HVAC reviews in Knightdale, North Carolina

During a crawl space inspection a gas odor was detected in the crawl space. The gas company came out and confirmed a leak and shut our gas off. The next day Quality Comfort rearranged their schedule and sent out technicians who spent almost the entire day finding and sealing the leaks (there were several). That night we were able to call the gas company and have the gas turned back on. I was very impressed with the technical knowledge and the persistence these guys demonstrated in solving this critical problem for us. Highly recommended!

Their service techs are all top notch. Polite and knowledgeable.

Easy to schedule with their office.

Pricing is mid and reasonable overall.

Only quibble is they did not set up inspection of new unit per the permit as they said they would. In light of everything else that’s relatively minor.

Knock 1/2 star off for that so overall they are a great company to use.

Quality Comfort air responded promptly. Rickey was our tech. He got straight to the problem . He did a great job explaining things
I highly recommend them

Luke was kind respectful and great!
Luke was outstanding. He was kind, patient, and listened closely to our concerns. This is one of the main reasons we have come back to Quality Comfort many times over 15 years… and now for our third Thrane unit. Thank you for helping take care of customers in a kind and caring way. From the start with Deanna to Tracy Banks the owner, to Luke today, every human at Quality Comfort shows that customers come first. We continue to recommend them. They are not like the others- they want to earn and keep loyal customers.

They were on time, but actually they were super early! They were also very nice and professional! Got the job done ald in a timely manner!

We are so thankful for the technician who services each year. This shows us stability in employment. We are very pleased with his knowledge and truly enjoy his humor!

Always prompt and pleasant!
Very dependable company!!
We secure a yearly maintenance that we do not worry about prices.

Great company to work with. Always responsive to requests and arrives as scheduled. Notes created on job tickets by technicians are easy to understand.

Caleb texted to let us know he was on his way. Did the maintenance on the unit and explained everything, including pictures of the reading of the unit. I also want to note had an issue last week and Quality Comfort took care of it immediately. Thank you Quality Comfort and Caled.

Quality Comfort certainly leaves no one without heat. Tech Brian showed up after 10pm on a Friday night and made sure we had heat on one of the coldest nights this year. The customer service team, the tech and Ryan (I believe he’s a supervisor) anyway they are all world class in service!

The heat had been working intermittently, so I called around 8 a.m., and a technician named Kenneth arrived a few hours later. He diagnosed the problem immediately and implemented a temporary fix to keep operations running until the parts arrive. He was extremely knowledgeable about my units. We have two 2018 Trane XV20i dual-fuel systems that are apparently not very common, and it was clear he knew them well. We have worked with other companies in the past, and there is simply no comparison. I will be requesting Kenneth at Quality Comfort for all of our future HVAC needs.

Great service - Quality Comfort is always reliable and their technicians are top notch; courteous and informative. I have been a customer for years and will always come back and refer anyone in need of HVAC service.

Tammy did a great job and helped reschedule my appointment from 8am to 11am.
Kaylum arrived on time. Serviced both units upstairs and outside.
Cleaned the blower motor in the outside unit.
He was fantastic - explained every detail in layman terms.
We have used Quality Comfort for many many years and will continue to do so.
Wonderful people to deal with.

Great company to work with! Had to have our HVAC system replaced and Quality Comfort gave us a great price, quick service and have wonderful customer service. Highly recommend them!

The folks from QCS did a fantastic job! The installation team was prompt, courteous and professional. Installation took two days since it was both new ductwork and a new HVAC on a larger house. I’ve also used QCS for service calls and appreciated their thorough inspection and maintenance. I would highly recommend QCS.

Kevin, our technician, was excellent. Very prompt and communicative. Didn’t make us feel like he was trying to upsale. Diagnosed the problem immediately and had a solution for us. Super impressed with Quality Comfort and will definitely use them again.

I was very pleased with Juan's professionalism in replacing our downstairs HVAC system. He arrived on time and did not stop until the installation was complete even though his company was having its annual Christmas luncheon. I appreciate his dedication and concern for the customer. I was also impressed with Christian. This young man was very polite, knowledgeable and helpful. He made sure we understood how to operate the new system before leaving our home.

Supreme is always professional and always does a great job.

The team here is awesome! Takes care of you, professional and easy to work with!!

I would recommend Sekayi to anybody! They were responsive and fixed the problem and even took the time to explain the issue and how it was fixed to someone who knows nothing about heating & air!

Service was great and everything was explained in detail. The repairman made sure everything was in working order before leaving. Highly recommend.

I had a great experience! The technician was on time, explained everything for me and showed me the cost ahead of time. He was also very polite and friendly. The price was very reasonable, I highly recommend!