Reviews of local pros in Chagrin Falls, Ohio

Sam showed up on time and quickly responded to our emergency call.
He repaired it professionally and his service was courteous and throughly. Highly recommend his company.

Eric and Troy were out to replace my parents water heater and did an excellent job. They showed up first thing in the morning and made sure the job was completed to our satisfaction before leaving. Highly recommend DiMarco and Associates HVAC.

DiMarco recently installed a Trane 96% efficiency furnace for me , when I contacted them they came out the next day , provided a very competitive quote and installed within a week. The work was done in a very professional manner with the workmen being courteous and informative . I would highly recommend DiMarco for your HVAC needs. Randy P

They cannot hire competent drivers. They like to pull out in front of you and then do 10 miles an hour under the speed limit.

I've dealt with the DiMarco family for various HVAC services and installs in the past although that was quite a few years ago. I recently came across their company again at the Cleveland Home and Garden Show. My interest was in having a Reznor gas heater installed in my attached garage so that I could do away with an old propane fired turbo heater. Their salesman, Tim Metzko, called me right after the show ended and offered to come out and look at the job and to prepare a quote. He e-mailed the quote within an hour or so. I felt the price was fair but the real game changer for me was that DiMarco had a finance option available through Wells Fargo with an 18-months same as cash plan. The 3-man DiMarco crew came out for the installation in less than one week after my acceptance of the quote and they did an amazing job. They were very nice to deal with, they tag teamed the project, worked very well together and left the garage nice and tidy when they were done. I would very highly recommend DiMarco and Associates if you are in the market for HVAC services.

I’ve used these guys for 14 years. Excellent service. I get their annual maintenance package that gives you 2 HVAC tune ups per year (AC tune up in spring, Furnace tune up in Fall) plus priority care if your HVAC not working, plus I believe we get a discount on the parts that need to be ordered if something breaks down.

These guys are absolutely the best. I called late on Friday night and someone answered the phone. No voice mail. They were able to come out Saturday morning and fixed the issue FAST. Also Mike was super polite and courteous. They are absolutely our go to for any HVAC issues. Can't thank them enough.

Quick response on a humid and hot Summer Saturday. Technician was friendly and was able to determine the problem after just a few minutes. He had the necessary parts available in his truck and fixed our AC in about an hour. My wife and I could not be happier with Mike’s service.

My AC and furnace went down going into the hottest week of the summer and Dimarco found a way to squeeze me in on 24 hours notice. Tim was awesome to deal with- answering any and all questions I had while giving me a rundown of the scope of work. Justin installed my new units fast and properly- even took the time to clean up like he was never here! All in all was 11/10 and the family feel the company provided is how every company should carry themselves! What a great experience- I would highly recommend for all HVAC needs!

I had a great experience with Dimarco from start to finish. The salesperson was knowledgeable and helped me make the best decisions for my home. The installation team was professional, courteous, and took the time to address all my questions and concerns. They worked efficiently, kept everything clean, and showed great respect for my home. I highly recommend them and will continue to use their services in the future.

Wonderful team. Quality interactions with sales reps and service team. Justin was awesome to work with from start to finish and took the time to ensure the large hvac project was completed with the highest of standards. Justin's team was timely, knowledgeable, flexible and organized. Josh provided excellent customer service, answered all of my questions and listened to any needs I had. Paul impressed me with his politeness, attention to detail and high character. Mustafa was able to complete a challenging install in a tight area while listening to my needs, great workmanship. The entire team also worked around my high anxiety beagle which meant the world to me. Recommend this professional team and thank you for making sure everything went well.

Horrible!
2 hours late to appointment. Told me i needed to replace a motor in the furnace (amazon $100) for $950...charged me $170 for doing absolutely nothing while on the phone the entire time. After Leaving I did my own research..added a little wd40..Fixed it myself.
Such a Scam.

Outstanding service call today.
James and Hank called ahead
of arrival. Evaluated and successfully managed split system heat failure and central HVAC heat failure quickly and efficiently. Very resourceful. Pleasant to work with. Explained problems and solutions. Got the job done. No mess.
No problem. Couldn’t ask for better than that. And they stayed until work was complete. Nicely done.

They pinpointed the problem which did NOT cost $10k to fix. The advice they gave me was correct and my furnace was back on within 48 hours. I will call on them again.

Dimarco is truly an expert when it comes to high-velocity Unico systems. I had a very hard time finding the right company—several others gave up, made wrong recommendations, or tried to sell me unnecessary components like blowers or condensers. One well-known company with yellow trucks even attempted the job but became completely overwhelmed and walked away.

