HVAC reviews in Cleveland, Ohio

Absolutely horrible service cant get reply back from owners after calling several times . They did a service call with ac unit disconnected my furnance over summer while doin ac unit . Never fixed ..called them back to install termistate wire that they sniped n never replaced. While doin so they tell me my board is bad to make up for ther time they take week to get board . Which was caused by them .They charged me hrs of labor to fixed board which they was not there for time I have cameras lil do they know . Never will I use the service again .. way over priced company I will be calling news to further this story

I have had Dan from Survoy's do my ice machines at my company for years. I trust him and request him by name. I even had him work on my home heat pump and he gave me a honest assessment. I won't use anyone else.

I’m giving 1 star because i had no option to give 0. They come and look at the ice machine for 1 hr without doing nothing. He starts to cleaning it when he has to fix it. The ice machine didn't work and we had to call them again. They are not a good company to work with. Don't call them they are the worst.

I had Survoy's come out to service my walk in cooler. Called for service, they were out in an hour, found problem and resolved quickly. Technician was very professional and curtious. Price was very reasonable. Would recommend highly.

This company was called September 23 and I set up appointment for Tuesday September 26 I was told 10am needless to say i called them at 10:30 they said that they don't did appointment times they would call me 1/2 hour before then 5pm rolls around and i call again they tell me that they had lots of emergency calls they would get to me Wednesday September 27 and they would call me in the morning which needless to say they didn't so i called them and was told oh we are not taking in any new customers at this time REALLY you couldn't have told me this before!! so I've been without a cooler now for 5 days and must find another repair company. Not a reliable company

I am the Director of Maintenance at Stan Hywet Hall and Gardens and we have used Survoys for the 9 years I’ve been here and I have to say, they’re easily the most responsive, and easy to work with contractors we use. I don’t do a lot of Google reviews but I can’t say enough good things about this company. A lot of times when I call them to service one of our coolers or refrigerators they’re out here within an hour or two. Their employees are always super respectful, professional and very good at what they do. A lot of the contractors we use now a days have call centers and are very hard to pin down on when they’ll be out and their quality of service seems to be all over the place, but not Survoys. The quality and timelines of their work is alway fantastic. Like I said, I don’t do a lot of google reviews but when a company like Survoys stands out to me, they deserve a good review and they certainly deserve it. Thank you Survoys for always being so reliable for us.

Called in and had them come out to service our walkin cooler. They came out right away, which was great. Asked how much it would cost before he started the technician said $375. After he fixed it he told us that the total is $550. We paid the invoice. Called their customer service and she basically said she couldn't do anything and that was it. Would not recommend anyone to use this company.

I am writing this review with immense disappointment and frustration regarding the abysmal service provided by Survoy's. Our recent encounter with them was nothing short of a nightmare, and it pains me to recount the litany of issues we faced.

To begin, the technician assigned to our job arrived on-site and proceeded to sit idly in his van for over an hour. This lack of initiative and professionalism was astounding, and it was only after one of our employees approached him that he begrudgingly emerged.

Once he reluctantly assessed the issue, he spent a mere two minutes examining the equipment, replaced a single screw, and presented an invoice that absurdly claimed he had worked for two hours. When I challenged this blatant misrepresentation, the technician displayed shock at being called out and sheepishly revised the invoice to reflect one hour.

This was not the first time we encountered such dishonest from Survoy's. On a previous occasion, we received the same excuse when we questioned an inflated invoice. It is clear that this company has a recurring issue with accountability and transparency.

I immediately contacted the company to voice my concerns, but instead of a sincere apology or an earnest attempt to rectify the situation, I was met with a barrage of feeble excuses. The representative insisted on giving the technician the benefit of the doubt, claiming he might have been inspecting parts. This hollow defense was contradicted by our employee, who witnessed the technician leisurely scrolling through social media during the purported two-hour service.

