Plumbing reviews in Durham, North Carolina

I went purely by Google reviews when searching for a plumber, after having been disappointed with my previous plumber. I was not disappointed with Bull City Plumbing. They showed up promptly at the appointed time and expertly fixed a leaking shower faucet and several smaller issues, for what I thought was a fair price. I'll definitely be using them again and can highly recommend them!

The best service of any business in Durham I have encountered, bar none.

This is the only place I will be calling for plumbing or HVAC in the future. These guys have provided us so much peace of mind - please give them a try if you’re having an issue with your home.

My 20yr old downstair all in one Goodman gas-pack stopped working. Angel was great, he came out the next day I called and diagnosed the problem and provided me with different options and explained the costs for each option. Preston was also great, him knowing I would be throwing money at my 20yr old Goodman every year he called me to talk over my situation and sent me quotes for two new units. I decided to accept his quote for the best unit. Then John and Hansen came to install the new unit the very next day, they just installed my upstairs unit the prior month and did a fantastic job, and now repeated doing another fantastic job installing the all in one gas-pack. I highly recommend Streamline Service!!!

Erik came on Saturday and got paid $202 for tearing up my home and fixing nothing because they turnt their company charges a emergency fee just for him to repeat back to me what I explain to him what the problem I was experiencing with the water. A waste of time. I only needed the shower valve replaced due to a leak. Erik took the fixture off. While doing so he heard the water continuously running in the back of the toilet, yet tore a piece of my drywall off behind the toilet when he simply said he do not hear any water leaking from anywhere else. I had already got the water down in my shower from a back up. Now time for pricing. Well there’s automatically $189 service charge for coming out on Saturday. He wanted to charge over $300 and some for replacing a valve that he claim they probably no longer make. I purchased the valve myself from Lowe’s for about $24 and watched you tube and replaced it myself. The flapper and kit that needed to be replaced in the back of the toilet he was trying to charge me over $200 to replace yet that whole kit at Walmart cost $16 and some change. As far as the shower, I ran the snake that I had under the sink down the drain for free yet he was trying to charge over $500 to do for less than 45 minutes which it took me 30. Over all he was trying to charge me over $1400 for shyt that cost less than $50. Plus my wall is torn out and needs to be replaced. I called the company and was told that the manager was gonna give me a call. I haven’t gotten that call yet. Now due to the hole in the wall, a baby mice has now gotten into my home. At least refund me my $202 so I can get my wall fix. I am not a satisfied customer and I will not recommend this company to anyone. I didn’t get any work done. He didn’t offer to fix my wall and left the fixture off and laid it on the back of the toilet. Please refund me my money. Thanks.

I used Streamline Services to replace my HVAC system and to install insulation on the ductwork in my basement in August 2024, and unfortunately that was an extremely expensive mistake. We have since had them out 7 times that I have record of to repair issues related to the ductwork insulation, at extreme disruption to mine and my husband’s jobs which are based in our home, and on 2 of those occasions they also had a manager supervising. It’s the least of my concerns at this point but they left a mess each time they came, insulation scraps and screws all over the place and tape stuck to the floor. After all that, the insulation has never been properly adhered to the ductwork and has fallen down repeatedly, there are multiple areas where the fiberglass insulation is exposed and where the tape has visibly lifted. The photos show what it looks like today, after the 7 repair jobs. Would you be happy with this in your home at the cost of $6,592?

Their communication is somehow even worse than their workmanship. I’ve been trying to speak to a manager about a refund since December (I have record of 10 such inquiries I made in that time) and I’ve either been ignored or told that someone will call me and it never happens. They did give me a refund that amounted to roughly 8% of what I paid for the duct wrapping about two weeks ago, without contacting me or letting me know which I found odd, however that is not at all reflective of what I should be refunded after all of this and I think they just did it in hopes that I would leave them alone.

I really wanted to resolve this with them amicably and have been exceedingly patient with them but unfortunately that goodwill hasn’t been reciprocated. We paid for our ducts to be wrapped and sealed and I think it’s clear we didn’t get what we paid for.

Anthony was great. He arrived right on time, and gave a nice thorough explanation of the scope of the work needed to install a new EV charger.

The estimate was fairly steep, so I'm going to get at least one more estimate. No problem with Anthony though ---- he was really easy to work with.

