HVAC reviews in Raleigh, North Carolina

Mike was excelent he knew his job was in and out with great customer service. Woul recommend this company for your plumbing needs

I had the unfortunate experience of dealing with this company through a home warranty program. It is extremely difficult to get ahold of them and when they made an appointment they called to change it halfway through the scheduled window. Stay away from them. The lady on the phone did nothing to try to solve my issue of not having A.C. for a week now.

I was concerned when they showed up to do a complete install of the air handler and outdoor AC unit at our apartment at 3pm. All I can say is the gentlemen that showed up worked both quickly and professionally. Not only did they do great work, they were patient with our kids. I highly recommend them.

Agent did not finish the work on the day of scheduled appointment. Had to call them to schedule a secondary appointment and was told an agent could not come the next day due to already full schedule.
Be aware of this type customer service. You would think they would have procedures to finish one job (one not finished) before going to a new job (one not started)....No one likes a person to start a job and not come back until days later to finish.....They need to change their policy.

We weren't even their customers! Two of your guys were at our building fixing an HVAC, and they saw that we needed help getting this chair up covered stairs and through really tight spaces. We didn't know your guys were expert moving men as well! If this is how you treat random people, I can't wait to see how you'll treat us as customers! Can't wait to use your services!!!

I had to go through this company because they are the contractor that my Home Warranty used. They had 2 business days to get the report to my warranty company about my HVAC unit. They were at my house at 9:30am Friday morning. I spoke with them on Friday afternoon, Monday afternoon, Tues afternoon, and Wednesday morning. Every time they told me they were in the process of sending the work order to the warranty company. I explained to them that it was 90° outside, 84° in my house and that my dog was a husky, that I am having to board my dog somewhere else because they are getting too overheated in my house, and the warranty company told me they would approve repairs as soon as Mandolin would send the work order. The warranty company even made attempts to contact Mandolin with no success. Each time I spoke with them they said they were in the process of sending the work order then. Each time they lied to me. They did not send in the work order to the warranty company until the warranty reached back out to them on Wednesday. They were at my house Friday morning at 9:30 am, and could not manage to send a report of what repairs needed to be done until 11am the following Wednesday. When I spoke with a supervisor at Mandolin, his response was "We did the best we could." When I explained that because of boarding my dog, buying window units to cool my house, and then the out of pocket expenses my warranty company didn't cover that I had saved no money or headache going through them, and that I did not appreciate his company lying to me 3 separate times. His reply was, "If you don't want to wait, you can pay my company about $3,000 to fix it now or you'll have to just wait!" When all along the warranty company was waiting on them. I would highly, HIGHLY recommend never using Mandolin HVAC & Construction, and don't really recommend First American Home Warranty either. It's looking like I should finally have AC at my house the Tuesday 11 days after Mandolin first came to my house.

Air Works cleaned out my dryer vent. They were on-time, efficient and highly professional, and the cost was reasonable.

Air Works was quick to respond to my message and the next day my air conditioner was fixed. Extremely happy with the service as always.

Josh was awesome in helping diagnose our issue, getting it fixed quickly and giving some tips on how to avoid it in the future.

Josh was great. On time, called me 30 mins in advance to give me a heads up. Quality work.

Josh Harper provided excellent service on our two units. Super helpful and professional.

I have been pleased with the skilled work done and the customer service. So happy to have them as part of my life.

First class operation. I’ve used them for years and you won’t find a better company to service your hvac. They really focus about helping their customers not just making money .

We had a new heat pump installed and we are very happy with it. The guys that came out were very polite and did a great job. I would recommend them to anyone. Thanks!!!

Bryan Frazier and his team installed two units for us. They arrived as promised and finished on schedule. Our system is working beautifully and we've never been so comfortable.

Just WOW !!! Ricky was outstanding !!!
Quick, knowledgeable, experienced, personable.
Quickly diagnosed the A/C unit problem as a faulty capacitor, had one in the truck, done...working fine again !!
👌

Ricky is always on time, friendly, polite, and super knowledgeable. We appreciate everything he does to take care of our systems!

Rock solid family-owned company, I have been a client for over 15 years and would highly recommend for all HVAC services. Honest, fair, friendly and professional, can’t say enough good things about this company!

I am very pleased with Air Works Heating & Air. Our service tech is Ricky Frazier, he is very knowledgeable, polite and eager to please I. also want to mention the office staff and how helpful they are.

Justin provided great customer service during or spring routine maintenance/check up. Provided recommendations and advice to help cool/heat both floors with our zone unit.

Carter, Felix, and Justin did an amazing job replacing my AC/Heating unit. They were very professional and got the job done in a timely manner. Thank you guys for what you do.