HVAC reviews in Garner, North Carolina

One of our AC units went out last summer and the Comfort Wizard team made sure our downed unit limped along until they were able to install in Carrier unit. Great techs and installation team. Good Pm too. Would recommend.

I’ve been waiting for the word for when my appointment was and I’m living in a 95 degree home. So the tech Harvey or Harley or whatever arrived to my home at 9 PM. He did not warn me he was coming today/tonight (never called, emailed, or text that I had an appointment today) and showed up when most people are in bed. He says he saw the lights were off and just drove away. He admits he never knocked on the door, never rang the bell... just drove away. When I got out of the shower I called him back and he refused to return. Telling me I might be able to be scheduled for two days from now. WTF? Terrible tech/company.

(Update since I cannot reply to his reply: my property management company have no record of you reaching out. My office manager has no record of you reaching out. You never told myself you were coming. Lights are off because it’s 95 degrees and I’m not in those rooms. I’m stuck in the back of the house with a Walmart window unit for the passed 3 days. You called AT 9PM while I was in the shower with NO warning you were even coming, didn’t knock, didn’t ring the bell. How do you think that’s ok?)

Comfort Wizards came to the rescue! I had some HVAC work scheduled and the person backed out. Comfort Wizards came ready to work. Installed the whole system in two days with duct work! Great Service. Thank you Comfort Wizards!

Very happy with their service! Great communication with the tech who quickly diagnosed the problem with my upstairs AC unit and fixed it. Also diagnosed a problem with the downstairs AC unit as well, but didn't have the part to repair it. Will come back for that repair. I am very pleased with Comfort Wizards Heating & AC and would highly recommend them.

I had a similar experience as Sofia, and never received a call to reschedule for the next day, nor the 45 minute advance call on the second day. Other than that major lack in communication, the service was excellent. I understand the early heat wave and the 100s of calls from warranty calls vs the expected 10 per day can overwhelm the new reservation system and additional new employees, so I expect to be back to normal excellent service AND communication that I am used to before long.

Harlan the owner helped my family personally when the insurance company did not honor there agreement. Our heat pump needed major repair, they personally took charge of situation and fixed my unit and took care of insurance company. Customer service does exist with this company. Great technicians and just good people. I highly recommend this company

Have been using Comfort Wizards for quite a few years and I have an older system. The guys who came out were great! They explained everything clearly and answered my questions with plain English getting to the point.
I always have a good experience with this company, this time it was exceptional! Thank you Comfort Wizards!

My HVAC unit went out on me during the holidays. Harlie came out and was very thorough. We had a new unit put in and am very pleased. I have had both units at the house replaced by Comfort Wizards and both times we have been impressed with their work.

I had four quotes for replacement of my HVAC unit. Comfort Wizards did a thorough load calculation, spent the time to discuss all my options, then gave me a very competitive quote. They just finished the installation, and the unit is working wonderfully. The installation is top notch. I will certainly use them again.

Harlie was very down-to-earth and easy to work with. I had the entire 20 year old 5 ton Goodman HVAC system replaced with a new variable speed Carrier 4 ton HVAC unit; the refrigerant lines and the ductwork around the air handler were completely replaced. Harlie's crew did an excellent job on the installation, I have NO COMPLAINTS and I am very detail oriented.

Before selecting Comfort Wizards, I obtained estimates from two Trane companies in the Raleigh/Garner area; I was shocked with their prices (which DID NOT INCLUDE replacing the refrigerant lines - $800 for that alone). For an exactly comparable Carrier system, Harlie came in $4500 below the Trane estimates and he was offering to do more. He explained the difference easily, his overhead is non-existent compared to the bigger companies, he doesn't have estimators, middle men and large building overhead to pay. In summary, you can waste your money with a "big name" or you can get a great install at a much more affordable price on a great Carrier unit from Comfort Wizards. Your choice.

Having the exact same experience as T Sal. I'm using them because they are the contractor for my warranty company. They came onsite because my AC broke down a few days ago and replaced a capacitor and "apparently" the hard start kit. A couple days after they came my usual HVAC company came to clean it and when they did their routine inspection they told me that I needed a hard start kit because the compressor was under lots of load. Also the unit was making a horrible noise. So I called back my warranty company and they opened a re-work request with them. A few days went by and nobody called me to re-schedule. So I called them this past Friday before getting home and actually finding that the unit wasn't working and they said they will send someone on Monday. I called the warranty company after finding that the AC wasn't working and they raised my request to urgent. We spent the entire weekend without AC with 3 kids(one of them a 1 year old baby). Today the receptionist(who is very rude and unprofessional) called me to tell me that they needed to re-schedule. I complained and she said that the owner will come to deal with it. I called back a few hours later to get an ETA and she told me that she didn't have one and to call the warranty company and complain if I wanted to. Just look at the yelp reviews and don't be fooled by the google reviews.

Harley made me feel like we were business partners while we were designing the system that met my financial and HVAC needs. I am a person who wants to know all the details. Harley was very patient and explained all aspects thoroughly. He balanced the air flow in my system and used fact-based management to back up his recommendations. (Load Calculation) He provided multiple quotes that made it easy for me to decide on the best system that fit my needs. He also provided an all-inclusive service that covered air purification, de-humidification, vapor barriers and Knight UV lighting. He is flexible and will design a system that you will be happy with. Harley and his team provided "World Class" service. One example: I was surprised when he showed up with 2 window units and installed them so I would be comfortable during the time they installed the system. May I add at no extra cost. I highly recommend him and his team.

