Water Damage Restoration reviews in Cincinnati, Ohio

A heavy storm caused roof damage at one of my properties. As a result of the that damage, water also got inside. After doing research I called Servpro because they could handle both of those issues. The crew that came to do the work were hardworking, professional, and polite. I recommend Servpro.

Can’t even tell my ceiling fell out! Christy is amazing! Great cleanup and construction crews!

Like it never even happened!

THEY DONT DESERVE ONE STAR...Terrible customer service, terrible management, etc. We had tons of issues from the initial phone call. Long story short, our basement flooded and 2 weeks later we have mold all over our bathroom, they came out and said its not their fault. Quite comical. Do not waste your money, find someone else who has good customer service and who does things the right way!! USE THEM AT YOUR OWN RISK!!!

Great experience. Omaunt and Anthony came to clean my attic. They explained everything to me took my concerns into consideration and did a great job. I appreciate them and everyone else I spoke with. Highly recommend 👌

Amazing work professionally done and fast responding

Amazing service! They responded quickly handled everything professionally, and got our home back to normal fast. Highly recommend!

Justin, Adam, and Chandler were great to work with. They were professional, responsive, courteous, punctual, and flexibly worked around our schedules. We appreciate all they did and would highly recommend them!

Unparalleled Excellence in Water Damage Restoration - A Stellar Experience with Servpro of East Central Cincinnati!!!

Justin, Aaron and their team are simply amazing!

In times of unexpected crises, the exceptional response and service provided by Servpro of East Central Cincinnati truly stand as a testament to their unwavering commitment to excellence. Our recent experience with their water damage removal service left us utterly impressed and profoundly grateful.

From the moment we contacted Servpro, their team exhibited a level of professionalism and empathy that immediately put us at ease during a stressful situation. The swiftness of their response was nothing short of remarkable, showcasing their genuine concern for minimizing the extent of the damage and ensuring our well-being throughout the process.

One aspect that truly distinguishes Servpro of East Central Cincinnati is their proficiency in handling complex situations. Their team arrived promptly, armed with advanced equipment and a meticulously crafted plan of action. Their systematic approach not only demonstrated their expertise but also instilled confidence that we were in the best hands possible.

What truly sets this experience apart is the team's unwavering dedication to transparency and communication. At every step of the restoration process, they took the time to explain their actions, address our concerns, and provide updates on the progress. This open line of communication not only reassured us but also fostered a sense of trust that is rarely encountered in the service industry.

The level of attention to detail that Servpro exhibited was extraordinary. They left no stone unturned, ensuring that every nook and cranny affected by water damage was meticulously restored. The result was nothing short of astounding – our home was brought back to its pre-damage condition, and the quality of the restoration work was simply impeccable.

It's worth mentioning the exceptional customer service that accompanied their technical prowess. The entire team, from the on-site crew to the administrative staff, treated us with respect, kindness, and a genuine desire to alleviate our stress. Their friendliness and willingness to go the extra mile truly transformed this experience from a daunting ordeal to a collaborative journey towards restoration.

In a world where outstanding service can be rare to find, Servpro of East Central Cincinnati has set a new benchmark for excellence. Their holistic approach to water damage restoration, coupled with their compassionate customer care, has left an indelible mark on us. Without hesitation, we wholeheartedly recommend Servpro of East Central Cincinnati to anyone in need of top-tier water damage removal services.

Thank you, Servpro, for turning what could have been a nightmare into a shining example of professionalism, expertise, and genuine care. Your dedication to your craft and your customers is truly outstanding.

With heartfelt gratitude,
Amy Senior

Derek was great helping me identify allergens and molds in our attic. Getting the proper fix in to the house means breathing without my asthma flaring first thing in the morning isn’t a value I can put a price on. Derek also made the service as convenient as it gets with my busy schedule, following up every step of the process!

Kyle Brewer and his team are top notch. Professional and courteous with our tenants and a great team to work with. I would recommend Kyle and his team for any work Servpro can provide. Thank you to Matt and Brandon for taking care of getting them onsite within hours. Amazing service!