When I moved into my home, the Unico unit was oversized for the existing ductwork. It constantly froze, short-cycled, and only delivered about 450 CFM instead of the required 1200 CFM. My electric bill hit $900 in July. The previous company had tried quick fixes that didn’t solve the problem and never improved the cooling.

High-velocity systems require precise measurements and correct installation to work properly, and that’s exactly what the team from Dimarco did. Ben, the owner, and Jon approached everything professionally—they asked the right questions, correctly diagnosed the issues, and followed through until the system performed perfectly.

If you have a Unico system or any high-velocity setup, stop wasting time with companies that just want to sell parts. Call Dimarco. They’ll get it right.

Unfortunately, I have had more than my share of unreliable contractors since my husband passed away 11 years ago. Fortunately, I can attest to the fact that this company is reliable, conscientious and fair. I highly recommend DiMarco & Associates for any heating and air conditioning purchases and/or repairs.

The team at DiMarco & Associates was absolutely stellar from start to finish. Super responsive when my furnace had gone out, helped diagnose the problem, checked warranties, and had a service tech sent out super quickly.

Made a potentially awful situation absolutely painless, couldn't recommend them enough!

I’m in my late 40s, and I remember growing up when my parents *had* a plumber, an electrician, an HVAC guy. You didn’t chase coupons—you built a relationship with a company and were treated fairly in return. I adopted that same mindset and stayed with the same contractors for over 25 years, so when some retired, it was genuinely bittersweet.

Unfortunately, many HVAC companies today are being bought by private equity, and the results are predictable. Last year a $12 capacitor failed on my AC, and the new company that bought my longtime contractor tried to charge me $700 to plug in two wires. That was the moment I knew I needed a new HVAC company.

I called many. Most were rude or completely uninterested in a new customer—until I called DiMarco and Associates.

I spoke with Henry and was convinced he was the owner based on his enthusiasm, knowledge, and genuine interest in earning my business. Turns out he’s the service manager, which impressed me even more.

Today they sent Sam to troubleshoot my furnace. He was excellent. He explained everything he was checking, took his time, and treated it like a true diagnostic—not a sales opportunity. He stayed longer than expected, and I fully assumed I’d hear about added charges. That never happened. I paid exactly what was quoted.

From the young woman who took my initial call, to Sam in the field, to Henry managing service, it’s obvious these people value their customers. These guys are a throwback to how service businesses used to operate—with integrity and professionalism.

If you’re looking for an HVAC company you can rely on long-term, I strongly recommend DiMarco and Associates. You won’t be disappointed.

I did an exhaustive search, with several bids, for my new HVAC system, in an older home that needed extensive renovation. DiMarco's sales staff answered every possible question I had with patience & expertise. Tim came up with a unique combination of units that suited my home size, met my budget & qualified for the maximum energy credit! I was delighted! The installation crew was top-notch! Each of them were professional, conscientious, knowledgeable, friendly, considerate, capable, accommodating, & efficient! Justin was an AWESOME crew manager, & had an exemplary crew! Brandon, Mason, Rob, & even the driver, Joe, made a superb team! They were all willing to explain things to me & listen to any suggestions I had. Since nothing is perfect in life, :/ I had a slight snag with my thermostat, but after checking over my system thoroughly, the issue was resolved easily the next day by their Technical Specialists, John & Sam! They took the time to answer any remaining questions I had & further instructed me on my system's maintenance! Installation Manager, Jeff, couldn't have been more attentive & accommodating! He even sent Mason back to replace an old, unsightly Humidifier Drain Hose, at no extra charge! Even the office staff provided exemplary service & attention to my concerns & questions. The follow-up, re: registering my equipment & activating my warrantee, was performed beautifully by Laura. She communicated with me about each step, & I received my paperwork in a very timely fashion. I even had a chance for brief conversations with Courtney & Julianna, who were absolutely wonderful! In addition, I'm comforted by the fact that DiMarco's ongoing, regular maintenance calls will keep my system working perfectly for many years! (As a single homeowner, that's a nice feeling of confidence & security! ) I can't say enough impressive things about this amazing family-owned business, that I was thrilled to support! (The fact that they are NOT owned by some conglomerate /IP company, weighed heavily in my decision-making process. It's obvious that DiMarco has a dedicated mission to quality workmanship, & truly takes pride in its work & reputation.) My system works so beautifully, & I'm SAVING even MORE money than I expected on my fuel costs this Winter! This investment in my home was a major expenditure & a huge decision that DiMarco made so much easier for me! I'm VERY glad that I chose them, & I recommend them highly, without hesitation! :-)

Greg Brasfield was very polite and professional while working on our unit. He explained everything he was doing as well as making sure everything was working correctly before he left.

Brian,
He was on time and very helpful in explaining the process and helping me new water tank installation. I would recommend him.
Best,
Danielle Gavorski