I hired Comfort Wizards to do major AC repair and replacement work in my 10-year-old home in 2013 and again in 2015. First, a coil replacement on the second-floor original system that had failed. Then, running new conduits to a new sun room, followed by replacement of the first-floor system, including running a new conduit and vent to added room.

The work was done carefully, professionally, and with detailed explanation of what they were doing, what they had completed, and how to use all the new components.

I couldn't be more pleased with this company's work, fair pricing, and response to our needs!

I've used Comfort Wizards for tune-ups and replacement of my downstairs and upstairs unit. They have always been excellent. They have taken the time to evaluate all the factors and understand my needs. Their pricing is very good as well. Highly recommend.

Harley is top notch. I don’t generally take the time to write reviews but, He’s always taken great care of me. I had Comfort Wizards install a new Carrier system for me 4 yrs ago and not a single problem or service call. I came home a few nights ago and my AC wasn’t working. Temperatures still in the 90’s, wife and kids – not happy By the time I called Harley for help, it was after 9pm so I didn’t expect to hear back till the next day. Amazingly, Harley called me back a few minutes later and spent considerable time troubleshooting with me over the phone and finally figuring out what the issue was. Thanks to Harley, I was able to get my AC working in short order and without having to wait for a tech to come out. Thanks Harley!!!

I was very impressed with Harlie Noble! After looking at my furnace and diagnosing it with a prior shabby job (to put it nicely), he helped me go to the source to get it fixed THE CORRECT WAY, unlike before with the previous maintenance company. He provided me with information, sources, contacts, drawings, and overall education on the issue. He no doubt went above and beyond and I'm very grateful for him. Highly recommend! Thank you, Harlie!

We have been using Comfort Wizards for over 2 years and definitely consider them experts in their field. Regardless of the product, I have not worked with a company who's owner will take as much time as Harlie does to make sure you understand what you are getting and why. He is one of the most honest people you will work with.

My experience is the same as other recent reviewers, which really worries me. I was also connected to them through my home warranty service. So having to deal with horrible customer service from HMS (home warranty) combined with the horrible customer service of Comfort Wizards has turned into a full time job.

Given an appointment with the same "No guaranteed time frame" and "45 minute heads up call". I called 3 times throughout the day to verify that I was still on the schedule. Got the EXACT same line "First call was difficult and is taking longer than expected". At 6:30pm techs finally called and showed up 5 minutes later. They told me that there was some confusion about the schedule!

After the techs finally arrived and checked out the system, I was basically told that it was better if they did NOTHING at the time (but sure put their hand out for the deductible--- which was an HMS drama). Unit needs cleaning before any diagnosis can be done and that won't be covered by HMS. But they wanted to submit for an approval to do a leak test and wanted to do both at the same time-- for my benefit, of course.

Getting all that "non-approval" took days, but not ALL Comfort Wizard's issues. Finally got it scheduled for DAYS later. Here it is the day before the appointment and I called to confirm appointment. Not surprised at all to find that there is no record of the "service order".

At this point I've been without properly working air for the upstairs since MAY 14th. Again, was only assigned to Comfort Wizards on 6/25. I'm afraid to ask to be assigned to ANOTHER service provider (they are my 5th). Apparently none of the businesses who are willing to work with HMS have very good customer service.

So at this point I'm waiting for a call back to figure out where my service order is and to find out if they are coming tomorrow. Based on the other reviews here, maybe I need to ask to speak to the owner. He seems to provide better service. So sorry that he is letting his employees ruin his good name.

This was a great service call. Raymond came out, did a quick diagnostic and had the whole house running cool again. Also had some good tips for making my AC work better, and got all the specs from my system so that if it completely tanks they can do a quick replacement (my system is vintage 90's. ...the odds are not in its favor.). I had to get my system restored a couple of years and this price was less than then.

We are very pleased with our service received by Comfort Wizards Heating & AC. Ray installed our Halo Reme, and I don't know the name of the man who came to check that it was functioning correctly. While he was doing the checking, Ray just dropped by to say hello to us and see how satisfied we were. Both, Ray and the man who came out this week per our service contract, were great. I love how they call and explain, if weather might interfere and to make sure the date is good for us. Everyone is very warm and friendly.

I purchased my house ten years ago and the day I moved in the AC motor went. The home warranty company sent Comfort Wizards to fix it and I've never looked back. Later that year they replaced my furnace for me and they've done all my service calls over the last decade. Earlier this year, in August, my 30 year old AC unit took it's last breath. I could have repaired it for $600 he said, but Owner, Harlie (who made the house call himself), suggested I install a heat pump. I was skeptical, even trusting Comfort Wizards like I do, that they just wanted to make a buck off me, but Harlie sat down with me for almost 3 hours and explained how heat/ac units work, comparing my old unit with a new one... he explained how much of my electric bill is really spent heating and cooling the house, and what percentage of that amount I would save... he did the math and showed me how much I'd be saving on my electric bill if I went ahead and installed a heat pump... which wound up being within 15 dollars of the heat pump payment, so it was pretty much a wash. BUT when the heat pump is paid for in three years, Ill still save over $100 on my electric bill every month. I was sold... if he was telling the truth of course! But only time would tell that as the bills rolled in. Harlie told me to make sure I kept him updated on my savings and if it was not as he said, i was to call him right back (and he gave me his cell phone number). I'm happy to say he was spot on! My electric bill HAS been over $100 cheaper these last few months AND my home heats and cools so much more efficiently now! I wasn't expecting to see such a NOTICEABLE difference in comfort inside the home!! I'm SO glad I took the advice of a professional and I am SO glad that Comfort Wizards was who the insurance company sent to my home ten years ago. I HIGHLY recommend them. A good, honest, family owned business with fantastic customer service!!