HVAC reviews in Columbus, Ohio

My initial experience with Dor-Mar was fairly seamless. They came out on Monday, completed the first part of the service I requested. However, after completing the first part of their service, Columbia Gas requested that we have a chimney liner installed. So I worked with Dor-Mar to get an estimate and have the installation scheduled.

On Tuesday, I spoke with Dor-Mar at 12:21pm, 1:00pm, 3:42pm, and 4:10pm each time, Dor Mar confirmed the installation was scheduled for Wednesday between 8am - 12pm.

Today (Wednesday), at 11:45am, 15-minutes before the project window was to be complete, I had not heard from Dor-Mar so I called Dor-Mar and was transferred to Greg (installation manager). This is where everything went wrong...

After expressing my frustration to Greg about the error his team created by confirming the project and the project schedule only to never show up, Greg's response was:

1. Told me I was making a bad decision because "no one needs a chimney liner instead, you should buy a new high-efficiency furnace from Dor-Mar" this would be $11K more than the chimney liner project.

After listening to Greg's sales pitch, I asked him if it was common for Dor-Mar to agree to a project, accept payment, and then not show up during their scheduled time only to then pitch their customers with a more expensive solution.

Greg's immediate response to me was and I QUOTE:
"well we can't complete your project because we don't stock chimney liners and honestly, you whining like a little girl doesn't change anything."

Me: whining like a little girl?

Greg: "yeah, all I hear is you whining like a little girl about something that can't be changed so stop being a whiner"

I was shocked at the unprofessionalism. Instead of Greg listening to my concern and helping to find a solution to the problem that Dor-Mar caused by promising to complete a project within a specific window of time and not showing up - he simply got defensive, called me a "little girl", "cry baby", and "whiner" and telling me "to grow up".

Greg strikes me as the type of person that talks more than he listens. The fact that he is in a customer facing role is WILD.

To Dor-Mar:
I'll never do business with your company and I will make sure everyone I know in Columbus proper, stay far, far away from your team - all because of Greg.
The rest of your team: Skylar, Cayden, Courtland, all wonderful but Greg is disrespectful. He's unprofessional. I'd go as far to bet that this is not the first issue you've had with this individual.
B. You should truly invest in better training.

do not hesitate calling these guys, I had such a pleasant experience! The technician was knowledgeable, friendly, and informed me of what he was finding in my inspection every step of the way. He explained what my options were and talked me through each of the solutions and their costs. I loved how honest and transparent he was with pricing, tough to find these days! They will be my go-to from now on!

Doug and Jeremy, the installers were exceptionally professional and personal and dependable. Sell dresses, well behaved, and exceptional workmanship.

Also amazed at next day service, for a new install; that is remove the old one and install a new one, which is absolutely amazing.

I feel like royalty, I called in and was treated like a king from everyone involved.

Dor-Mar is a wonderful company. Our heat went out last night and it was fixed by this afternoon. Brian was so friendly and he got the heat up and running in 10 minutes. We also used them for our AC last summer and we would recommend to anyone with heating and cooling needs.

I noticed something was wrong with our AC 2 nights ago when the temperature in our house kept rising as the day went on. I Called Thursday for a service call with Dor Mar and got an appointment by 2pm same day! The initial service tech wasn’t able to do anything because our AC unit didn't have universal refrigerant caps, so he put out in the notes that we needed another service call ASAP. Next day, Brian M, was able to come out and helped our unit get back to running properly! This is the quickest i have had a company come out to help whenever I have had ac/furnace issues. Will definitely use again!

I had an older gentleman by the name of Steve install my new HVAC units last year, he was kind, informed, and took his time to do the job correctly. Since then the company has kept up with and/or reached out to me regarding any issues, preventative maintenance, and added services included in my purchase. Customer service is always kind, they follow up, and work around my schedule really well.
I have yet to encounter anyone who has made me feel isn't adequate or is inexperienced and winging it. A gentleman by the name of Brian came out yesterday to do a routine check on my AC unit. With our current pandemic in progress he was very understanding and allowed us the option of completing his service without entering the home. He wore a mask and gloves and wasn't bothered by me standing safely away while still answering questions I had regarding the system, his process, and routine cleaning I can do to help maintain my investment between their visits. All in all I recommend the company and haven't had a bad experience to date. The only thing that may deter people is the price points, however they are willing to negotiate and you get what you pay for with peace of mind. Thanks guys.

Fantastic service!
Calob was very knowledgeable and friendly. He explained everything he was doing step by step as well as his findings all while giving us education on how to make the homes system work for us for ultimate comfort! This definitely took the place of the previous other two unfortunate encounters I’ve had with this company. As long as Calob is on the case there are no worries!

Quick synopsis: A/C went out in the middle of the night in late July. Sent Dor-Mar an appointment request through their website. Choose them because of all the 5 star reviews and 24/7 support. Got a call at 8:30 am from the dispatch saying someone would be calling for afternoon appointment when they are on their way. Ron called me at noon saying him and Rob were 29 minutes away. They showed up in exactly 30 minutes. They were very profession and nice got to work right away, after introducing themselves to me and my wife. They diagnose the problem in less than 5 minutes and had it fixed in 10 minutes. It was great. So good we even asked them to look at another issue we had with are duct system and they were able to suggest a fix to the problem. Cannot recommend any higher!

