HVAC reviews in Raleigh, North Carolina

Thermo direct did a great job installing an Goodman SD 3.5-ton Inverter HVAC system. They replaced an incorrectly installed system by moving the air handler from the closet to the attic.

Eddie Blanchard: HVAC Licensed Sale Rep that provided sound technical advice and warned me what to look out for with other contractors and was right.

Austin Jarrell: Him and his team installed the system in 2 days and was up and running.

Terrence Smith: Him and his team finalized the equipment installation by adding more insulation and organizing piping and wire.

Rome Pham: provided great technical service to fine tune the inverter system software.

Only negative is its pricy to move an HVAC from a closet to the attic. But due to multiple factors, builder cut corners on original install and bad install from shady contractors (FOGG HVAC), it had to be done.

Thermodirect came out... not pushy. Gave us a great quote to replace our current unit (we had a bunch of people come out to give us competing quotes). They scheduled a quick turnaround during the holidays. Got two guys out here to get everything installed. They came out at 10 and were done before 3:30. Had a breaker piece that didn't fit our current breaker so they got an electrician out here to make sure it was installed properly. Had absolutely no issues all the way through. So responsive, so well done. Cleaned up well. Very polite. Great team. Would highly recommend and will be using again.

Israel and his team did a great job explaining the installation and kept me informed of their progress. They cleaned up the job site and made sure everything was working and that I was satisfied before they left. I would recommend them to anyone.

Mike Speich did an amazing job, he was very knowledgeable and communicated well. He was able to explain all the errors that the previous so called “plumber” made and fixed them the proper way. I will definitely used Thermo Direct for any plumbing issues in the future. Thanks Mike

Friendly, efficient and pays attention to details is what Michael was during the replacement/installation of my kitchen sink.
He made sure that all worked properly and that everything was secured. Showed me where the valves were and made sure I was satisfied with his work.
Price was better than other quotes I had received and I am very satisfied with the end results. He even followed up a few days after to make sure all was still good.
Will definitely call upon Thermo Direct for my next HVAC and plumbing needs.

Felipe was outstanding. He was extremely knowledgeable and took the time to thoroughly diagnose my HVAC system. He provided detailed notes and clear pictures, which made it easy to understand exactly what was going on. He explained everything in a way that was straightforward and honest, and I truly felt confident in the work being done. His professionalism and attention to detail really set him apart. I highly recommend him at to anyone needing reliable and high-quality HVAC service.

We couldn’t be more pleased with the outstanding work installing our downstairs HVAC unit. This is actually the second time (Austin&Cam)he has installed a unit for us — he previously installed our upstairs system (Austin&Zach)— and once again, he exceeded our expectations.

From start to finish, he was professional, punctual, and extremely knowledgeable. He took the time to explain everything clearly, made sure the work area was clean, and completed the installation efficiently without cutting any corners. It’s clear he takes great pride in his craftsmanship.

Having him return for our downstairs unit was an easy decision after the excellent experience we had the first time. Both systems are running perfectly, and we feel confident knowing the job was done right.

We highly recommend him to anyone looking for quality HVAC installation and honest, dependable service. Five stars all the way!

Felipe from Thermo Direct ame out to provide a complimentary service on our air conditioning unit, and we were extremely impressed. He was professional, and very knowledgeable. From the moment he arrived, he was courteous.

He thoroughly inspected our unit, made sure everything was running efficiently before he left. What stood out most was how prompt he was in advising about a water leak under our home and advising that he could contact their plumber to come out and do the job.

We truly appreciate the excellent service and would highly recommend Thermo Direct to anyone needing HVAC services.

Thermo Direct replaced a 30 year old 2 ton gas furnace and AC unit with a new 18 SEER Goodman mini split ducted heat pump, designed by Daikin. This is no mini - significantly larger than expected. And the Daikin technology seems superior. Eddie, the Thermo Direct rep who designed the system sold me by saying he has the same unit at his house. It is NOT CHEAP, and he offered 2 estimates 25% lower, but this unit is the cat's meow. I financed it through Thermo Direct.

