HVAC reviews in Raleigh, North Carolina

Ms Tiffany and jd are very down to earth people and has a very transparent conversation with me to make sure we was on the same page which I appreciate. RYAN is the best technician I ever encountered. He is so knowledgeable and very detailed with his work. I appreciate him taking his time fixing my ac unit for the whole house. He even fixed some wiring that was messed up from a previous job. I’m very satisfied with Ryan’s work. And was able to follow up with me at the end so asset how me move forward in the future. Truly exceptional service ! Please give these guys a chance it is worth every penny.

It's rare to find a locally owned, honest, hard working and efficient company these days - but Cool Change check all the boxes of what you're looking for in an HVAC company. As a real estate professional who sells 80+ homes a year, it's important that I stand behind vendors who aren't just trying to sell but truly care about their clients like I do. I use Cool Change personally and would recommend them to anyone who asks for service, install, replacement and advice. Specifically, I've had the pleasure of working with both Miles & Ryan. They always show up on time, with a smile and never, ever try to sell but rather educate and allow us the time to make our own decisions as the homeowner. Last but not least, Stephanie at the front is always friendly and efficient when it comes to scheduling. If you're looking for great service, you've found it!

Our experience with Cool Change was fantastic from start to finish. When our heating unit went out overnight, I called Cool Change and was immediately connected with Tiffany.
Tiffany was incredibly kind and helpful in getting us scheduled for same-day service, even with snow and ice still on the ground. I can’t thank her enough for updating us later in the day to let us know we were next on the technician’s list.
Our technician, Ryan, was spectacular. He jumped into action right away and quickly identified the problem. Ryan clearly explained everything he observed and outlined exactly what he would do to fix the issue. In no time, Ryan had our unit was back up and running. And once the unit was up and running, Ryan made sure it continued running properly.
Thank you so much to Tiffany, Ryan, and the entire Cool Change team for all of your help! Cool Change will be our go-to heating and air company from now on!

Everyone we dealt with at the company was friendly and professional, but our tech Ryan was AWESOME. He was personable, punctual, thorough, and went above and beyond to solve our problem; opting for a cheaper fix that was more manual labor versus pushing for the expensive band-aid solution. He was also super transparent-- explained everything he did as he worked, and I really felt included in the process. He even gave us great advice about how to keep the unit operating and performing better going forward. Best tech service we've ever had! Five stars!

We had a very positive experience with Cool Change service and interaction with their personnel. We had our upstairs units replaced last year and our downstairs unit 2 was ago on feb 5th. Matt our sales rep. on both occasions was very helpful in identifying the system we needed for our house without trying to upsell any equipment or services. Stephanie was amazing getting all the scheduling logistics worked out and getting all our credit paperwork completed. Made our lives much easier. Shannon who installed our downstairs unit was exceptional and very diligent, ensuring everything was done properly and to code. Ryan their service person came for the QA/QC inspection of the system. Very professional and thorough. Showed me pictures of the system and explained everything in detail. Made adjustments to the dampers per our request. Miles wno came to do the initial repair when our system died on the coldest day did a good job to make our 20yr old system limp along for a short period. JD the owner came to our house during the install as he was concerned that we would be without heat. All in all both our encounters with the company and their personnel has been extremely positive. Thank you to all for your 5 star work.

Had a great experience with this company. Matt was the sales guy who helped me understand the process. Shannon did the installation and kept me informed of the steps he was taking. Stephanie in the office was helpful with scheduling and Ryan came at the end for the inspection. Everyone was professional and worked with me through the process. J.D. - the owner- even stopped by to say hello. I will recommend this company to others. Good job guys!

We had an excellent experience with Cool Change. After our heating unit stopped working overnight, Tiffany quickly got us scheduled for same-day service. She was friendly, helpful, and kept us informed throughout the day.
Ryan, our technician, was outstanding. He promptly diagnosed the issue, fully explained the options, and fixed the problem quickly. It was clear that Ryan was very experienced and knowledgeable, and he had our heat back on in no time.
We’re very grateful to the Cool Change team and will definitely use them again for our heating and air needs.

