HVAC reviews in Columbus, Ohio

Everyone we worked with from Quality Air was wonderful from the sales rep. Ryan to the installers Shawn and Rick. We could not be more please with our new system and the service we received from Quality Air. They worked on our old system for years doing repairs when needed, but when it finally bit the dust for good this winter they were able to get a new system installed in less than 48 hours. We would highly recommend Quality Air for your HVAC needs.

Came home last night to a hot house. Called my reliable people over at Logan to see if they can come to my house for an emergency call. It happened to be 5:15p. The person on the other line said that “well we don’t schedule emergency calls. For that you would call after 6p.” So given that I have a wife and pets their best was to schedule me for next Wednesday. But they will place me on an urgency list for anytime these next few days because they’re booked up. So after hearing that my wife and I did some checking and called Quality. The person on the phone was very pleasant and connected me with Nick. I explained to him what had happened. He had me check the furnace which was running and then had me check the unit outside and that’s when I saw the blades weren’t running. He suspected that it’s the capacitor. Had me shut down the AC for the night to let the system cool down and he’ll be by in the morning to replace that part. Nick was hear bright and early, replaced the capacitor and son of a gun I’m getting air in my house again. Money well spent. Quality Air now has my business.

I called Quality Air on Sunday to have them look at my furnace because it stopped working. They promptly dispatched their technician to my house and figured out what the problem was. The technician told me I needed a new limiter switch because the one in the furnace wasn't resetting when it was tripped. I asked him about how much a limiter switch would cost and he told me it would typically be between $80 and $130 for the switch. I then asked if there would be more labor charge and he told me no. I was charged $200 for the service call which took less than a half an hour to do which I knew would be expensive because they told me it was double time on a Sunday. The technician said he did not have the part on hand and was going to order a switch for my furnace. He told me he would send me a text message on Monday to let me know when the switch would be available. Monday came by and went I heard nothing from this technician so on Tuesday in the afternoon I called Quality Air and talked to Mandy. Mandy did not know if they had received the part yet and went to check on it I had to leave so I had her just leave me a message on my phone if to tell me what she found out. Mandy left me a message saying that the part had just come in and then we can schedule a time to have it installed. I called back to the office and she said the park cost $88 and there's $100 labor charge or service charge or some some kind $100 charge. $100 charge for installing a part that takes two screws and two wires, someone could do it in less than a minute. This is totally unacceptable outrageously rip off pricing. Up until then I was pretty satisfied with the service I received from this company. Too bad my furnace is 23 years old and I probably would've called them to replace it when I'm going to need it in the near future.

Couldn't be happier with these guys.

Process started with Ryan who came out to give the estimate. If he gets paid on commission, it doesn't show. Zero pushy salesmanship, seemed like he was only here to give me expert info and a price.

When it came time for the install, Lidio and Evan did a great job. They were respectful of the house, professional, and did a great job.

We've had a few technicians out over the last few days as our furnace has been having complicated issues. In the end we decided to replace it. All of the technicians we're friendly, knowledgeable, accommodating, and professional. They spent so much time with us going over the options and figuring out the appropriate pricing for our needs. They were so honest about what they felt we need - and didn't necessarily need. They also rearranged schedules to make sure we got our new furnace installed ASAP.
We felt like we were in such good hands and are so pleased with the service they provided. Will definitely be loyal customers!

Lidio and Alex replaced my old furnace and they were great! The first guy who came out to check the furnace was also fantastic, but I forgot his name. Bless his heart, a bunch of birds got into my exhaust pipe and died and he had to clean them out. He was a trooper about it! Everybody was so friendly and walked me through exactly what they did and were mindful of my cats, which I appreciate.

We’ve used Quality Air for years for our seasonal furnace and heat pump check ups. Matt has done a great job making sure all the parts are serviced and cleaned. He’s prompt and polite. He answers any questions I have making sure I understand what he does. I trust that everything is done professionally.

I have used Quality Air for several years. Matt is the service technician I request because he is very knowledgeable and thorough about his work! The Fall/Spring maintenance package for HVAC systems (Air Conditioners/Furnace units) is a great value...much $$ can be saved by scheduling both services and making one lump sum payment. I would recommend Matt and Quality Air for any HVAC needs!

Matt came out to service my A/C units. He was friendly, very informative, and answered all of my questions about the systems in my home. I highly recommend this company!!

They worked very well with my home warranty company to replace my very old and very inefficient air conditioner with a new one. The technicians explained everything very well!

Came out for quote, was by far the most helpful and decently priced out of the 3 companies we had come out. Went back and forth with me to fit within the budget. Installed new carrier furnace and ac unit. Our Propane tank was too empty to set the pressure correctly. They said when the tank is full to call them. Months later called them when the tank was filled and they honored their agreement to come out and set the pressure correctly. Highly recommend them for ac/furnace replacement.

Matt has come out twice to repair my furnace, he has always been very professional and personable while attempting to keep my family safe and warm! We are now in the process of replacing our furnace and ac, and feel confident in the work, quotes, and people doing the replacements. Matt is great, and I would highly recommend the company!

Quality Air has been wonderful to work with from start to finish. All team members were fantastic! Jeff quickly responded to evaluate our situation after our 18-year old furnace bit the dust. He directed us toward a reliable and efficient new furnace without upselling us unnecessarily. Ryan helped us arrange financing quickly and put together an installation team within an hour. Lidio and Evan installed our new furnace with care and efficiency and answered all questions thoroughly. I highly recommend Quality Air for your HVAC needs.

