HVAC reviews in Garner, North Carolina

I purchased a maintenance service contract from May 23, 2022 - May 23, 2023, with Comfort Wizards in the amount of $189.69. This was billed to my checking account on 5/24/2022. The contract terms state:
"Preventative Maintenance Agreement for one system includes two visits/year where we will clean and inspect the system and verify proper operation. One visit will take place during the cooling season and one during the heating season. You will also receive a discounted diagnostic fee of $99 + tax for any service calls during the year and 15% off of any repairs to your system during the year."
Despite numerous calls (from myself and my husband) and emails, I did NOT receive the 2 preventive maintenance visits during the contract term. After calls and emails offered no responses I asked for a refund on Dec 22, 2002, 9:47 AM which again went unanswered.
Hopefully if anyone from the business reads and responds to these reviews, they will contact me regarding a refund for the unfulfilled contract.

I rarely write reviews but I had to this time. This is my first time dealing with Comfort Wizards, and it certainly won't be my last, from this point they'll be my HVAC company. Harlan came out it to give me a quote on a new furnace but evaluated the condition of the furnace first. Another company had come out and convinced me that certain expensive components needed to be replaced and gave me a very high quote for doing the repairs and suggested that it might be better to put in a new system. They then arranged to have a sales person come over that afternoon. The sales person gave me a quote on a new system and again, it was a very high. I guess hoping that they I would make a rush decision. Instead I arranged to get some other quotes. The first company that came out gave me a quote that was almost half that of the other company. When Harlan came out I was just expecting him to give me a quote for a new system. However, Harlan felt it was important to first determine whether I really needed a new furnace. Harlan took a look at the system and clearly explained why the high temperature limit might have been triggered, which shut down my zone system circuit board and the furnace. Harlan reset the system and then set out a number of reasonable options to fix the issue if it occurred again. Everything is currently working well and Harlan saved me a bundle of money. It's encouraging to know that there are honest folks out there.

I've been working with Harlie for the last year or so, at the recommendation of a realtor friend. Harlie is great at his job, and very reliable. He told me exactly what was wrong with my unit and explained all of the pricing well enough that it actually made sense (unlike the previous company I used, whose technicians always recommended expensive parts but couldn't explain exactly why I needed them). Better than that, he fixed the problem the first time. I refer all of my friends to Harlie and will continue to use him/the company for future service and maintenance.

When my husband and I were spending about $500 on our utility bill each month, we decided to get a quote for a new a/c unit (the one we had was about twenty years old). We called two companies, and one of them was Comfort Wizards. Harlie, the owner, came to our house and did a very thorough inspection. He gave us a quote for a new unit and duct work, which was about the same price that the other company had quoted us at. We decided to go through with the installation.

During the installation Harlie answered the phone every time I called. He went above and beyond to make sure that my family didn't go without air conditioning in the summer heat by bringing two window units to my house for us to use temporarily. The workers that he sent to complete the installation were extremely professional and arrived on time every day that week.

I strongly recommend this company!

We were Comfort Wizards first customer back in 2005 when they replaced our entire system (including duct work) and have been with them ever since. Their technicians are both knowledgeable and personable and Harley (owner) has always put customer service and satisfaction ahead of the company's bottom line.

We’ve been working with Comfort Wizards since the first week we moved into our house several years ago. Harlie and his team have always taking exceptional care of us. We’ve needed them in emergencies and we’ve needed them for routine maintenance and we have never been let down. I highly recommend Comfort Wizards!

Purchased a central HVAC unit Sept 2021. They surely had the Best prices from any other Carrier dealer in the Triangle area. Customer service is another story...Installation of the unit was very good, but the Techs did NOT know how to install the thermostat. Took a couple of days and 3 different visits for the unit to run due to the thermostat.Verify Prices before paying your bill (could differ from quote). 1 year exactly (today is Sept 13th, 2022) the promised MAINTENANCE does NOT happen. We had been scheduled 4 weeks in a row, and they do NOT show up, we call and we are reschedule to again no show. They do NOT even call. When we request, we are told they do not have enough staff. Just be aware.

I’ve had nothing but a wonderful experience with Comfort Wizards. They took over my warranty service a few years ago when my previous HVAC provider refused to honor the extended warranty I paid extra for when I had my two new HVAC systems installed.

Since moving to CW their technicians have been great on each service call and the office personnel are always very helpful and accommodating.

And on top of this their pricing is better 😊!

Harley has fixed both my furnace and my air conditioner. Very reliable and will charge you a fair price. When he fixed my furnace he charged me 1/3 of the price I was quoted by a larger company for the same job. I would highly recommend using Comfort Wizards for all your heating and air needs.