Furthermore, I felt compelled to remind the company that we have comprehensive video footage of the entire episode, providing irrefutable evidence of the technician's lack of diligence. Despite offering to share this evidence, I was met with further resistance and was told that the owner would personally address the matter.

One week later, having heard nothing, I contacted Survoy's again. It has now been a month, and the only communication we have received is an email demanding payment. This utter lack of follow-up and accountability is beyond unprofessional.

In a final, audacious act, when I raised our concerns once more, the response was dismissive and callous. The representative informed us that we were already receiving the "lowest rate possible" and essentially brushed aside our legitimate grievances, emphasizing that they had fixed the ice machine and insisting on immediate payment.

The level of unprofessionalism, lack of ethics, and absence of accountability exhibited by Survoy's is profoundly disheartening. I implore anyone considering their services to think twice and explore more reliable and reputable alternatives. Our experience with this company has been a testament to their disregard for their customers and a stark reminder of the importance of holding service providers to the highest standards of professionalism and integrity.

Don't waste your time and money... They sent a technician to my location he sat in parking lot for over a hour then came in for 10 minutes left a bill for 4 hrs labor said he cleaned my coil. I looked at the video and he absolutely didn't clean anything didn't even take a screwdriver out of his bag. This is now the second time I caught them overbilling me hours. Use anyone else.

Heaircon came same same day and got our furnace/AC working! Very professional. Communicated the issues well and what exactly he was testing to diagnose/resolve the problem.

Came out to install new air conditioning unit and furnace .Did Excellent job and cleaned up afterwards The contract price giving was very reasonable and once completed,Amazing!!! Highly recommend this company

I was assigned this company by my home warranty company to fix my heat and air conditioning in May. When the technician first arrived he had a rude attitude. He asked what happened and I explained to him that my heat stopped working a month prior (April) and I tried to use my air conditioning and its not working also and proceeded to show him my crawl space where my furnace is located. He then replied I'm only here for the air conditioning where is that unit at. Then I showed him the unit outside. He stayed outside for a few minutes and then said I have to order a part and it will take a week. I WAITED 3 WEEKS with no call. I contacted my home warranty company, they didnt recieve any feedback from the company. After numerous unsuccessful tries to contact this company by my home warranty company,my home company made me whole and I was refunded my trade call fee and was sent another company (at no cost) which now has me sitting in the cool. This company is very rude and unprofessional please go with another company!!!!!

Campbell Mechanical Services has provided Excellent Service to The Barkley Pet Hotel and day camp! They are prompt to respond to any issues we have had as well as provided exceptional guidance from project support to best pricing. We can't say enough great things about the company and their team!

Campbell is a great partner to work with. They always come through with superb results and communicate effectively. I would recommend using Campbell for your HVAC (and other) needs. Jim Ingersoll, Nick Fling, Nancy Steiger, Kat Killinger, Jen Natale, and Adam Weills are a great team!

Campbell is the best of the best. Their technicians are all highly skilled and deliver above and beyond results ensuring you understand the problem and the steps they are taking to resolve them. Nick Fling has always been our go to guy for projects, problems and everything in between. His customer focused attitude, expertise and willingness go the extra mile are unrivaled. Overall, Jim, Nick, Jennifer and the team provide the best service in the business.

Campbells partnership is one of the best things we did for our facilities. Working with Nick Fling, and all of the highly skilled people they have at Campbell has been great. They are able to resolve any and all issues we hit them with. It's nice to work with a company you trust to get the job done and done correct.

Working with Campbell for several years has been great. They are extremely helpful, knowledgeable, and I know by comparison they do better work than other vendors. Working with Nick Fling has been great- he is always responsive and answers all our questions. They've helped us get through a lot of headaches at our facilities and we've done a lot of work improving them over the years in partnership with Campbell. It's great working with Nick, Jennifer, and Jim!

Great experience with Cleveland Heating and Air Conditioning Services. The technician was polite and professional. Everything works perfectly now.

Ok

George was fun to talk to!

If you need any electrical work this is the only people to go to!