HVAC reviews in Apex, North Carolina

I was truly blown away by the level of service and communication from start to finish. Kyle was absolutely on top of everything, providing frequent updates and communicating clearly every step of the way. We genuinely felt like we were his only customer. Andrew, who came out to walk us through the new thermostat, was also fantastic, super helpful and patient. The entire crew working in this intense heat was professional, efficient, and clearly knew what they were doing. I couldn’t believe how smooth the whole process was. Impeccable service. I would confidently recommend them to anyone!

These guys are Pros. Honest and no pressure sales. Great prices and great service. I can't recommend Element enough.

Mario was amazing. He even cleaned inside the unit because I told him we have allergies. He was the tech both times and he was great. There really are not alot of great people and workers out there but he is one of them. Element services should feel very lucky that they got a good one!

I was very pleased Mario the technician gave me a call ahead of his arrival and was on time. Mario answered any questions I had and explained
things that I didn't know. And that to me is important. I did see that it was he quite thorough on everything that he did. I am exceptionally pleased with the service.

From my first interactions with Wendy at Element Service Group to my technician Mario Gutierrez this has been the best service I've encountered with a heating/air conditioning company.
With busy day to day the Element employees haven't forgotten customer service. It was a super experience with kind & intelligent professionals.
Thank you for making this a wonderful experience.
Best regards,
Darlene M.

Phenomenal service from Jeorell. Couldn't have asked for a better experience when handling our issue not having heat in our apartment. Felt like a family member coming by and helping out.

I contracted this repair through my home warranty company AHS. A different company they initially had sent me to was going to charge me $2000 in out of pocket costs. Mario came from Element and re-diagnosed the problem and turns out I didn't need the part the other company wanted to replace. All in all Mario ended up saving me $1500. And on top of that, he was able to add 1 year of maintenance checkup within the amount I was paying. I will be going with Element from now on.

Mr Jeorell Carrington is excellent asset to Element Service Group Mechanical. He has a great deal of knowledge, very professional and shows that his excellent work will be the platform in his profession. Thank you for your early arrival, and amazing social skills you showed me. Mark Murrell aka Happy Customer.

Element is top tier for HVAC. Kyle and Ryan from sales are excellent and nothing but professional. Mario has come out to service units at my property and has always gone above and beyond. Thank you Element for what y’all do.

Great service, from call to completion! Picked because manufacturer endorsed, and very happy with entire process. No upselling, efficient and professional employees (thanks, Mario!), up-to-date communications and invoicing, and it was a stress-free, clearly explained furnace fix. Definitely can feel comfortable and confident with this group!

I don’t recommend this business. They put a new system in my house summer of 2023 however the system was performing poorly. Called me to fix it because we didn’t have any heat during winter. They sent a technician that spent 5 hours trying to figure the problem. He changed the thermostat due to being a wrong one. During this process he was talking to his boss to walk him through it. That didn’t solve the problem. Called again but they refuse to come back and they quote me $1000. For better understanding I called different companies in the area. The new company which is Iceland breeze, they provided a report stating that the line that they run for the unit is wrong 1/4 . The new unit requires 3/8 so I called me again. After I confronted them with report they agree to put a new line and believe it or not that fixed the entire issue. My unit is working now thanks to report for island breeze company. Toke two years and a lot frustration to get this issue resolved. They never Apologize for their failure and the harm they cause me and my family. I don’t recommend them to anyone, they are money hungry and they very rude.

I had an excellent experience with Nick. He’s very knowledgeable and explains everything in “real person” terms. I’m a Realtor and have referred him to many of my clients as well. He’s friendly, trustworthy, and delivers 5 star service. I highly recommend Nick and Element Service Group!

I had a great experience with Element. I had a leak reported to me by the utility company. Nick came out and checked every possible leak source in and outside of the house. It turned out it was the toilet, both the seal and the tank were leaking. He gave me options for fixing or replacing. I opted to replace the toilet and he even met me at Lowe’s to help pick out the right toilet.

Service visit created additional risk and cost

The HVAC unit was already not working when the technician arrived. I confirmed that the outside HVAC disconnect still had its fuse, so basic power was present. During the service visit, however, a component from the outside unit was removed and the work was left incomplete. The company has since refused to take responsibility.

Because of this, I cannot get a proper diagnosis without first replacing the removed part—if it still exists. If that component is no longer available, I may be forced to replace the outside disconnect box, creating a major and unnecessary expense caused by this visit.

What should have been a straightforward diagnostic situation has now turned into added risk, delay, and cost. HVAC work requires accountability, and I would strongly caution others before using this company

I essentially paid these people a diagnosis' fee for them to create another layer of problems

We couldn’t be happier with the service provided by Ryan and Kyle from Element Service Group! Their customer service is absolutely stellar — they are professional, responsive, and go above and beyond to make sure everything is taken care of. Both are extremely knowledgeable and incredibly helpful, answering all of our questions and ensuring we fully understand the work being done. It’s rare to find a team that combines expertise with such genuine care for their customers. We’re very happy with their service and highly recommend them to anyone looking for dependable, top-quality support!

Nick with their new plumbing department was great. He performed a thorough inspection, made some recommendations for things I can do on my own, and completed a quick replacement of my expansion tank. Great service and a fair price.

I was very pleased with your technician Mario Gutierrez repair. He explained to me what the issue was and also showed me what part was the problem and from there he got the part and fixed it. He also explained that I should have further maintenance done on the furnace which my daughter and I agreed that we should go ahead and set that up to be done. I was very pleased with his work and his explanations of what service that I would need further.

Tim was STUPENDIOUS!!! He took great care of my home and my pipes, I had a backup and he was quick to come out and provide solutions. I highly recommend Element to everyone in Raleigh and Durham give these guys a call!!!

Tim was professional, empathetic but most importantly thorough in his delivery of what the next steps are in resolving my water heater issue. His follow through and completion of my install was beyond the five star rating I am able to leave.Thank you Tim and Element Service Group for being the BEST PLUMBING COMPANY IN APEX!!!

My repairs were completed within 2 days of my request. Nick arrived at the scheduled time and was done in record time. He also checked to make sure there were no other plumbing problems in the house and answered additional questions. There were leakage issues and part replacements. Very thorough, professional and knowledgeable. No mess left behind to clean up. I am so happy with my two new faucets and would call Element Service Group again for any plumbing issues.

Nick and his crew were outstanding. I also was very appreciative that they offered a free estimate. Several other big companies would not even give a rough order of magnitude without a $79 fee for one and $89 for the other company, their price was right. His response to our call was prompt. He was able to schedule us to meet our timeline. He did not try to force up sales after a short recommendation and discussion. The work was done efficiently. We are very happy with our choice using Element Service Group to replace our 14 year old water heater. I am going to use him for our ageing HVAC system.