HVAC reviews in Cincinnati, Ohio

I needed a new thermostat. I called on Tuesday and got a 12pm-5pm slot on Thursday. There was a cancellation and my appointment moved up to first thing on Thursday. My tech Brian installed the thermostat and answered any and all questions and made sure I was comfortable with the repair.

The experience could not have been any better. From the no pressure approach on my first visit with Jamie Young to the final installation steps from Tyler, Noah and Kris. Jamie was very informative and did not push one product over another but helped me decide what I wanted. He was patient and very pleasant and put up with my monster of a dog. Tyler, Noah and Kris worked throughout the day and a half to replace my furnace converting to a high efficiency model, relocating and replacing my air conditioner compressor from one side of the house to the other. I also had to have my water heater replaced which was an extremely smooth process also. Throughout the process I was kept updated on the status and the experience, as I said before could not have been any better.

We scheduled an HVAC service particularly the FLU. Our home is currently under contract and due to close later this week. We scheduled a new customer... service call due to a report from a routine inspection that mentioned dry perhaps old water stains that required an exam from a licensed HVAC technician. I went online and scheduled with Logan Services and they were here in 3 days! The technician was so nice and polite and even put the covers over his shoes before walking thru my house to get to the basement where the furnace was. After about 10 mins he was able to show me the dry water stains and explain how and why they were there and advised there was no current evidence of any issues that would warrant any service to be done. He continued his thorough exam and went over all of his findings and determined that again no issues with the furnace. We were so pleased with his knowledge and the detail in his report that was sent to us to provide to the buyers prior to closing! The New Customer exam was only $79.00!!! We we extremely happy with that rate as well. Thank you Kenny at Logan Services! Job Well Done! ⭐️

Interacted with several Logan employees including Brian B in repair, Jeff in Sales and Jared in install. All super friendly, knowledgeable. Explained everything. Installed our new furnace in a couple hours. Will use Logan for all our HVAC needs in the future.

3 guys showed up to install our new Trane heat pump. They were so thorough. They worked quietly and diligently. Very friendly and explained each thing they did. Also, they did not leave until they were sure everything was working as it should. I am very satisfied.

We found Logan Services on the BBB website where it was rated A+. The salesman was friendly, knowledgeable, and thorough in assessing our needs. He was not pushy at all, and wanted us to feel comfortable with our complete HVAC system replacement. The price was significantly lower than estimates from other companies that we reviewed.

The installers were polite, thorough, and knowledgeable. The lead man answered my questions and explained how the digital thermostat worked. The team cleaned up after themselves well and were out by 5pm.

Overall, we are very pleased with Logan Services and will use their other services going forward. Thank you, Logan Services!

My team was great, from the rep who first looked my house over and helped me decide what type of appliance I wanted to the team of techs who installed it. They walked me through every part of the system, made sure I understand my new furnace, and I'm very confident in their work. Thanks Logan!

If I could give zero stars, I would. Called them to run an inspection on my unit. It was not functioning efficiently. My system had power before the tech arrived, when he left, the thermostat had no power. Now I have no heat. Before the tech came out I was able to run the system on emergency heat, no problem. Now, I cannot. Since then, I have spoken to Mike, Casein, Mary Beth, Brooke, Tyler and Keith. And probably more, I just can’t remember all of them. I’ve had to explain this entire situation to each of them. They have all told me someone will come out to make sure the thermostat had power. No one has showed up. Three appointments cancelled on their end. No one in this company takes accountability or ownership. The worst communication I’ve experienced with a commercial services company. They are obsessed with telling me that they are not warranting another company’s work. Something I’ve never asked, would never expect. I only expect to find the system in the same state is was before they came. With power. Which it is still not.

The 2 associates that were doing the repairs were very informative and concerned about repairs my furnace. They also informed me about a possible plumbing problem in the future. My furnace is 4 years old and I was concerned that the igniter had failed (linking)
That made me question of the quality of the products in the furnace. It turned out the igniter was covered under warranty, but the labor was $450.

Thank you

We recently had Logan Services install a new dual fuel heat pump, and we couldn't be more pleased with the entire experience from start to finish.

Our sales representative Tyler was outstanding. He took the time to thoroughly educate us on all the available options for our new HVAC system, ensuring we understood the differences and benefits of each. What impressed us most was his responsiveness. Every question we had was answered quickly, and his approach was refreshingly low pressure. The quotes he provided were comprehensive and detailed, leaving no room for confusion or surprise costs.