Here to share another great review for Matt Pyles! Our furnace went out right before the holiday and thankfully our home warranty was able to set us up with Quality Air. Matt came out late evening and fixed the problem right away, even taking the time to teach me some things about our furnace along the way! He was kind, respectful, and SO knowledgeable! Thank you so much, Matt, for helping us tonight. Your company will be our go to in the future because of you!

Quality Air installed a furnace for me a year ago, and did a fantastic job. They worked with me on finding the right furnace for my budget, and installed it in a professional manner. Technician Matt recently completed an annual maintenance check for me, and I was incredibly pleased with his work. He offered helpful guidance for me as the owner, and made sure my furnace was ready for the winter. I have used other companies prior to finding Quality Air, and Quality Air has been the best by far!

Thank you, Ryan, for coming through once again!

Just 5 minutes on the phone with you was sufficient to enable me to order and install a $20 replacement solenoid and get my humidifier running. What a relief compared to spending hundreds of dollars on a new unit as I had expected before we talked.

This is yet another example of your outstanding service that makes me happy that Quality Air installed my new furnace four years ago.Thanks again!

Alex and Lidio were prompt and detailed and got old furnace out and new in. Very clean and professional. Made sure everything worked properly and explained everything. Ryan (salesperson) was very accommodating and had everything available for us within the next day. Surely don’t want to use anyone else and will be having others I know call them when needed. Matt was our first guy out to assess and he was very professional as well and showed and explained everything to us. A new furnace was our choice and was installed next day.

We had quality air come out to fix our furnace through our warranty company. I was worried that they would just pick the cheapest company. Matt was our technician and he was great! He listened to what I had to say, didn’t even need to look at the furnace to know the problem. He quickly fixed it while my 9year old looked on and explained things to him. He then talked me through how to use our whole house humidifier which we never used in the 10 years we owned the house! Will use them again in the future (hopefully I don’t need to!)

Quality air saved me thousands of dollars!!! I’ve have had the same problem with my furnace for a few years(high temp limit switch being activated). Atlas Butler wanted me to replace my furnace or replace my heat exchanger. Both are thousands of dollars. Kaleb from quality air only had to adjust a few settings to get my furnace working better then it has in years. I’ve had Atlas Butler’s subscription service for a few years. With multiple service calls and annual tune ups, Atlas Butler could not fix the underlying issue. Kaleb from Quality air had a hunch over the phone that my Gas pressure was too high. It was. He also increased my blower speed. He completed a combustion test and saw no evidence that my heat exchanger was bad. Kaleb definitely wanted to do what was best for me and my family. A lesson that Atlas Butler needs to learn. I highly recommend quality air and will be using them for my future furnace and AC needs.

We got quotes for a new furnace and AC around Thanksgiving 2023 and had Ryan out to discuss Carrier products. Ryan was not pushy like the rep from another company was. There was no high pressure sales tactics, it was here is what we have, look it over and let us know what you decide. My kind of sales guy, high pressure sales people make me sick. Our old unit was Carrier and it lasted over 25 years which tells me Carrier is a good brand. Dec 1st, Alex and Justin came out and installed the new furnace. They were exceptionally nice, professional and clean. They did not get annoyed with my questions, which is always great especially when my wife tells me to stop bothering them. While Alex was in the basement making adjustments to the furnace, Justin was upstairs setting up the new thermostat while my dog was demanding his attention, which he showed her and she loved every minute of it. This made a huge impression on myself and my wife. A week later, Justin and Lido came out and installed the new AC unit. Same experience, nothing but professionalism, courtesy and clean. There was a small issue with the existing wire from the old furnace to the old thermostat that was not compatible with the new thermostat but they replaced that without question. Then Matt came out in early March to make sure the AC would function as it should, which it does. We had a small issue this morning, we ran the AC yesterday not knowing the drain pipe was clogged and there was a puddle in the basement. Matt came out this morning, assessed the situation, determined it was the drain pipe and unclogged it for us. The exceptional quality that Quality Air has shown us during the whole process has been unmatched. It is hard to find good customer service these days but these guys are great at it. I would recommend them to anyone looking to have a new furnace and/or AC installed or have their current unit serviced. One thing I will say though, it's not a knock on Quality at all and I'm not sure the question could have been answered even if I thought to ask because each house is different, but while the AC unit outside is much quieter than the old, the inside is much louder than the last, like really noticeable louder. We will get used to it but it will take some getting used to.

Edit: The puddle continued after Matt cleaned out the drain pipe so I took the drain pipe apart and there was another clog. (We have two large dogs that shed A LOT!) I put the drain pipe back together and the puddle continued. I called Quality and they were out the next morning (would have been out the same day except I was not home). Matt and Justin were here and they replaced the entire drain pipe. Matt also noticed that there were very tiny letters on the drain plugs that I could not see, one was P and the other was S. It was determined that the drain pipe was attached to the S plug, Secondary, when it should have been attached to the P plug, Primary. They fixed that as well and we've had no problems since. Matt also checked to make sure my unit was running properly. They made my issue sound like it was the most important problem and fixed it. These guys stand behind their work and will keep coming back until the customer is completely satisfied. Again, I will recommend Quality Air without hesitation.

We used quality air a couple of times before and had good experiences. When our furnace had problems, we asked them for a quote. Ryan was very professional, friendly, and knowledgeable. He offered us a great price and informed us all the existing promotions. When I told him we got a lower price from another company, Ryan was cool and matched that price without any problems, which made the decision of selecting them very easy. Alex and Lidio did an excellent job installing the new unit. They both were very friendly and courteous. Overall, another great experience. Highly recommended!