They have taken care of my unit since February 2019. They replace everything and could not recommend another company but Comfort Wizards. If you need them there very professional and get the job none. Thank you Harley the owner and Tech Ray for help. And forgot thank you Adam for your time on the phone setting up service. You need a pro call Comfort Wizards you won’t be sorry about but very happy you did

I am extremely pleased with the level of service I have gotten by the team at Comfort Wizards. My old Carrier unit (20 years old) had gone out and the home warranty company made the decision to go ahead and replace it. Not only was the team very helpful and professional, the owner of the company came out and installed 3 window units in my house to help my family of 5 cool off until all the Home Warranty paperwork and procedures had been complied with. I must have asked Mr. Harlie and his team a thousand questions and he patiently and kindly answered them all. I would not hesitate to use them for any HVAC needs. I did end up getting a unit with humidity controls and ended up being shocked at the difference it makes when you combine temp and humidity controls, the level of comfort is astounding. If you get an opportunity, let Mr Harlie explain all the bells and whistles and make the same choice I did, I do not regret it.

Can I give them negative stars? No? OK, I'll just leave this one-star review. Just read their YELP reviews. There are multiple examples of how this company is crooked. I speak from personal experience dealing with them. They reluctantly showed up 3-5 days late depending on the metric of a weekend request being up to 48hrs after initial request) to a home warranty repair. The 'repairman' showed up at 5:00pm on a Friday night (who I later found out was the manager) not to repair the problem of NO HEAT IN JANUARY 2016, but to try to sell me an upgraded NEST thermostat. Yes, I am still salty after all these years. After explaining I didn't want to buy a thermostat, he spent about 15 minutes in the attic and then returned, explaining that he could not fix it that day. He told me to "Do not let anyone else touch the system" until they returned on Monday. This didn't sit well with me. The hairs on the back of my neck stood straight up. Why would someone else not be able to work on the system? As soon as he left, I spoke to my wife. We agreed something was amiss. I called the warranty company and requested another repair company. When the new company repaired the system, the repairman told me that someone spliced 2 wires together to make sure the system would fail.
NO ONE HAD WORKED ON IT EXCEPT COMFORT WIZARDS.
This company is crooked as a barrel of snakes.

I repeat, READ THEIR YELP REVIEWS. There, they have a 2-star rating and a LOT of 1-star reviews of people they have screwed over the years.

Andrea, Harlie, and Vern were fantastic. Andrea helped me over the phone and really made me feel as if I were being helped by a family friend. As we talked through the situation she was able to make a recommendation that fit well with my budget, and had it installed within 3 days of being in touch- seemingly a rare case in todays climate. Raphael and his team were here on time, and were very patient with us as we were tied up with meetings while working from home. I believe all and all they were in and out in about 5 hours for a full installation of a brand new gas-pack. I will be recommending that all of my friends and family go to them when they need any services, repairs, or new units. Thanks again!!

We had a wonderful experience with comfort wizards! Replacing our unit is a bit complicated since the condenser is located on the roof of our 3 story condo. Comfort Wizards was recommended by our neighbors as several had used them in the last few years. The team doing the installation was very polite, on time, and worked very quietly while our baby was napping.
Before deciding to use this company the owner took the time to walk me through the options available so I could make the best decision for us. They handled the product registration, city inspection permit and scheduled the inspection. On top of these service related items, while on site the installation manager even identified an minor issue in our breaker box and told us how we could easily get it fixed. I plan on having them do our annual service and would highly recommend them.

I have been a customer Comfort Wizards for over 10 years. They are the best HVAC and Heating service provider in Cary.
They installed a new HVAC system recently for us and the Permit Inspector from Town of Cary said the installation was the best he has ever seen.

My downstairs air conditioner stopped working, so I reached out to several local contractors. Harlie was the first to respond, and he continued to impress me from there. He was thorough in working to make sure we selected the right unit and I especially appreciate his flexibility and willingness to work with me to get the scope and installation just like I wanted it. On top of all that, he had the best price. I am very pleased with my experience with Comfort Wizards and I am planning to work with Harlie again to replace my upstairs unit next spring.

Highly recommend Comfort Wizards! Our HVAC broke last year, 1 week before a big snowstorm was expected in Raleigh, and our home warranty company was being unhelpful in getting us the necessary repairs and it turned into a messy situation. Andrea, Harlie & Vern were SO helpful in dealing with the home warranty company and ultimately getting us a new HVAC installed days before the snow hit. Throughout the process, they were empathetic and went above and beyond to get us the help and service we needed. It felt like we were being helped by friends vs. a company - such a nice switch from the home warranty company. We recently had a minor issue with our unit and Harlie quickly came out that evening to repair it, which we really appreciated. Couldn't recommend them more!

Just amazing professional people! The hottest day of the year and my air conditioning went out. I reached out to them and they had a person at my house within one hour! Very professional, clean, courteous, well spoken. Clearly the best HVAC people in all of Cary, highly recommend. If I’m ever in a jam, these are the people I will call.

Thank you, Comfort Wizard. You guys are amazing.

These folks helped with several hvac issues in multiple properties. They’ve replaced several units and have also done a few other non hvac projects for me.
There were times when Harlie helped me fix things myself over the phone.
Recently, Harlie’s crew moved 2 outdoor units from one side of my house to the other due to sound and space considerations near my patio.

We are extremely satisfied with Harlie's HVAC repair services! He is always available when we need him and consistently does the right thing. Harlie recently saved us a significant amount of money by discovering that another company had charged us for a part that should have been covered under warranty. His honesty and dedication to his work are truly commendable. Highly recommend Harlie for anyone needing reliable and trustworthy HVAC services.

Nice place