The installation team, led by Josh and including Asher and Sam, was equally exceptional. When they arrived, they immediately conducted a complete walkthrough of our home and took the time to explain exactly what would be installed, the specific tasks required to complete the job, and a realistic timeline for the work. Before they even began, they meticulously prepped the entire work area with drop cloths to contain any mess from the installation. Throughout the process, they worked with remarkable efficiency while maintaining a clean and organized workspace. I tend to ask a lot of questions, and they answered every single one with genuine patience and professionalism. This is truly an A+ team.

Based on our experience, we would highly recommend Logan Services to anyone considering an HVAC system upgrade. From the initial consultation through the final installation, they demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction.

Scheduled immediately. Serviceman showed up on time. Respected our cleanliness. Suggested different solutions to our problem at different prices. Proceeded to fix problem and worked constantly and efficiently. After installation, verified no leaks, cleaned up thoroughly. Very impressed with work. Fall damaged spout and control valve.

Evan and Ethan arrived on time to perform the annual service on our 4 year old Trane furnace. Both were very courteous and respectful while doing a thorough checkup on our system.They were very willing to explain what they were checking and why, plus answering some questions I had. I was impressed with the initial install team and equally so with their service. Definitely recommend using Logan Services!

Basic service / warranty repair took two visits to repair. First visit, tech called and said he was 45 minutes from arrival and then arrived 1.5 hour later. He did not have correct tools or basic fittings to complete repair. Appointment was moved to next day, first appointment. Tech did not show up for first appointment, I called dispatch mid-morning and was told we were second appointment. Repair tech was rescheduled for mid-afternoon. Tech called and said he was 30 minutes out, and arrived 1 hour later. Repair was finally completed, as expected. Two appointments, both techs were late from time communicated and basic repair could not be completed during original appointment window. So far not service is not living up to basic expectations.

The homes duct/vent cleaning went great! The technician was very nice & showed us before and after pictures. He explained everything as he cleaned the air ducts & a few hours later all done all with no mess. We are very satisfied & I am very happy to be breathing cleaner air in my home now!!!
You can see below the picture on
LEFT OF BEFORE CLEANING & on the
RIGHT IS AFTER THE CLEANING. They are CLEAN DUCTS now!!! 😀 I definitely would recommend everyone to do this duct/vent cleaning to reduce dust & dirt in your home and to make your indoor air quality healthier & the best possible! Thanks for doing a great job!!!!

Micah took the time to analyze our systems and figure out the problems. He sent over detailed estimates that were easy to follow and understand. I did not feel pressure to make a quick decision. He has checked in with me, and made me feel I have someone in my corner when I am ready to proceed. Very happy with the customer service and personal attention. Nice to work with a company that cares.

Logan services was honest and thorough with their estimate and delivery on their services. Dillon and Grant were extremely professional and did a quality job on our new furnace. We are happy with the price and results after speaking with multiple HVAC options.

Logan Heating and Air was great to work with. The whole process was easy from start to finish, communication was clear, and the crew was professional and efficient. They were able to swap out my furnace in under 4 hours, which really exceeded my expectations. Everything was done neatly and on schedule. I’d definitely recommend them to anyone needing heating or air work.

Recently, I have updated the existing HVAC equipment and installed new AC and furnace. I have decided to go with Logan Services because they are an authorized Trane dealer. Estimator Micah Parker was very helpful and knowledgeable. I have had some concerns before committing to installing a new system. He came to our house second time with the installation manager. They have addressed all my concerns and answered additional questions that I had.
I am very impressed with the craftsmanship and accuracy of installation technicians Josh and Jason. Everything is done very neatly and promptly. Job well done.

Very professional and personable from both the original evaluation and estimate through the installation and system checks. Today’s systems will save you money and increase your comfort provided they are configured and properly installed. Logan did that for me and my family. I think it is the way they do business.

The process from start to finish was good. The installation was really good. Tyler asked if I had any questions and showed me how to use the Thermostat, etc. Tyler, Noah, and Casey completed the installation same day. I did have to have a technician make an adjustment to the system, but Keith was prompt, professional, and explained everything.

You never get a 2nd chance to make a great 1st impression. Those first impressions shape your opinion and frame your thoughts -sometimes forever- in regard to someone or something, and Logan Services for us hit it out of the park. From their salesman Tyler to the installers Zac and Alex, the purchase and installation of our new Trane unit was flawless. Logan is a family business, not some store front name that is actually owned behind the scenes by some huge conglomerate gobbling up all the little guys, and so integrity and service are important to them because their own family name and how people react to that name when they hear it are what is at stake. Great job Tyler, Zac, and Alex. Great job Logan Services. I very sincerely would recommend that at the very least you provide this company an opportunity to show you why they are so highly thought of in what all they do. I just don't believe you will regret it.