMaster. We had pipe burst in our apartment while we were out of town on vacation. Tony from the beginning was helpful, honest, responsive, and organized. He and his team got their equipment on site right away, were consistent about checking on the progress of the job, and never got flustered by our many, many questions and concerns. I would highly recommend Tony Otero and ServiceMaster for your mitigation needs.

Thanks to ServiceMaster, our house is on its way to recovery from a terrible water leak that occurred over a holiday weekend and damaged multiple rooms of our house. Tony responded immediately on July 4 and had an emergency crew in the house with drying equipment within hours. He and Mike were great to work with and guided us through the process of rescuing our house. Bertha did a fantastic job overseeing a big team onsite, which completed its work in a single week. She was very effective and followed all of our instructions, taking care to work around and not disturb features of the house that are valuable to us. ServiceMaster also did a great job working smoothly with our insurance company. Highly recommended.

After returning from vacation, we were devastated to discover that our refrigerator had leaked while we were away, causing significant water damage throughout our kitchen and basement. It was overwhelming — floors were soaked, and we were worried about long-term damage to our home.

Thankfully, our insurance company connected us with ServiceMaster Restore By Complete, and from the very first interaction, they were incredible. Scott, Joey and the rest of the team responded quickly, showed up on time, and immediately took control of the situation. They carefully assessed the damage, explained everything clearly, and got to work right away.

Their professionalism and efficiency were impressive. They used the proper equipment to extract the water, dry out the space, monitor moisture levels and test materials in areas of concern. They were also extremely respectful of our home and kept us informed throughout the entire process.

What could have been a disaster turned into a smooth and stress-free experience because of their expertise and attention to detail. We’re beyond grateful for their support during this process as they truly go above and beyond.

Service Master treated my living room for some flood damage. The guys, Joe, Jared and Johan were great. They did a professional job and clean job. They even put up with my noisy pug giving him all the love and attention. Thank you guys.

I was introduced to Bill by contractor connect . He was at my home by the next morning after a bad experience with another company . He assigned Benuvi on site and Michael as project manager . Bertha began the extensive demo with a great team with kindness and compassion , always with respect for my home . The ongoing communication with these two men exceeded all expectations ! The sub contractors ( Rand D and Marciano bros ) were meticulous but always in contact with my supervisory team . Benuvi and Michael responded in 15 mins when I called with an unrelated problem . Once again providing guidance and support. Bill , thank you for sending me your A team. !! A nightmare broken pipe turned into beautiful repair job with the kindest people , Five stars are not enough !