HVAC reviews in Cary, North Carolina

I have been using Boer Bros for many years and am always completely satisfied with them. Today, a tech did my semi-annual maintenance. Everything was so easy! The tech was friendly, professional, knowledgeable, and efficient. Boer Bros has a large variety of maintenance options, and they all ensure that my HVAC system remains in good shape. This is a great HVAC company! I highly recommend them!

BOER ROTHERS PLUMBING IS THE BEST! Their professionalism, work ethic, and kindness were amazing. I had a burst pipe this past weekend requiring water shut-off, and they went above and beyond to fit me into their overbooked schedule. Todd (the technician who came out) was also so knowledgeable, efficient, and understanding. At least now I know who to call for future plumbing needs!

Boer Brothers is amazing! They always show up on time and have great communication. They don’t try to upsell you but do warn you when a system is getting older so that you can take its replacement into account for your budget. Johnny Hayes was our tech and he is SO KNOWLEDGEABLE and personable! He obviously loves his field of work and is so kind to share his knowledge on how to make your home more energy efficient.

Our heat pump stopped working on Staurday with some of the coldest days ahead and when we called Boer Brothers that monday, they immediately scheduled an appointment for us the next day! Chase came to the house and fixed the issue and was super helpful and patient with all our questions. We are so appreciative of not only the customer service provided by both the person helping to schedule but to Chase as well. All is now toasty!

We recently had a major issue with a leaking shower faucet that had gotten out of hand. My husband initially tried to fix it himself, but we discovered that the replacement parts were obsolete. We had to shut off the water to the whole house in the meantime, so it was a stressful situation.
Boer Brothers Family of Services (Plumbing Dept) came to the rescue! Their team got into the wall, diagnosed the problem quickly, and ended up replacing the necessary piping and faucet. They were skilled, efficient, and professional throughout the entire process.
What really stood out was the excellent customer service. The lead plumber even called me the next day to follow up and make sure everything was working properly. And to top it off, the bill was very reasonable — we were expecting a huge cost for the amount of work they did, but it was totally affordable.
We’re so appreciative of their quality work, attention to detail, and care for their customers. Highly recommend!

This is our second time using Phil N Great. The first time the a/c coil in the attic was replaced. This time, the upstairs outdoor unit was completely dead. We called and they came the next day promptly. Different team but just as courteous and knowledgeable as the first team. Both teams said that they were I interested in resolving our issue and not price gouging their customers. We have found this to be absolutely true the first time and which is why we called them again. In under 10 minutes they diagnosed that the condenser fan wire had been cut and one of them remarked that he had never seen that before. They repaired the wire, gave us a reasonable repair cost and we were back in business. My wife had relocate to the sofa downstairs and was extremely happy to go back upstairs. Many times you see 5 star reviews and ask yourself if you can trust them. In this case, you can. We read the great reviews the first time, which lead us to Phil N Great and we were extremely pleased. After a second repair, we have confirmed that the hype is real and now we are 5-star reviewers. Thank you Phil N Great for your outstanding professionalism in an industry that is viewed by some as untrustworthy. You have restored the hope of many customers and continue to. Wishing you much success and we now forever customers.

Thanks for providing excellent service to our heating system. Tyler was courteous and very personable. He seemed knowledgeable as he inspected and repaired the system. Prior to leaving, he checked for our satisfaction and understanding of the settings for the newly installed thermostat. You’re the BEST!
R.Moore

After getting two estimates from big box companies, we reached out to Nextdoor for other suggestions. Having seen Phil N Great HVAC mentioned several times, we gave them a call. They were quick with a call back, and an appointment was set for a diagnostic assessment. The technician (Tyler) listened to our concerns, offered suggestions which felt right, and a follow up appointment was set. From the office communication - to Tyler being on time and available for any questions, we highly recommend this local company.

We called first thing in the morning and an appointment was set for that afternoon. Our technician Tyler arrived on time and diagnosed the problem with our heat pump quickly and once the part arrived, the repair was made immediately. We were satisfied with our service and we felt the fee charged was reasonable. Thank you!

Great experience with Phil N Great! Catlin, our technician, helped diagnose a difficult problem with an overheating compressor. One other contractor had put in too much freon and then recommended replacing the entire system. Catlin extracted the excess freon and suggested replacing the TXV. Great and timely service even in the busy, record-hot summer, and he even showed me what he was doing and explained what he was seeing throughout the diagnostics, which was interesting for me at least (being an electrical engineer :) Saved me a ton of money and will hopefully get a few more years out of our system. I highly recommend Phil N Great!

Bill and Catlin are true professionals. I’ve been using their services for the past 5 years, and they’ve resolved many of my HVAC issues.
Highly recommend Bill and Catlin!

First time using and so appreciated the small business feel and treatment! They were prompt to get me on the schedule, more than fair and honest and competitive. They won my business and I'm sure will win yours!

We have been using Phil N. Great for several years from HVAC annual maintenance to larger efforts like control board and evaporator coil replacements. The technical team is highly skilled, friendly, and great at diagnosing complicated issues. We have experienced quick responses and great communication from the front office. Excellent service and reasonable prices. Highly recommend!!!

UPDATE: Still doing great and timely work. I had them install a new Goodman unit a bit ago and my electric bill went way down. I just had a failure due to clogged air vents (from other work done on the house) causing a water buildup in HVAC which shut the system off. Gave me very useful information about preventing this as the other work goes on.

Quickly assessed the issue. It was actually a plumbing issue and Caitlin gave me all the pertinent information regarding the leak. Very polite and helpful.

Technician Bill arrived on time, was courteous, diagnosed and resolved my issue in about 15 minutes, and did not try to upsell me on equipment that I don't need. Very satisfied.

Great experience from Phil n Great. Catlin came out to analyze my current setup and determined what was honestly best for my attic loft area that was not getting enough air. I had my head set on just biting the cost and getting a mini split installed, but they recommended that a multi-zoning option would cover the space with ease. They were able to save me on costs and the current air flow has improved and the loft is comfortable to live in!

Phil N Great was recommended by neighbors. Thanks Tyler for conducting my HVAC Winter maintenance.

Phil N. Great Heating & Cooling is a highly professional and capable HVAC provider. I use them for regular maintenance and am quite satisfied with the quality of work. Employees such as Tyler are prompt, honest and never try to upsell services. I am pleased to give this company my highest recommendation.

The best service ever! Used Phil & Great before for a big install, and must say when I needed my gas line turned off recently to work on the counter & stove? The gas company couldn’t put me on their schedule. Phil & Great quickly responded! Not only that, they came out to assist and said, No Charge! The human side of help in an emergency situation. Denise said, Merry Christmas, No charge to you cause we understand! Phil & Great always there to help!!!
Thanks Phil & Great,
Lilly Budd

Calling an HVAC company almost always means something has gone wrong in your home, which is undoubtedly stress-inducing; but my experience with Catlin and his team (most recently Tyler) has always been exceptional. Very easy to coordinate with, very professional, and best of all; incredibly transparent and helpful for a non-mechanically inclined customer like me. There has never been so much as a whiff of the sleazy up-selling tactics I have experienced with other providers. Just great consultation and straight shooting. I would highly recommend them!

Very pleased with my winter service today on my unit. Tyler was very pleasant and explained to me what he would be doing. He changed my filters for me and gave me a recommendation to change filters every month using the less expensive filters versus the more expensive ones that can be used three months. I received a call prior to his arrival by the office as they stated when I scheduled. Very professional and was in and out of my home within a reasonable amount of time. Note: As I cam,e in to write a review for my summer maintenance I realized I never hit the post button to send my review in. I’m sending it a few months late but better late than never