Israel and his partner installed it in one day and it passed Cary inspection with flying colors.

I have seen thousands of mini splits installed in Asia and Africa, but they are rare in the US. This ducted unit included an air handler that was larger than the old one, so it had to be installed horizontally instead of vertically. Thermo Direct made two large air boxes to attach it to the existing duct work.

Most of the mini splits outdoor units I have seen were attached to the wall, not sitting on the ground. But all the mounting brackets online are made from angle iron and bolted together, usually powder coated. That is not great since it will eventually rust and is not nice to look at. Instead, Israel agreed that I could weld together my own stainless steel mounting bracket. During the first 3 hours, when they were removing the old hardware and setting up the inside unit, I welded a new stainless steel bracket from 1.25in and 2in round tube and 2 in square tube. Through bolted it to the wall with 1/2in galvanized rods, washers, and lock washers. Nothing touches the ground.

This unit qualifies for federal tax credit and Duke rebate.

It is on the first floor. I set the temperature to 69 and it provides base heat, which rises to the second and third floors. These floors have a 4 ton high efficiency gas furnace and AC with 2 zones, set to 68 degrees. They rarely come on during the day now unless it is really cold.

The thermostat is new and modern, but it does not tell me the outside temperature, which does show on one of my Trane thermostats. The app to remotely control the unit is FREE, while Trane charges.

Overall very pleased.

Michael was very courteous and informative ! His work was exceptional, his punctuality was great!! We are doing business with Thermo Direct! The estimate was turn-key and reasonable, and Michael's installation was very good !! The overall quality and performance was excellent ! Highly recommend Thermo Direct Company and its workers !!

Every step of the duct and vent installation was handled with remarkable precision and care. The team arrived slightly ahead of schedule and worked efficiently, making sure everything was perfectly aligned. Their attention to detail and commitment to quality left me thoroughly impressed. Highly recommended for any HVAC needs!

The attention to detail was impressive when they cleaned my A/C vents last week. The technician arrived promptly, thoroughly explained the process, and completed the job in a little under an hour. I noticed a significant improvement in air quality immediately. Their professionalism and efficiency stood out, making it an experience worth recommending to others seeking quality HVAC maintenance.

When the air quality at home started to feel off, I reached out for a vent cleaning. The technician arrived promptly and worked efficiently, finishing in about an hour. I noticed an immediate improvement in airflow and freshness. The attention to detail was impressive, and they ensured everything was spotless before leaving. I’m relieved knowing my system is now running smoothly.

Job well done—thank you!

I really, really appreciated their honesty. No sales pitch, no trying to scare me into an upgrade. Just straightforward, genuine advice. So refreshing.

Harold was great to work with. Very honest, professional, timely, and competitively priced! Would highly recommend. I have used his services at my business in Raleigh and my personal home in Garner.

We were in need of a new HVAC unit for our home. Harold was very responsive and provided us with an honest assessment of our unit. He did not try to sell me the most expensive unit on the market but instead recommended good, fair priced unit. I'll be using Harold for all my HVAC needs in the future, including his annual maintenance program.

Harold has been working on our HVAC systems for about 8 years after a large commercial firm did not do well by us. Harold is a throwback, where a handshake is backed up by someone who works tirelessly until your issue is resolved. We had our A/C condenser motor go out on a Sunday, Harold was there Monday, had a motor shipped overnight and now we are working on Tuesday.
Besides being outstanding in his trade, Harold is also just a nice human Being.

Our experience with help with my duct cleaning service, and I couldn`t be happier. The service was fast, and the results were noticeable immediately. I highly recommend this team!

Our AC went out on a hot day, and Heating and Air Conditioning Services Raleigh responded quickly. Technician was knowledgeable and fixed the issue fast. Great experience from start to finish. Very satisfied.

Ryan is awesome! I have an almost 10 year unit that stopped blowing cool air. The company was very responsive. Ryan took the time to explain what was wrong with the unit. He was honest and discussed realistic expectations. He didn’t push products on me like larger companies do. I would definitely call this company again.