HVAC reviews in Cary, North Carolina

Bill from the Phil N. Great team was phenomenal. Not only was he able to arrive same day, but he was friendly, diagnosed the problem after checking numerous potential concern areas, and provided solution options. We laughed at what previous vendors tried charging me historically and left me better educated of our new homes system, and with a game plan moving forward. All in all, great service. Without a doubt, we will be keeping their info on my fridge for future maintenance/service.

Have been using services from Phil N Great for 2 years- Tyler is wonderful, courteous, highly knowledgeable and thorough. I’ve lived here in the triangle for 41 years and have used other HVAC companies. These people are dependable and most competent! This is the company I will keep!

Called Phil N. Great to come fix my heat when it went out based on NextDoor reviews. I was not disappointed. The tech quickly fixed the issue and the cost was very reasonable. I know my system is a little older, but he didn’t tell me I needed to replace it like other companies I’ve dealt with. He suggested their maintenance program to help extend the life of the equipment. The cost for their maintenance program is also very reasonable. Would definitely recommend!!

HVAC was not working. They scheduled the next day at my convenience and was able to quickly diagnose the issue. It ended up being a minor issue of blockage that was quickly cleaned / remedied. I also received feedback on current status of the unit and recommendations on how to prevent it in the future. They did not try to upsell me and offered a very reasonable price to go with quick, friendly and thorough service answering all my questions.

I would recommend them to friends & family

We just had a new more powerful HVAC system installed. It was making a strange noise then it shut down so I called to have it checked out. A service person was sent out within a few days and it appears the problem was related to a loose cap on the top of the unit. It is now working well. I appreciate that they responded to my concern quickly. The new system is doing a great job.

Phil N. Great is our reliable HVAC service provider and I am so glad I found them based on other stellar recommendations. Tyler has been our faithful technician and always helps us with honest maintenance checks and issues. We had a piece in our heating unit fail in January when it was freezing and he and team got us the part quickly and installed in a day. Denise is wonderful to work with regarding scheduling and invoicing. Catlin also helped us out on a bigger project. I have great trust in them because they aim to fix the units and get them running as long as possible instead of just trying to install new units for thousands of dollars like the other big companies. I highly recommend Phil N. Great and they will have you feelin great in no time :-)

For the past 8-10 months we have been dealing with an issue on one of our systems. Our old service provider had been trying to diagnose and solve this issue along with about $8,000 of repair work/guess work that proved to be completely ineffective. I finally decided to ask my friends for a recommendation and they ALL overwhelmingly recommended Phil N. Great. Because our issue was very inconsistent it was very difficult to predict when to call them out to take a look….but that’s exactly what I did and they were able to come within a few hours. Not only that, but the owner Catlin came with Tyler and spent 3 hours here trying to solve our issue - which they did! I can’t tell you how much time, frustration, and money we have wasted this past year on this unit. If you are even thinking about switching up your service provider then think no more - Phil N. Great is absolutely fabulous! They know their way around the most complicated systems, provide top notch service, offer extremely fair pricing and are a true delight to work with. Denise at the front office was so patient and sweet even as I came to them as a new customer dealing with lots of past frustrations!! THANK YOU Catlin, Tyler, and Denise :-)

Quick schedule to replace my upstairs heat pump. Install team were careful on removal and installation of inside unit from a very tight attic space. Tracked down a leak in refrigerant line that was caused by previous construction work. One glitch after system was running for an hour or so, but follow-up very prompt within the hour to correct. System is running well. Overall good job and good service.

Elias and his team were very professional and installed the entire downstairs AC/furnace in my house within about 4 hours. They answered several questions about my system and the upstairs one as well, which I just wanted checked out, and didn't try to upsell me anything. The entire install price was FAR better than 2 other quotes I received, as well.

The owner came out himself to get my heat pump working again. He was courteous, attentive, and very knowledgeable. The condensate line was the issue, and he had it corrected within about half an hour. This company guarantees their work and materials for two years, so the repair was free.
Awesome experience!

Bill with Phil and Great was extremely knowledgeable and timely when servicing our older HVAC. He provided excellent information about our system and was able to get us up and running during peak season. We’ve used Phil and Great at a previous house and their pricing and service is always transparent, honesty, and fair.

Phil N Great has been fantastic to work with. They gave me a great price when I had to replace one of my units a few years back and have been responsive and easy to work with on regular maintenance and any other issues that I've had with my system.

I called with an A/C issue and was genuinely impressed that they were able to come out the same day. From the moment Tyler arrived, I felt reassured — he took my concerns seriously and quickly confirmed that there really was an issue with the system even though the temperature was okay.

Tyler diagnosed the problem efficiently and explained everything clearly. He was professional, fast, and truly customer-focused. I wouldn’t hesitate to call them again or recommend them to anyone needing HVAC help.

Catlin was recommended by a friend and I could not be happier with the service. We replaced both of our units about 6 years ago and had maintenance through the installing company. But every summer one of the units would fail and require a few hundred dollars of work. When it happened again this summer we had Phil N Great come out and they fixed a couple of small, silly things that have our system running better than ever. This was a few days after we paid a lot of money to “fix” the issue with a national company.

Also their prices are 80% cheaper than what I had to pay with the other company. When I called to complain to the other national company, they simply said that they could not compete with the prices. They refunded some of the difference but they couldn’t make up the whole difference. Seemed odd to me that the small guy out-priced the national guy, by a lot.

I called Phil N. Great in the morning and had a technician at our house shortly after noon. Tyler was very professional and friendly. He was able to quickly solve our problem and explain what he needed to do. We will definitely call them again!

The team works hard and speaks plainly. We're happy to rely on them for semi-annual preventive maintenance. Because we do, today's repair was discounted 10%.

Tyler came out to inspect our unit as to make sure it was working efficiently due to this extremely high temperature/humidity days. He did make some adjustments. Our unit is new & Phil N. Great HVAC just replaced our old unit recently. Following up on their two year service warranty. Contacted them yesterday of issues & came out this morning (Monday). Great company & service!!!

Phil N. Great Heating & Cooling in Cary, NC absolutely lives up to the name — they’re better than great! From the very first phone call, their team was warm, helpful, and incredibly responsive. It’s rare to find a company that combines friendly service, fair pricing, and true professionalism, but these guys nail it.

They showed up right on time, explained everything clearly, and got the job done efficiently without cutting corners. No upsells, no surprises — just honest work at amazing rates.

If you want a local HVAC company that treats you right and knows what they’re doing, Phil N Great is the one to call. Can’t recommend them highly enough!

Phil N Great is a wonderful company. From the Owner, Secretary & up to the Thecnician they are all super great. Trust your HVAC SYSTEM to Phil N Great!!!

Our A/C went out on a 90* day. Our daughter recommended Phil N. Great, so we gave them a call. They were able to send Bill to us right away and he was able to diagnose and repair the issue right away. He was friendly and helpful and explained what broke and what to watch for in the future. Great job and great company.

Our air conditioner stopped working and friends of ours recommended Phil N. Great. Bill was our technician who came out to work on it. He was great! He fixed the problem, was very knowledgeable and explained everything to us. The price was really reasonable, so all around we were so pleased and will be using them from now on. We even signed up for the maintenance plan so we can keep our air and heat clean and inspected every year.