HVAC reviews in High Point, North Carolina

Received a quote for new a/c unit ($7100) and was told I needed 3 pages of extras that my insurance would not cover. I asked them to break down the cost but they said that was not their policy...American Home Shield (my homeowners insurance) will only pay $1100. The extras amount to around $350 if I bought online...I emailed SBS-NC several times about this w/no response! I didn't want to give them one star but had to. After reading other complaints, it seems I'm not the only one dealing with shady business dealings between SBS and American Home Shield...seems they are in it together.

Matthew came by and was efficient and professional. He made sure not to make noise inside the house as our toddler was sleeping, and brought booties to make sure that he didn’t get our floors dirty. He was very informative and helpful and diagnosed and solved the problem quickly.

I initially called about a leaking AC unit. They came out to look at it and felt our pan needed to be replaced. They scheduled a time and two guys came to my house to replace it. They also replaced another part in the pan that is supposed to turn the system off if water were to go above a specific height. I was told this part was 129. In the mist of replacing the pan they blew a transformer and had to go out and get a new one. Suddenly they looked at their pricing sheet for the part and it was now 169. Clearly I paid for the transformer and the part but I was ok with it, I just wanted the leak to stop so it wouldn't continue to damage our ceiling. They came back "fixed" the transformer, put my unit on fan and left. I have two young children, my husband, my elderly mom was here, our dog and myself living here. My mom mentioned how hot it was getting and within an hour we were sweating. We tried to turn the unit on but nothing so I called SBS back. The same guys came back out and looked at it. Basically told me they were only install guys so someone else will have to come back out. Ok no problem. The general manager came out looked for two hours plus couldn't find the issue. Came up with it was a short fuse in the wall and they would talked to American Home Shield about everything and get the parts overnighted so on Monday or Tuesday we would have it. LOL what a joke! We had to call and check in. They never called us! The girl at the desk would say it's not in yet and can't tell us when it would come in or tell us it should be in tomorrow and I'll call you. Quote "sometimes it takes one to two months for parts to come in" unquote. You gotta be kidding me I know we are in a pandemic but overnighting something should not take that long and for people to be ok with not having AC for that long with a family is a joke! We tried to stay patient. I wasn't asking for a lot just to fix the wrong they created. It's been a week and half now without AC. We are living at my mom's until I can get someone to actually fix their mess. Wouldn't recommend to anyone!!!

The technicians that replaced my heating & AC units were very knowledgeable, friendly and professional. I love the look and functionality of my new unit. I would recommend this company to anyone needing HVAC maintenance, repair, or replacement. Thank you for a job well done.

Your employee Hunter had excellent customer service!
He maintained his COVID protections and performed all the necessary services in a timely fashion.
I don’t know that he could have done a better job.
I would recommend this company to anybody.

Matthew came to my house this morning with his booties! (to make sure that he didn’t get our floors dirty) He was very informative and helpful and diagnosed and found the problem quickly. He was efficient and professional! I wish every technician in the world is like Mr.Matthew Dodson, thank you!

Stay away from SBS-NC ..... dishonest, unethical and full of lies. This company is a subcontractor of American Homes Shield (AHS) came to fix my AC unit on 6/18/19 and I paid out of pocket $297 to SBS-NC.

The same problem re-occurred on 6/20/19. I requested another service repair through AHS. On 6/24/19, when SBS-NC technician arrived at my house to fix the problem, he left without even knocked the door because he saw another AC company car parked on my driveway. I invited this company to provide me a quotation for new HVAC system for future replacement. SBS-NC made excuses and lied to AHS and reported other company was touching the AC unit. The truth is only a salesperson inside the house trying to sell his system. I explained to SBS-NC's Operations Manager, the presence of other company was solely sales related discussion (which is not SBS-NC business either) ..... it was obvious she wasn't interested to fulfill her contractual obligation.

Response to your comment: caught your other lies, I contacted AHS and explained the situation. AHS representative (initial S) called you while I was holding the line and you refused to correct the problem.

Unbelievable the amount of lies that you reported to AHS to cover up your company's inability to fix the problem.

Technician tried to rip us off by telling us we had a leak in our coil, but when we had another HVAC guy come out, they charged the system with nitrogen over a 6 hour period and it never lost psi. After charging the system again, the HVAC unit works like a champ. When SBS came out to charge the system with nitrogen, they were able to get it to produce a hissing noise as if it had a leak, but if the leak were that bad, the system would not have held a 6 hour charge from the second HVAC guy. In essence, our first quote from SBS would have cost us $7,000 with our American Home Shield warranty, but because we got a second opinion, we only had to pay $400 for labor and refrigerant. Don't let SBS do that to you.

SBS did our warranty repair and serviced our AC unit. Drake Parker was professional and courteous. He worked efficiently and we are very pleased with the his work.

Hunter is a pro. He is polite and knows his stuff. Able to diagnose and repair A/C in 30 minutes.

Would hire again.

Very happy with his work and the company he works for.

Called on Wednesday. Came to repair A/C the next day.

Couldn't ask for anything more.

Plus 60 day warranty on repairs.

