HVAC reviews in Raleigh, North Carolina

I fully recommend Custom Air Conditioning because the owner can be trusted and knows how to run a business. After talking with Richard, he recommended the perfect unit for my family. No trying to oversell me in anything. Just what we needed, a quality replacement HVAC system at a fair price. My family LOVES it! He and his staff are experts in the industry, highly trained, total professionals, fast and efficient, and yes they were even friendly and answered all my questions! I’m a perfectionist and all aspects of their workmanship far exceeded my expectations. Now I see first hand why this company has a 5 star rating in Goggle reviews. I agreee with that rating 100%.

New construction build. Moved in during a hot stretch and was noticing that the condo was not cooling evenly. Reached out to Lorraine who was able to get us scheduled for an air balance within days while also helping with the product registration and my concerns regarding access of the Furnace and Gas Coil. From the very beginning everyone was on top of this. They were able to help identify the serial and product numbers on file that in turn the technicians were able to confirm without me having to haul up through an opening designed for a circus performer. The technicians were both extremely pleasant, timely and professional. Quite simply, they resolved an issue and alerted me to a more significant one in a timely manner allowing me to resolve it within the first 30 days of moving in. This entire visit from scheduling, updated communication and through completion was seamless and I will not hesitate to call on them again in the future.

Custom Air Conditioning's service is awesome! Ean arrived on time, was super friendly, and explained everything to us. We will continue our annual plan with twice yearly inspections and service

Custom Air Conditioning is an extremely customer focused company. Our air went out late afternoon into early evening, no longer blowing cold air. I requested an appointment online for the next day and was contacted by Kenzee within a few minutes to schedule/confirm the appointment. And all this was done at about 10:45 PM!

The next day, Stephen Davis, the service technician called to tell me he was on his way, and arrived exactly when he said he would. Stephen is very professional, friendly and personable. He diagnosed the problem very timely, explained the repair needed and the associated cost, and fixed it. In and out within 45 minutes to an hour.

Can't say enough good about Stephen and Kenzee! Great at their jobs of taking care of the customer. Thank you. Highly recommend Custom Air to anyone considering who to use for AC services.

Ean was wonderful. He discovered the reason why the front of my new home was cold in winter and too warm in summer. During construction the vents in the attic had been stepped on and were closed. He also showed me how to operate a complicated thermostat. Thank you Ean. When I call for winterization in the fall I will definitely ask for you.

Custom Air Conditioning is now my go to Heating and Air Company. This family business truly treats you like family . They care about their customers, are very knowledgeable, accomodating, hard working, very fair priced and don't try to push something on you that you don't need. They saved me hundreds of dollars in the Spring over my indifferent , pushy former air service company. And the quality of work was so good, I signed up for their maintenance program.. The Fall maintenance was this week and the technician was Ean. I'm retired but this young man instantly became my friend. He serviced my two mini split systems and furnace. I can honestly say that Ean was simply the best technician to ever set foot in my house. He was very cordial, totally knowledgeable, and professional in every way. He disassembled the mini splits , cleaned all the parts, ran efficiency tests, purged the lines, assembled them back all before my coffee went cold! We have had to bump the thermostat 3 degrees because they are running so much better. My wife and I simply looked at each other with our mouths open in amazement as our former Air company's maintenance just basically cleaned the filters. I will ask for Ean to be our technician from now on and Custom Air is the only company we will call to take care of our heating and air needs. If you want a top notch company you can count on to service your heating and air needs , then you should call Custom Air too. You will get unmatched quality service, a family atmosphere and very reasonably priced service.

Technician was Ean. He was very polite and very thorough in explaining what he would be checking on the heat unit.

Techs Ian & Parker completed the heat exchanger & inducer motor assembly replacement on my Carrier gas pack system today. They were on time & completed the repairs in the time estimated in the original quote. I was impressed with their skill & professionalism. My unit is back on line & best I can tell is working as it should.👍

Ean from Custom Air Conditioning provided excellent service when I had a hot water heater leak. He was prompt, professional, and got the job done efficiently. I highly recommend Custom Air Conditioning for their reliable and top-notch service!

I had EAN servicing my 2 heating units prior to the winter season, and he did a great job. I would recommend Ean anytime to anyone. He identified and fixed an issue with my AC unit while he was there, and Custom AC honored the warranty of my AC unit, that was installed by a different company as well.

I was very impressed with Ean, the technician from Custom AC who performed my first maintenance service. He was punctual, polite willing and very knowledgeable and represented his company competently and professionally

I have used this company for over 10 years and have nothing but good words to say about their staff and work. I recommend them for any of your heating or A/C problems.

Ean was absolutely fabulous and came out after hours when my upstairs AC was not working. He was fantastic explaining everything that had happened and fixed it and changed filters. Additionally, given that they have been out two weeks ago I was not charged. I was really impressed and Ean was fantastic and very helpful.

This company is incredible! Ean came to my house and my unit was on its last breath. He went above and beyond to work his magic and bring it back to life. He didn’t just come over to check the box of a service call but went so above and beyond! Do not hesitate to make a call to them.

Ean did a wonderful job finding and fixing the problem with our first floor air conditioning unit! I called Custom Air in the morning and he was here by late afternoon. Same day service during a heat wave when I'm sure many people were calling for service was probably a benefit of having a service contract. We have been extremely pleased with this company since our home was build seven years ago.

I've worked with Custom Air Conditioning for several years and year after year, I'm pleased with the technicians who come to my home to service and occasionally recommend a repair. They are always knowledgeable and pleasant, most recently Parker! Whenever I call the office with any questions about renewal contracts, services, scheduling support is responsive, most recently Cody! Great team to rely on.

Absolutely a great company! Our HVAC units were originally installed by Custom Air when the house was built in 2008 and we have continued to use them to maintain the system. Our home recently went on the market and our selling agent told us our upstairs AC unit was not cooling. I called on a Wed afternoon and they got us scheduled Fri 8am. The service technician, Max, showed up on time and quickly pinpointed a bad capacitor which he replaced (under warranty!). Within an hour, the house is back to feeling normal again! Thank you for your usual outstanding service!!!

Eon serviced our A/C unit today and he is professional, friendly and very efficient. I highly recommend this company and ask for Eon as he is fantastic!
The office staff (Kodi) is also helpful and wonderful, great and decent company.

I had a very good experience with Custom Air. Richard saw my situation and gave me his honest opinion on what was worth fixing vs replacing. His email communication was good and he was responsive to all my questions. The tech and helper that came to my house were extremely courteous to keep my place clean. They were all business replacing my evaporator and plenum (keeping the furnace and ducts). I felt the job was done to as good of a standard as I can imagine. They estimated 1/2 day job and were at my house from around 9am-2pm. No debris was left and my AC was fixed. The price was fair and I feel like Custom Air will stand by their work. I found them by searching Carrier's website for local companies. I have a Carrier Infinity system with 3 zones run by Carrier's zone control. I could tell that some of the other companies I had over were not as well versed.

These guys are incredible. I’ve used them a few times and they have done amazing work every time. Don’t use the companies you see on TV or advertise everywhere, those companies are clown shows.

Custom Air does it the right way. Highly skilled technicians.

Ean came out today and quickly diagnosed my issue, which was a short and a blown fuse, and he fixed it efficiently and for a great price.

amazing Crew knew everything about the products installed , knowledgeable cleaned up as if they were never here! All working fine, heat system so upgraded and efficient . A/C will know in the spring but sure will be super after set up end March / April 2026