I had a whole home piping replacement done by Streamline. From the initial quote to the final inspection everything went well and on schedule. I was impressed with the knowledge of the lead technicians, particularly William who I plan to work with again.

Eric was extremely courteous, professional and competent, and kept us informed of his work as he went along. He successfully diagnosed our leaking problem and was able to correct it during his visit. Happily the service fee was extremely reasonable.He also made us aware of other issues that we need to address and will be using Streamline for these follow up services.

Excellent service!! On time which is a big thing for me. He gave professional service & very respectful. Work was also done in a timely manner. He also went to go get my toilet from Home Depot which I truly appreciated. Thank you Demarkus!!

Tyler was exceptional in his help with our problem. He is very courteous and knowledgeable. The fact that Streamline acknowledged my call and sent Tyler's picture so that we would know who was coming was wonderful!

Excellent service provided by Hayden Stuart. He was very attentive and conducted a thorough assessment of my home’s electrical system. I am very pleased with the service provided by Streamline Services. I will definitely recommend them if someone asks me in the future.

We have used Streamline for years and have utilized several of their services from having a full HVAC replacement to various electrical and plumbing repairs. We have found the technicians to be friendly and knowledgeable and they do quality work. The company is responsive and scheduling is easy. I definitely recommend.

Tyler called bright and early and I could see his smile through our conversation. He was very pleasant and easy to work with. Very thorough with examining my property and getting to the root cause of the problem. He explained step by step. I’m very pleased with the company but more importantly Tyler was amazing.

Trey exemplified great customer service and did great work for us as well. Will definitely use this company again in the future.

So Google won’t let me leave a second review but I had these fine folks out again this time to look at the HVAC unit and Miguel Cruz was great. Very knowledgeable and helpful. Absolutely fantastic service from Miguel, Trey, and the company as a whole.

Third time is a charm, Bayron Vallejo came out to install the HVAC system we needed today. This company continues to define excellent customer service. I am very appreciative to everyone I have interacted with from this company, they do make an unexpected financial burden like replacing an HVAC unit a little easier by being so easy to work with. I think we are up to 15/5 ⭐️

Eric was exceptional—highly knowledgeable, articulate, and professional throughout the entire experience. He was friendly, optimistic, and a pleasure to work with. His expertise and clear communication made the process smooth and reassuring. I would gladly recommend him to anyone in need of a reliable, top-tier plumber.

With the upcoming weather, I needed to make sure my gas fireplace was working. William came out and made sure I was all set. He was patient, very knowledgeable, and gave me a huge sense of relief. 20/10!

This was our fourth service performed by Streamline Services. Devyn performed an annual inspection on our hvac. He was professional and courteous, very pleasant to talk with. He demonstrated respect for us and our home. He addressed all our questions. That's four great experiences. There is a great work culture at Streamline Services. I will definitely have them back when needed for home water, electrical, and hvac repairs/service.

Great customer service for start to finish. They were able to come out and assess my needs and make a recommendation promptly. They were thorough and explained all my options. Great job

Sam was great! A nice guy and very pleasant - He was here on time and did a great job performing the annual service/inspection on my house plumbing and tankless hot water heater. Quick and thorough. Streamline ALWAYS does a great job! Get the "Family Plan" - it's well worth it.

I called about my heat, and they promptly answered. My tech was Nate he was very kind, he went above and beyond to get us comfortable with some heat over the weekend, he also scheduled a new visit to have everything fix on Monday as he wasn't able to fix everything the same day.

I’ve been extremely disappointed with my experience with Streamline Service. Our HVAC unit stopped providing heat, leaving our house around 50 degrees — and we have a 2-year-old at home. When I tried to schedule an appointment, I specifically requested that they first check the outside unit, since the thermostat is working properly and the filter is clean.
I’m a teacher and cannot leave work during the day. I explained that I could meet by 4:15, but I was told I would be charged an after-hours fee. Despite being a longtime customer who has spent thousands of dollars with them for electrical work and a hot water heater — and even paying monthly for their family plan — there was no flexibility or consideration.
They also insisted they must come inside the house and wouldn’t even check the outside unit first to determine if the issue was there. That felt unnecessary and dismissive, especially given the circumstances.
Customer loyalty and urgency clearly didn’t matter here. When your heat is out and your child is cold, you expect a service company to show some level of care and common sense. Unfortunately, that was not my experience with Streamline Service.