Jose came yesterday and saved us from the sweltering heat. He was efficient, arrived earlier than appointment, friendly , polite and quick. Thank you !

I had the pleasure to meet Charles Oppel after hours to service a unit. He was very knowledgeable about the issue and attacked it head on. I couldn’t ask for anyone else better to help assist. Thanks for all you do!

The technician is very knowledgeable and helpful. He took time to explain to us about the problem. Even it was probably a roofering defect, he was able to seal the leak. Really appreciate his help.

Don't know if I would recommend them anymore. I had a maintenance contract with them since we purchased our house new in 2017. They took over TA Kaiser 2 years later. I've been paying a maintenance contract for 8 years. Now my air conditioned is not working properly even with the two (2) yearly inspection visits, and now being charged just to make a house call $120.00. That's not including any repairs, etc. if needed. To me their maintenance contract is worthless. Paid it for 8 years! Do your research as I will be doing for a new air conditioned vendor.

Our air conditioning went out last evening and I called the office at 6:00 o'clock, after hours. They responded quickly and their technician Steve came after finishing other calls at 8:30 in the evening. He was very polite and clear and knowledgeable and we will want to have him come back for any future problems.

Just wanted to thank Chris, Vidal and Allison of Airtron Raleigh for guiding us through a process of equipment replacement this week. After the disappointing news that we would need a new unit, these folks went out of their way to make it as easy as possible to complete in a professional and timely manner. We are very grateful for their help. These hard-working folks represent Airtron Raleigh in the best way!

Airtron showed up exactly when they said they would and got my AC up and running. The technician who serviced my unit, Steve, was great! He was very friendly, showed attention to detail, and was helpful in answering all of my questions. I wish other companies had this kind of great customer service!

The certified technician (Steve) arrived as promised presented himself professionally and with courtesy. His rapid and precise troubleshooting of our HVAC system demonstrated his high level of knowledge and customer service. He answered all of our questions and explained the next steps required for our system's repair in easy-to-understand terms. He took steps to remedy several small issues he observed along with the diagnosis of our primary issue. I would recommend him to anyone needing a service visit. Airtron has been easy to work with and demonstrates a generally high regard for meeting customer expectations.

Airtron Heating and Air has been great to work with. They're always making sure their customers are taken care of, and go above and beyond on service calls. If you end up getting their tech Charles Oppel, just know that he is one of the best, and his personality will brighten your day!!!

I continue to be impressed by the level of professionalism exhibited by the personnel at Airtron Raleigh. Today’s service was performed by Thomas Draper and he, as I have come to expect, did an excellent job. I should note that even though the service today was mostly indoors, he followed all CDC guidelines, ensuring my safety. This is a really good company and I would recommend them to anyone without reservation. Thomas was on time and extremely efficient in our heating tune-up.

Airtran is an Awesome Team, Great Communication,

Timothy is a very knowledgeable person and really an expert. Very patient - listens and answers all
Our concerns

Highly recommend

I was blessed to be able to work with Mr. Charles Oppal.
My air went out last week and after explaining what I was experiencing, he immediately knew what the issue was.
Mr.Charles was able to walk me through the entire process over the phone. My air was restored and I didn’t have to suffer through the night. His expertise saved me time and money!

Thank you for having such great employees as Mr. Charles!

My heat broke and was going to cost $1100 with another service provider. I called Airtron and with a $14/month plan the diagnostic fee was covered as well as the cost of the expensive repair. In 6 hours of making the call my heat was fixed. Steve, who did the repair, worked quickly, was knowledgeable, and friendly. You can’t go wrong by calling Airtron.

This Airtron representative was Great. He came out and inspected the system. Told me what he was doing while doing it and why he was doing it, The J trap had some debris in it and he attempted to blow it out, that did not work so he replaced the entire J trap. Need more workers in the world like this who not only care about you but he did not want to leave until his work was 100%. Thank you. Give this man a raise.