Justin and Brian did a wonderful job with installing my new air condition and furnace. I would welcome them back to my home at any time. They were very professional and I would recommend them for future services.

I have a home warranty and typically a service call turns into an ordeal. but today was excellent! SBS-NC did a great job, professional and quick. Highly recommend.

SBS-NC replaced one of our two heating and ac units on Nov 25, 2019. The installers, Brian and Mason, were prompt, efficient, neat, polite, helpful, and extremely knowledgeable to the point I felt we received above and beyond quality service. Brian took time to educate me on the new units and what was needed for upkeep. We will be getting SBS's service contract to insure the unit's performance is optimized year around. The unit is running beautifully. I highly recommend SBS for any current or future heating and ac needs.

Matthew arrived at the house late in the afternoon with shoe booties and eager to find the problem. I advised him we were anxious to get service to the A/C and had been waiting over a week (no fault of his).

He went around the house and found a tripped breaker in the electrical panel box and a blown fuse outside. He added 3 pounds of freon to the outside unit and changed one of the air filters upstairs. He then went in the attic to search for a leak. He said it was around the coil and that I need with a new Coil or a new HVAC system since mine was old.

Matthew was efficient, quick, did not complain, and was still had another job after mine! I was impressed with his work ethic, his willingness to explain and answer my questions and would highly recommend him and his company (which got me in the day after I called). Great employees like Matthew will keep businesses alive.

Due to a series of rapid-fire unfortunate events outside of our control, I've had the pleasure of meeting and interacting with a number of SBS-NC representatives both face-to-face and over the phone.
When Matt, Drake, and some others have come out to our house to assess and work on our A/C system they were courteous, professional, knowledgeable, worked fast, and basically embodied everything you'd hope to find from a professional you welcome into your home. They also worked hard to identify and address the root cause(s) of the issue(s), not just apply band-aids.
I also want to give a shoutout to the office/phone/dispatch SBS-NC representatives who patiently work with my weird schedule and interact with my brainless/heartless home warranty company.
I feel very fortunate to have found this group of pros. Thanks!

Matthew and Drake arrived this morning to look at a list of issues identified during a pre-season HVAC tune-up I had to get from an out-of-network contractor from my warranty. Matthew and Drake came in ready and eager to work. Matthew asked what the issues were and they got to work. They confirmed the issues, fixed what they could on the spot, and made arrangements to get the parts to fix everything else. Matthew also answered some of my general questions and gave me an estimate without trying to pressure me to make a decision right away. They were in and out in a timely manner and replaced everything (attic ladder, turned off light switch, replaced panel, etc.). I appreciate their service and feel confident that they will fix all of the other issues once the parts come in!

I had a repair appointment scheduled with this company this morning. I did not receive a phone call prior to the technician coming out to the property although they did send a text message at 7:30 a.m. By the time I got the text and walked around the corner to the property, the technician was gone and had left card in the door. I've never had a contractor fail to call and introduce themselves prior to arrival. I've called the company phone number several times since 8:00 and no one has answered. I also sent an email and a reply text and have yet to receive any acknowledgment.

I had a leak from my AC, and they came promptly to fix it. After a few days, I noticed there was still a very small leak and they came back hours after I called to look again. They were quick and efficient and knowledgeable. Mason and Andrew answered all my questions and looked all around the house to ensure there were no other causes for the leak and fixed all the issues they found. Very professional company technicians!

If I could give this company a zero I would. By far the worst customer service I have experienced in a long time. A technician came to my home on 06/18/20 to repair my heatpump. At that time we were advised that we needed a part that would need to be ordered and would be in the following Tuesday 06/23/20 here it is 07/01/20 and still no heatpump repaired. I have left repeated messages which have yet to be returned even though the voicemail states they will call you back by the end of the day. What a joke!!! I am with American Home Shield which I have called everyday and held for over an hour for them to tell me that they had to leave a message also. In the mean time we had to go out and purchase two window units to survive these 95 degree days. I am not a hard person to please and this is the first google review that I have ever done but I definitely feel it is very much warranted. Do yourself a favor and go with a repuable company that can get the job done.
I just realized this is the same company that worked on my heatpump in January that left off the top peace covering the wiring. Like I said do yourself a favor and run.

This company was assigned by American Home Shield. When I contacted them they indicated that someone would text me between 12-4. Never heard anything u til 9:06 pm. The service tech showed up at 10:05. Stayed 15 minutes indicated that my problem was ANTS in my air conditioning system. They asked me if I had any bug spray. I did not, that’s when one of the techs showed how to take panel off and spray. My unit had started working prior to them getting. Well this evening, I had to call American Home Shield to have another company come out. Highly disappointed. No real diagnosis done.

There is nothing Better about this company. We had a scheduled visit for today between 1 and 5. At 12:36, I received a text that the technician was enroute. At 12:50, I received a text that he had left. My scheduled window was from 1-5. I made numerous attempts to call and they were always routed to voice mail. When I finally spoke to Ashley, she had no solutions and no apologies. And no reason why someone would show up prior to the appt time. Her frustration with her inability to make a logical explanation for their lack of professional etiquette led her to hang up on me. They should be renamed SBS—Significantly Below Standards.