We had a soft clog backup in our plumbing line which left black water needing cleaned in our basement. Chandler was our Crew Chief and was very very good at his job. His crew were very professional and respectful of our house and personal property. Chandler even worked on a Saturday and Sunday to make sure our clean up was completed in a timely manner. Being an Owner of a contracting company myself, I was very satisfied with all the services that were provided.

I will use Servpro in the future for any personal or professional necessities.

Thank you Chandler and Servpro!

The Himm Family

We had a flooding damage in our commercial property and we called Servo Pro. Justin was assigned the job. He called me promptly and let us know when they would be arriving.

Immediately after hanging up with Justin, my emergency vanished. Justin showed up with Aaron and Dana.

Hopefully I don’t have an emergency like this again but if I do, I’m calling the same local office and going to request Justin, Aaron and Dana.

Thank you,
Randy S
Bee Delivers

I've been at my job for almost 12 years and have used multiple carpet cleaners, I have never used one more than once due to the quality of their service. I recently used SERVPRO, my tech was Paul Watkins. I have never seen my carpets so clean, and they stayed clean. No smells after or during drying time, insane spots and adhesive from gorilla tape is gone and the professionalism of Mr Watkins was absolutely outstanding! I highly recommend this company for your carpet cleaning needs and if possible ask for Paul to be your rep, I just can't express how amazing this man was. He took his time and made sure everything was clean.

We had a leak roof emergency and called Servpro to see if they could help. That afternoon they sent their A Team crew. Darrian and his guys came in and immediately started work to help our situation and was super accommodating and professional throughout the next month of working with them.

They definitely made this stressful situation easier to deal with and am very thankful I called Servpro.

Darian, Patrick and Brice were excellent to work with. They kept us informed, were timely and explained everything. We will definitely want them to come back if we ever need the ServPro services again!
Thanks so much for turning a negative situation into a positive result!

My husband and I had our first water damage and when Derek came in to assess everything. He reassured us that they would handle it, the team that came in behind him were professional and worked really well to get the problem fixed. I would recommend Derek and his team for any water damage you may have.

My basement flooded during the recent showers, and on the recommendation from a family member we went with Servpro.

While it was unfortunate my basement flooded, I was very pleased to work with the Servpro team. Justin and his crew, Adam and Chandler, were great to work with from top to bottom. Incredibly responsive and as a team they took the time to explain in detail where we at in terms of progress and next steps for getting basement back to tip top shape. A huge plus for us was the flexibility of the team and coordination between them and our insurance.

I hope water issues are behind me, but I would not hesitate to call Servpro again if it did.

I highly recommend!! Derek Stover came and assisted me with an estimate and was so kind and thoughtful. He walked me through the process each step of the way. I have never experienced a water damage before but with Derek’s help it was taken care of properly. I am so thankful for the Servpro of East Central Cincinnati team, I don’t know what I would have done without them!

Justin, Chandler, and Adam could not have been more professional and attentive to details. with a water line breaking, I was highly anxious and dismayed and this team came in and immediately went into action. They took care of every detail to get the water out, save my stuff and restore my home. It took a week but they made sure we were fully taken care of and then did all the interface with insurance to support the claim. As individuals, they were kind, thoughtful and friendly. Even going above and beyond and cleaning out some clogged gutters. I couldn’t be happier with how the worked and interacted with us.

Servpro was amazing. Our basement flooded from a burst pipe and the first company who showed up was very sketchy. I was already experiencing a terrible situation and this dude was not making it better. I sent the guy away and called Servpro. They were professional from the moment they answered the phone all the way they the billing process. Justin and his team, Chandler and Adam, gave me so much piece of mind. They explained their process, worked swiftly, and were always extremely friendly. Even told my dog bye on their last day of cleanup. They were always on time and gave clear expectations on what to expect next. I would recommend this team and Servpro to anyone looking for help.

Serv Pro recently provided deep cleaning service to a family
member for the entire house. The cleaning was very thorough, (carpets , walls, basement , etc. ) Derek and team members did an amazing job. I would highly recommend them to any one.