HVAC reviews in Hillsborough, North Carolina

I have used Jonathan for years. He has always been great. Very knowledgeable and we have been very hapy with his service

Johnson is awesome. He knows what he is talking about he takes his time to explain everything to you. My husband put up the thermostat and had the wrong settings. Called Jonathan he came the next day and fixed it. We'll be using his service in the future.

Jonathan was very knowledgeable and helpful. He got several problems with our HVAC system working well.

Tobacco Road HVAC is superb! We were desperate to get our furnace fixed after it went out on the coldest day of the year. Jonathan quickly responded and knew exactly what was wrong. We highly recommend and we are going to use him from now on. Excellent!

Excellent experience with this company!!!! Jonathon took the time to explain the options and offered an affordable and pretty quick solution. I had to have my entire a/c replaced and he did an excellent job! Will definitely use again!

Easy to schedule diagnosis and professional unit replacement on my mom's home! Minus one star due to time between original diagnosis and final install and the lack of communication. It's the busy time of year, I get it, but five days elapsed from when I agreed to install a new unit and when Jonathan called me back to schedule the work. (Total time from diagnosis to replacement was 9 days.)

As always I get the very best service from this company , they are very personable, professional, efficient and reliable. Johnthan Penland and Company has never failed me in the five years of servicing .
Thank You

Jonathan was on time and extremely helpful. He did not try to add on additional charges and was very fair. I will continue to use this company as long as I live here. They’re truly wonderful.

Jonathan fixed the problem in few minutes. He was also extremely thorough and patient when explaining the options I had--without ever pushing for the more expensive one. Will call him back for the next service!

My AC unit started making a loud metronome-like sound Thursday night - even after I turned off the unit. Johnathan came out on Friday and quickly figured out it was a thermostat issue. He was able to fix the issue and have everything running properly in no time at all. This is the second time I’ve called on Tobacco Road Heating & Air, and I’ll never use another company. I can rely on Johnathon to be prompt, professional, and trustworthy. This is a top-notch company with excellent customer service and knowledge.

Johnathan was fantastic. He is very knowledgeable and professional, while taking the time to explain the process of diagnosing the issue. The rates are reasonable..even on the weekend. I will definitely call again if necessary.

Great service as usual. Johnathan is very knowledgeable and fair . Highly recommend for HVAC issues.

As always, Johnathan was prompt, professional, and helpful. He always gives us great information and we know we can trust him not to up-sell us.

I called Tobacco Road because my heat pump didn’t work on the first cold day of the season. Jonathan was busy but managed to get to us late in the day and after some initial diagnosis got us up and running with a temporary fix while we waited for parts. It did take a couple more trips to finish the debug and get the part that was needed but we were up and running the whole time and it only took a few days. Jonathon was great and very pleasant and professional to work with.

Felt compelled to write a review for Tobacco Road Heating & Air after the terrific experience we just had with the company. Like so many people, when summer turned to fall we switched our heat pump from cool to heat only to find it didn't want to heat. To our regret we called another company that had been used by the prior owner of our house. They came out diagnosed what they thought was the problem, replaced the part only to find it didn't work and then started in telling us we were in for steep repair costs bordering on needing to replace the system (the system is from 2013). That's when we asked our neighbors for a recommendation and they told us to call Jonathan at Tobacco Road Heating & Air. We are so, so glad we did.

It was the weekend so I sent an email to the company explaining the issue and asking for an appointment. Jonathan wrote back before I could finish my morning coffee and we were set to go with an appointment that week. Our appointment window was 9-12 and Jonathan pulled into our driveway at 8:59am(!). He checked out the issue; gave us a clear explanation of his thinking; and described his plan of attack. He called to check that the warehouse had the parts we needed and was back later that afternoon to install the parts. Problem solved.

Not only was Jonathan timely, diligent, and professional but he saved us a ton of money by trying to actually solve the problem and not just sell us a new system.

When you move to a new area, finding the right companies to maintain and service your house systems is always a challenge. We are happy that we've found Tobacco Road Heating & Air and can cross HVAC off our list.

I discovered a problem with the unit after 7 pm, called and left a message, and had a callback before 8 pm and appointment for 9:30 the next day. Two capacitors were changed out and routine servicing and filter changes were done and then Jonathan picked up the replacement fan and returned to install the fan, finishing around 5 pm. Great responsiveness, very polite and professional!

Tobacco Road Heating and Air is a great company. Jonathan is very knowledgeable, punctual, professional, and just a super nice guy. He has helped me out in an emergency so many times. The prices are very reasonable, too. I trust Tobacco Road completely and I highly recommend them!

Loved working with Jonathan! He was quick to respond and arrived on time. He was friendly and took the time to explain to me what he was doing and the issues with our cooling system. We'll definitely be calling him back for any future problems.

We called Jonathan to help us with something of a unique issue with our HVAC system. He had some great (and cost effective) ideas to help remedy our problem. He’s friendly, honest, and patiently answered my rather long list of questions! Communication is excellent and he always showed up exactly when he said he would. We will be using Tobacco Road going forward for our HVAC needs and I’d recommend him to anyone!

Does excellent work, was very trustworthy and dependable.

Jonathan responded promptly and was able to come out the next day. He fixed one of our heating units and checked out both AC units. One had a small leak which he will be able to repair under warranty. Great service.