Water Damage Restoration reviews in Cincinnati, Ohio

Servpro did a great job with our basement issue. Sean was very conscientious and helpful.

Sean, Omaunt and Easton came out for a job at our property. They were very quick, thorough and extremely helpful.

Fast and reliable. They helped us fix our basement after a flood. They did a fantastic job and were reasonably priced.

Our experience with this Servpro was just awful. There are simply too many mistakes and blunders to list here. They are so compartmentalized that you cant get an answer from any one person. Bottom line we got our deposit back before the actual work began and worked with our insurance to get another company out to do the work.

I wish I had an option to select 0 stars for this company.

Do not waste your time with this company. See other 1 star reviews. Their fangs came out when something went wrong. This company was very nice and friendly during their water mitigation process but completely different when there were issues with their work.

For my aunt's house water flooding mitigation, they finished their job and left the basement wood frames wet which then caused severe warping on the wooden panels throughout her entire 400 sq ft basement. Servpro blamed the company that had finished up my basement and continued their no fault stance. The company that finished my basement stated that Servpro was completely at fault as they did not dry up the wood frames properly. Now there is also mold growing in her basement. So I spent over $200 of MY OWN MONEY to get an independent assessment and it clearly pointed out that Servpro did not properly dry up the wood frames and was at fault for causing severe warping to the wood panels. Even with this independent assessment, Servpro denied their wrong doing and would not own up to replacing my wood panels. Oh by the way, this took over 2 months as they took their time to assess and only assessed under pressure from my insurance agent. In the meantime, my aunt is waiting for resolution before she can put her house back on the market for sale. Complete disregard for their customer's well being. No way to run an operation. This has been an awful 2 months trying to help my aunt. As Servpro will not own up to their fault, I will be pursuing legal actions although it will be very costly for my aunt. Hope this post helps.

Do not go with Servpro unless you enjoy pulling your hair out.

Among many examples of not admitting fault, this one is the best. You will get a good laugh out of this one. My aunt's basement has wood frames (6 to 8) in the middle of her basement that separates the living and storage areas. Servpro's top supervisor came out to assess with me there as well. He measured those wood frames for wetness and showed dryness at the base of the wood frames and wet near the water line marked with water stain. His conclusion was that there could have been additional water damage that could have caused wetness in the middle of the wood and not at the base of the wood. WOW!!! I know i am not a mitigation professional but my common sense tells me that it would be nearly impossible to have wet wood in the middle of the wood frame when it's dry at the base. I did not realize that water can float in air and damage just the middle of the wood with flood water stain and not cause wetness at the bottom.

Hannah is wonderful! She is so sweet! Always has a positive attitude! Servpro always does such a good job!

I am an Insurance agent and SERV Pro deals with a lot of my customers. They are always friendly and courteous. Meg O'Brien is who I work with and she is outstanding! She provides very prompt service and always helps my clients get back to normal during a very trying time in their life.

Aaron and his team were able to quickly provide me a quote and service for repairing drywall that was damaged from a bursted water pipe. I appreciated his professionalism and timeliness and would recommend to anyone in the area.

Hannah was so wonderful & knowledgeable about what ServePro offers! Her customer services exceeded my expectations. I highly recommend Hannah to anyone looking for services through Serve Pro!

Everyone was very professional and kept me well informed.

After a cooktop range fire in our kitchen, ServPro was contracted to help with the cleanup. From the time of ServPro’s initial inspection to the day the ServPro workers came and did a meticulous cleanup in the kitchen and adjoining rooms, we were impressed with the courteous, professional manner of everyone that we dealt with. From our experience with this company, we would recommend ServPro when you are in need of cleaning services.

Servpro Cincinnati is the best restoration company in town! They helped me when a pipe burst and water damaged my walls. Will definitely be using again. Hannah has been such a great communicator with us during this stressful time!

This team was so responsive and amazing quality! They helped me with water damage in my spare bedroom. My husband left the outside faucet uncovered through the winter and it flooded the closet once it warmed up outside. Thankful for SERVPRO who came right out and got us fixed up quickly and efficiently!

Called Servepro with water problem in my basement, and their response was within hours. Also helped me through the insurance process. Would recommend them to others and for future needs.

Isaiah and Adam were impressive both in their efficiency and in their kindness to me. They have been helpful and thoughtful and very friendly. They have made this ordeal much easier to deal with. I appreciate all they've done.

We had a small leak from leaving a hose on the house in the winter and I called Servepro who came out immediately and helped make sure our mistake didn’t spiral into something worse! They were quick and honest with us about the damage and helped make it better immediately! Very thankful they were there in our time of need!

We had a great experience with Servpro! Being a ignorant new homeowner, I left the hose on our outdoor water spicket all winter which resulted in a busted pipe come spring time. Servpro responded immediately and was able to stop the water damage before it got too out of control. I had to chase a Opossum out of the hole in my wall this water break caused, so thankfully Servpro was able get in before too many more rambunctious critters decided to roost! All employees we came into contact with were professional and friendly. Highly recommend!

Servpro NE/NW Cincinnati was so helpful when my basement flooded last week! They were super responsive and helpful during the entire process. A special thanks to Hannah Garland for being supportive and helping us understand the clean up/build back process. Highly recommend.

Isaiah, Sean, Omaunt, Easton and Josh, project manager, were the very best! This team got to work and were able to dry everything out on two different occasions within a week timeframe! We could not be more pleased with the efficient, professional way our work was completed while cleaning up as they checked on our damage daily. Thank you so much! We will recommend this team anytime!!

Isaiah and Shaun were great! Very professional and left the space cleaner than they found it! Work completed in a very timely fashion as well . However, hoping I never have the occasion to use them again! But if you do, I would recommend!

It’s comforting to know there are experts to call on when unexpected things come up, like water running down your ceiling fan or coming in from the basement drain—and sometimes more than water!

Hannah Garland has been extremely responsive to questions I’ve had for her when my clients have had these issues, and the ServPro techs are always ready to go.

I also enjoyed a Continuing Education class (for insurance agents) they held recently. In my field, it’s important to understand the kind of damage water, smoke and fire can do, to better guide clients. And it’s truly amazing to see the kind of restorative work that can be done after such a loss when technology, knowledge and skills are employed.