I needed a gas log fire place removed and routine maintenance for my gas furnace and gas water heater. Both Alan and Brian were so polite and professional! They arrived when they said they would and took care of the work I requested quickly. I had some questions and they took the time to answer them for me. I really appreciate the work they did! I am going to have them come back to do my a/c maintenance and clean all the ducts in my house. Dor Mar will be caring for my home from now on.

Brad was very knowledgeable about the units and took his time to find out if we had a leak in the AC unit or in the lines. He also took the time to tie up a few wires on the furnace and trim off some excess hose. Before leaving he showed us some features of our thermostat that were very helpful. Brad was very courteous and kept the area clean. He wasn't able to start our job until almost dark on Friday evening. In order to do the job right, he needed daylight, so he returned and finished the next morning. I give him 5 stars for his service.

The reason for only a 4 star rating from me for the company, is because our job wasn't originally started by Brad. Another technician came out on Friday morning and had to get something from the office to check for a leak. He didn't return and we had to call the office to find out when he would be back. At 3:00 we were told someone else would be back out around 7:00 and that turned into 8:30 pm. I'm disappointed in the lack of communication of what was going on and why he didn't return. All in all, our AC unit got recharged and it is working fine. Thank you Brad for the work that you did to get us our air conditioning working again!

Jayden McLaine did a great job. Especially outside as he took the panels off the air handler unit. It was filthy. It had never been cleaned since the new system was installed. You could see and hear a huge difference in the operation. No one had ever told me that those panels came off and the unit should be cleaned a couple times a year. Thank You Jayden
Larry Miller

Dave Atha came today to replace the ultra violet light bulb that had burnt out. He replaced the bulb. Rechecked everything and answered all my questions. He also gets a five star rating. Very pleased with his work and attitude to my needs. September 10, 2024

Larry Miller

Bryson has been here before and is very friendly. I had the pleasure of meeting Preston who worked together with Bryson on this project. Felt comfortable having them here and comfortable when I had to take off for work leaving them here. Dor Mar makes me feel confident that I’m taking care of all the things I can to keep my HVAC and water-related things working in peak condition. I don’t feel like they’re trying to rip me off and I feel like they care that things are working and are quick to fix it when things aren’t. They are always here within a day or two and put up with my questions.

Had my furnace blower replaced onJanuary of last year. Should still be under their warranty plus my furnace still has a warranty. The tech they sent out tried to get me to pay over 600 bucks to replace the blower that was still under warranty. After this little issue with dor mar trying to rip me off I will never deal with or recommend them again. Had another company come out to look at the blower and there was not a single problem with it. Don’t trust dor mar techs. After sending out an untrained tech they then wanted to send a supervisor out to look at the problem. If I can’t trust the tech you sent how can i trust any of your employees.

Had a great experience with Dor-Mar! The company was very responsive and timely with my request. Alan came out and fixed my air conditioner, which only took about 20 minutes total. He was polite, efficient and incredibly helpful.

We have had heating & cooling issues at our company US AutoForce for a while. We called Dor-Mar Heating & left a message. They responded to our call same day and sent a specialist out the following day. Ron serviced our building. He was extremely friendly, professional and gave us a resolution so we can have air. Thank you for being pleasant Ron & fixing our industrial AC unit. We will continue to do business with Dor-Mar Heating And Air.

We've used Dormar for years for new installs at our home and rental properties. The maintenance team has always been professional and knowledgeable. Highly recommend them.

Our AC stopped cooling the house and I noticed that the outside unit's fan was barely moving. I called Dor-Mar and they had Trevon come out in about an hour. He was very friendly and quickly diagnosed and fixed the issue. What a lifesaver!

I was not happy with their services I called to see if someone could come out and look at my furnace because it had went out i was charged before any worked was done David come out and didn't anything but pull a battery out from the furnace controls, then lied to me and verbally express that I needed to replace two batteries one in front and the other inside the furnace. Then said i would need a BRAND NEW FURNACE, for him to fix it. This was his best recommendation for me.This man is a con artist, unprofessional, deceptive, trickery. I will never support a Dor-mar columbus heating and cooling company with theses emoloyee technician

Preston was the technician that came out today. First time I ever called an HVAC company. Preston was professional, knowledgeable, warm and friendly and just an overall joy to have in my home. I’m grateful they sent him to get my furnace back on. I had heat before he got back in his truck.

I typically do not leave reviews, but I felt compelled to share my experience. I was desperate so I ended up calling Dor Mar to repair the air conditioning at a rental home. The technician arrived right on time, diagnosed teh problem, and explained everything. He was professional and took less than 45 minutes to repair teh unit. I was very pleased with him.
I received a bill for $757.00 and which included a $130.00 service call, which was slightly high in my opinion for 45 minutes of work, but I understand that charge. The 2 parts that were replaced were a combined $243.00. They were a capacitator, which I believe is a common repair in high heat and a Hard Start. I was able to fnd these on Amazon for less than $25.00 combined.
Prior to writing this review, I called the shop and was told the high cost is due to the technician's knowledge and cost to keep parts in stock on the truck. I explained that I do not have a problem with an upcharge of an item, but their profiting was excessive. I also asked if the cost was for the technician's experience, why the $130.00 for the service call.
I also used this company approx 25 years ago, and the tech lied to me then about the size of AC unit I had and needed. I could not in good conscience use tis company again

I’ve got the monthly plan, and I feel like it’s saved me money already even in this first year. They always do a great job, very thorough and take the time to explain everything. Thanks!