HVAC reviews in Cincinnati, Ohio

Very appreciative to Robert and Fast heating and cooling. Had routine AC check and Robert is always very professional and on time. I appreciate the 30 minute heads up to know he is on the way. Robert always explains what he did and how things are working. Highly recommend.

I've used Fast Response thru my Home Warranty several times. The technicians have always been professional, friendly, knowledgeable and on time. They always clean up before leaving. I would recommend them to anyone.

Chris & Ryan responded to a call for the non-functioning AC through my home warranty. They explained everything, were great with their communication and I decided to get a new HVAC since the old one was 34 years old.
Brian came the next day for installation and worked from 11:30 AM to 8:30 PM. Robert also came late in the evening to assist him. I recognized Robert immediately as he had fixed my AC couple years ago when he immediately knew what was wrong, fixed it from the outside and left. He's smart as a tac! This time, he called me and texted me a few times to check if the AC was working fine after the new install. Every time the new AC kicked in, it would first blow a draft of hot air and then the cool air. He came over and got everything working right. I knew the minute I saw him that he would do a great job, and he did!

They are great ! They are very friendly. They went above and beyond. I would recommend them highly . We are warm now ❣️ Thank you guys so much .

Avoid FAST RESPONSE HEATING & COOLING at all costs—especially if you're going through a home warranty provider like American Home Shield. This company operates like a scam.

Here’s how their tactic works:

They show up quickly—usually within two days. At first, this seems promising.

They diagnose something minor and easily fixable. In my case, they said a wire to the thermostat had gone bad and they'd need to replace the wiring. They assured me they’d return in a couple of days.

Then the delays start - Over a week later). They schedule a return visit, but don’t show up. When you call, they say they're running behind and will call back—but they don’t. Then the office closes.

The next day, you call again. Suddenly, they mention there’s an issue with the insurance claim and that they're “waiting to hear back”—when in reality, they hadn’t submitted anything until that very moment.

They tell you not to contact your warranty provider. Why? Because they’ve misrepresented the issue to ensure the claim is denied. Once it’s denied, they offer to fix the problem for a high out-of-pocket cost.

They drag out the process intentionally. By the time your claim is denied, you’re already a week or more without service, and desperate to get it resolved quickly.

This same company did this to me years ago. I had asked not to be assigned to them again—but unfortunately forgot their name until it was too late this time. Shame on me.

The solution? Wait for the claim denial, escalate it, and request a different contractor. Last time, Air Max Heating and Cooling, LLC came out and fixed the problem the next day. Everything the first company said was false.

I'm currently going through the same ordeal again and wish I had caught it sooner. Hopefully, this review saves someone else the headache.

I submitted a request through my house warranty for the air conditioner not working. I thought it was just the fan but it turned out to by the whole system. Dustin and Ryan were the two employees that came out to look and were excellent. They explained to us what the problem was and helped us through the process on getting a whole new unit. They were very knowledgeable and kind to us. I recommend using this company for all heating and cooling needs.

Unbelievably positive experience. Rob was so smart..so fast...so kind. Derek as well. Company deserves kudos

Seems like I'm not the one that has had issues with this place through my warranty company. Simply put that caused more of a issue than there was when they arrived and had to wait 4 weeks for them to complete the work they provided. I just paid 1,200 out of pocket to get my ac unit up and running because I have a mother on oxygen and can't let her sit in a house with no ac in the middle of the summer. After replacing my fan motor they left a wire touching the line that caused a arce and put a hole in the line. When fast response came back out to see what was going on I told them I thought I had a hole in the line and they said no hole just need a rely switch. Pictures below show a hole in the line.

Not only did they install the new unit they completely cleaned up. Philip also fixed the opening of the filter so we don't cut ourselves again. Thank you both for an excellent job!

Robert was friendly, knowledgeable and fast at fixing my heat when our furnace stopped working with a new baby at home. Really appreciated him explaining the problem and solution and getting the heat back and running within 24 hours.

Rob was professional, knowledgeable and friendly. Went into detail with everything involved and broke it all down into what everything does and why. Ill be using his services again in the future.

Stephen was fast, clean, informative, very helpful every step of the way. Will recommend him and this company 10/10

Boy I tell you what…. Cody at Fast response is amazing!! Super kind, super efficient , dependable and FAST!!! He was very helpful when our heater didn’t work and kept us from freezing! Cody needs a raise!!!

Technician Derek was excellent. He came in our home, checked the thermostat, AC unit inside and outside and within 5 mins he discovered the issue. And within 20 minutes he was done and our AC was up and working. He also gave feedback and recommendations for the filter brand/type to help with the life of our AC unit. He also shared five or a full 24 hours to be back at 💯. Great work 👏🏽 I highly recommend

I’ll be honest I was a bit concerned when reading the reviews. We were also American Home Shield Customers and filed a claimed using our warranty.
I’m glad it all worked out. Hallelujah 🙌🏽

The Davis Family 💕

Fast Response is true, they came to our home with 3 children and removed our furnace on 9/15/2024. They have ghosted us and our insurance. It is now 10/9/2024 and my children are freezing. They give the perfect example of what is wrong with American contractors today.

Thank you. Everybody I worked with was very professional, knowledgeable, courteous, and answered all my questions. It was very helpful.
Mark Tish, Philip Cody, thank you all again. I am very pleased with my whole experience and the system.

In looking at other reviews by home owners with AHS— I was nervous. But Rob responded to my home and was friendly and quickly got to work on fixing my issue. Not even an hour and my heat was back to working again! He explained what the issue was and showed me what he did and replaced. I had a really great experience. :)

I was so satisfied with the amount of knowledge this young man possessed pertaining to the functionality of our furnace problem, the company was quick to respond to our misfortune, and they could have not sent a better employee, I will recommend him and Fast Response Heating &Cooling to everyone. I will make sure to personally ask for Robert.
Thank you for the professional service I received!

Fast Response Heating & Cooling is an EXCELLENT company. The young man that came out to look at my furnace was very up front with me about needing a new furnace how old it was etc. Mind you I am in the process of remodeling my whole house and he definitely helped me out and I was able to purchase my first brand new furnace as a home owner. All three men were nice, knowledgeable and very very professional. I appreciate you guys so much my house is very warm now and I’m at peace and can finish remodeling without being cold lol. I recommend this company a thousand times. I almost cried not too many people are genuinely helpful and they were!!!
Thank you Fast Response Heating & Cooling.

The technician Robert was phenomenal. He was very thorough and explained everything so well. He kept me as a high priority and really didn’t let me down. I am really grateful for Fats Response. They literally saved my Christmas.

This company is a terrible company. I’ve been without AC since July 8. they’ve sent three different technicians out here two of them which were children. Everyone telling me something different. I looked at the reviews, and they are known as liars and scammers … the pictures are from floor damage based on improper diagnosis.. BEWARE! As look through the reviews, it seems as if anyone that’s paying out-of-pocket they take excellent care of anyone that has to go through their warranty company. They nickel and dime, and don’t take care of the customer correctly… Such a shame. All customers should be treated the same. Again .. BEWARE!!!